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Lenco contact (having warranty issues)

Old 09-11-2020, 06:20 AM
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Default Lenco contact (having warranty issues)

I have a faulty lenco switch under warranty, sent it to lenco they claim there is no problem with it. Does anyone have a higher up contact?
Old 09-11-2020, 06:30 AM
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James Tabscott
Jim.tabscott@lencomarine.com
Old 09-11-2020, 06:42 AM
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that's who claims there is no problem unfortunately
Old 09-11-2020, 06:55 AM
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They probably have a test stand where they check the function, and it performed all functions. Is your issue continuous or intermittent?
Old 09-11-2020, 07:12 AM
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What is the fault? Failed open, failed closed, intermittently won't close, intermittently won't open, excessive voltage drop across the switch or ?
Old 09-11-2020, 07:16 AM
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Might want to entertain the thought that the problem is not the switch. Lenco is extremly easy to deal with and would believe them if they said the switch is not bad.
Old 09-11-2020, 07:19 AM
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it's an intermittent fault, the led indicators keep scrolling preventing any function of the tabs. lenco claims this indicated an amperage problem, I have performed voltage drop tests and ohmed the harness on the boat while the fault was present. I eventually tapped the switch (which has the ecu in it) with a screw driver and it started functioning. I explained all this before shipping the part to them they sent me a link on where to buy a replacement but say mine of fine. disappointing to have bought a new bought and have to buy parts for it that should be under warranty
Old 09-11-2020, 07:20 AM
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Originally Posted by Jeepman View Post
Might want to entertain the thought that the problem is not the switch. Lenco is extremly easy to deal with and would believe them if they said the switch is not bad.
its the switch, I make a living diagnosing electrical faults on 12v systems
Old 09-11-2020, 07:21 AM
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I just had a bad actuator, the indicator switch did not appear to work but once I switched the offending actuator out everything worked as it should.
Old 09-11-2020, 07:25 AM
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Originally Posted by Saltybrad View Post
I just had a bad actuator, the indicator switch did not appear to work but once I switched the offending actuator out everything worked as it should.
lenco claims the fault indicates that the switch isn't getting amperage from the power wires, it's displaying a fault code when on
Old 09-11-2020, 08:04 AM
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Originally Posted by Badfishsportfishing View Post
lenco claims the fault indicates that the switch isn't getting amperage from the power wires, it's displaying a fault code when on
I assume the amperage to operate the Lenco switch is relatively low? You could put a multimeter in series with the switch power supply wire and monitor the amperage while it operates and try to replicate the fault. If the amperage spikes with the fault, then the supply could be the issue. If the fault occurs and the amperage drops, then the controller is suspect.
Old 09-11-2020, 08:15 AM
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they sent me a link to a bing search where I can buy a new one

Last edited by Badfishsportfishing; 09-11-2020 at 12:16 PM.

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