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Sailfish boat article must read

Old 10-25-2006, 09:15 AM
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Default Sailfish boat article must read

from Florida Sportsman FF


I am not the origional poster -- Wanted to give you guys the option to comment

A few months ago I posted a story about possibly having a problem with the fuel tank in my boat. Here's the complete story. If you’re a Sailfish boat owner or potential buyer, please read my story, it will be worth your time.

Boat: 2003 236CC Sailfish, purchased new from Marine Connection.

Problem: Cracked Fuel Tank

I will try to briefly summarize the entire ordeal, but I do have a 5 page detailed chronology of the events, if anyone would like more details, please call me or email me (561-436-0652;otogonzalez@bellsouth.net). Any conclusions in this post reflect my opinion based on my experience with Sailfish and Marine Connection.

On 7/9/06 I got to the Marina and found my boat leaking gas everywhere. After nearly all the gas came out of the tank, the bilge was flushed with soap and degreaser. A quick inspection revealed no problems with hoses, filters, etc.
Marine Connection picks up the boat on 7/11/06 and begins pressure testing the tank. For over 2 weeks, they insist that the tank holds pressure, so I asked them to fill it up and see what happens. Guess what? They did and all the gas leaked out again. At this point, Marine Connection determines that there is a problem with the boat/tank which they cannot fix. The boat has to go back to Sailfish Boats.

After (MC and Sailfish) arguing for another week or so on who’s going to ship the boat, Sailfish takes possession of the boat on 8/6/06. A week later the boat is sitting up there untouched. Sailfish has a problem returning customers calls, but when they did, there were no answers. When will the boat be fixed? Don’t know. What kind of repair will be done? Customer Service finally calls back and tells me the completion date is 8/29 and they’re replacing the fuel tank. They’re a manufacturing operation and have to wait for labor to be available to work on my boat, without disrupting production. I guess I’m not as important as the potential new buyers.

This is a warranty issue so far, this will come up again later in the story.

The boat comes back to Marine Connection on 9/8/06. Since it’s now been 2 months that I haven’t been able to use my boat, I pleaded with Sailfish in several occasions to assist cover some of my expenses for this period, storage fees, boat payment, etc. The answer was always no, and not only that, but I should be happy that they weren’t charging me for the transportations costs, because that’s not covered under the warranty.

I went to Marine Connection to inspect the boat. The new tank and the deck work looks good, but found 1 broken knob on the back hatch plus one missing (from before I brought the boat in), there are a couple of scratches to the gel coat around where the work was performed, there is a 2 inch chip on the lower unit of the engine, a piece was broken off, probably by backing the boat into something, and they intend to give me the boat back with an empty fuel tank! When I asked why, they said because I brought it in that way. This has to be a joke. I told them I’m not taking the boat back until all those items are fixed, they said they would fix them but not unless Sailfish agreed to pay for that.

Here come another 2 weeks of battling with Sailfish over the phone, trying to get them to return our calls and to agree to fix the problems and fill the tank. They used the same argument as Marine Connection, “we got the boat with an empty tank, that’s how we give it back”

By 9/20/06 Marine Connection fixed all the problems above but both Sailfish Boats and Marine C refuse to fill up my tank with gas. In a final plea with Sailfish, my wife is told that they will not put 1 gallon of gas in my tank, and that I should be lucky because they paid for the transportation charges and they replaced my gas tank out of a gesture of goodwill! Yes, that’s right, now it not a warranty issue anymore, they claim that the tank was corroded and cracked due to user negligence, that I didn’t clean the tank and that’s why it happened, so they did me a favor by replacing the tank. How they hell are you supposed to clean a fuel tank sealed in the hull of a boat!? .

I took my boat back on 9/22/06, with barely enough gas (furnished by Marine Connection), to make it from the ramp to the Marina. I had to idle 2-3 miles to the marina since there wasn’t enough gas in the tank to get the boat on plane. Also, on the back hatch, MC only replaced the knob that had been broken during the process, left the other one missing as it was before…

This has been quite an experience. We have dealt with the rudest and cheapest organization I’ve ever come across, they did not care that I could’ve lost my life, or that I didn’t have a boat for nearly 3 months, while still having all the expenses attached to it. Sailfish priority was to repair my boat at the lowest possible cost, not to spend 1 extra cent for the sake of customer satisfaction, all this, while providing the worst customer service I’ve ever experienced.

I will never own a Sailfish boat again, and hopefully any potential buyer that reads my story will be well advised not to. If good customer service and being treated fairly is important to you, Sailfish Boats is not the organization you want to be involved with. It didn’t matter to them that I chose their brand over several others in the market, they wouldn’t even put a couple of hundred dollars worth of gas in my new fuel tank, just so that I could walk away from this ordeal happy and tell everyone that Sailfish took care of me.
Old 10-25-2006, 09:24 AM
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Default Re: Sailfish boat article must read

I hope you've personaly inspected all the fuel-line connections to make sure they were properly (double clamps and all) put back...
Old 10-25-2006, 09:53 AM
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Default Re: Sailfish boat article must read

The old "you get what you pay for "comes to mind here. you want a quality product you got to pay for it . if a boat line is selling boats cheap they have to cut cost's somewhere thats obvious. Grady Reg's Cont Triton to name a few arent high priced for nothing
Old 10-25-2006, 09:58 AM
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Default Re: Sailfish boat article must read

This case really is'nt that bad,and I think the guy is making it sound like more than it really was. With so many boats being produced,there has to be flaws sometime.As for the knobs and chipped lower unit,who knows if they were there before.I don't believe many internet stories,and I think alot of people make their problems out to be worse than they really are.I don't think any of us have heard of too many Sailfish horror stories,but every company has horror stories,so should we not buy these brands,just because someone that we don't know from a hole in the wall says so? I think not.
Old 10-25-2006, 10:01 AM
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2005FishermanWinner - 10/25/2006 9:53 AM

The old "you get what you pay for "comes to mind here. you want a quality product you got to pay for it . if a boat line is selling boats cheap they have to cut cost's somewhere thats obvious. Grady Reg's Cont Triton to name a few arent high priced for nothing
Not according to many here!!!!! Dont you know the boats you mentioned are scamming the puplic to make a greater profit margin.There is now way that these boats are built differently than others to justify the price.......Mark
Old 10-25-2006, 10:07 AM
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Default Re: Sailfish boat article must read

I agree, it really doesn't sound that bad.


In the end, he lost a tank of fuel. I have heard alot worse.


I do have gripe with the industry and am not surprised that something was damaged during the repair.

Prior to my current mechanic, every other mechanic that worked on my boat left it dirty or scuffed something while fixing something else.
Old 10-25-2006, 10:08 AM
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Default Re: Sailfish boat article must read

offshore3144 - 10/25/2006 10:01 AM

2005FishermanWinner - 10/25/2006 9:53 AM

The old "you get what you pay for "comes to mind here. you want a quality product you got to pay for it . if a boat line is selling boats cheap they have to cut cost's somewhere thats obvious. Grady Reg's Cont Triton to name a few arent high priced for nothing
Not according to many here!!!!! Dont you know the boats you mentioned are scamming the puplic to make a greater profit margin.......Mark


Yes you do get what you pay for,but that does'nt mean even the best brands will not have problems.I just don't think Sailfish is a POS boat,it's a decent boat,but they are'nt that cheap anymore either. No they are'nt as nice as Contender or Regulator.
Old 10-25-2006, 10:18 AM
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Default Re: Sailfish boat article must read

Not too bad huh??? I'd like to see who would be satisfied with that service if it was their boat! That'd be an entire season for a guy up north!
I dunno if Sailfish makes a good boat or not. As of this moment, I can say I hear their service and warranty sucks....
Old 10-25-2006, 10:35 AM
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Default Re: Sailfish boat article must read

Afishinado - 10/25/2006 10:18 AM

Not too bad huh??? I'd like to see who would be satisfied with that service if it was their boat! That'd be an entire season for a guy up north!
I dunno if Sailfish makes a good boat or not. As of this moment, I can say I hear their service and warranty sucks....
Dealer's make the boats. From the reading, Clearly not such a great dealer.
.
Old 10-25-2006, 10:48 AM
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Default Re: Sailfish boat article must read

I can't vouch for the writer's story but I can say not all manufacturers are like that. I purchased a new 1989 Grady White. I had some issues with gelcote cracks and for two years my dealer, Baert Marine in MA, addressed these cracks but they continued. In January 1992, GW addressed my dealers concern , took the boat back, replaced top section of the boat, replaced any hardware that was tarnished, painted the bottom with the paint of my choice and returned the boat in time for a Spring launch.
Old 10-25-2006, 10:58 AM
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Default Re: Sailfish boat article must read

fuel tank failures, troublesum but not out of the question. things break, it happens. but how the dealer and the manufacturer handles the situation is what makes a priceline brand and a top tier brand. not all brands are priced the same because not all components are the same, not all construction techniques are the same and can be clearly seen here, not all customer service is the same.



Old 10-25-2006, 11:00 AM
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Default Re: Sailfish boat article must read

I can understand them not replacing the fuel. The tank was under warranty not the fuel.
Old 10-25-2006, 11:05 AM
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Default Re: Sailfish boat article must read

First off that does suck..

I am a Sailfish owner and while there is no doubt any kind of warranty claim can be a hassle. Without benefit of pictures on the extend of damage, I would expect a boat requiring that kind of repair to not be in the exact condition as when it was sent ( As far a scratches). 3 month turnaround on a boat sent out of state for a serious repair does not sound that bad. The gas issue is whining, it would be nice but not required.....Also I bet if you check most boat warranties, transportation back to the factory is not included in any or very very few...

FYI, sounds like an aluminium tank, the newer ones have plastic is them....Again, it does suck, and lack of communication is not good, but with transportation and all if he expected it quickier than 2 months thats being unrealistic...Being any brand of boat..
Old 10-25-2006, 11:09 AM
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2005FishermanWinner - 10/25/2006 9:53 AM

The old "you get what you pay for "comes to mind here. you want a quality product you got to pay for it . if a boat line is selling boats cheap they have to cut cost's somewhere thats obvious. Grady Reg's Cont Triton to name a few arent high priced for nothing
as in no transferable warranty with Contender?
Old 10-25-2006, 11:13 AM
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What good is a warranty when you have to fight to get the work done. This has been my contention in other threads that dog piled on Contender for not having a transferable warrenty. A warranty is a selling point . What good is your warranty if you have to fight over 2-4 months to get the work done? What good do you think their transferable warrenty is when the original owners cannot get the work done. This is not the first original owner warranty problem with Sailfish boats that has been posted here over the years. What good is a dealer network when they cannot handle the warranty. Dont get me wrong I like Sailfish boats. Hell I almost bought one but it was not the boat for me........Mark
Old 10-25-2006, 11:24 AM
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Ok, I'll chime in on this one. I guess I'm a consumer advocate of sorts except with shi!!y spelling.

Whoever says this guy with the sailfish problems is a whiner from a "hole in the wall" is a real A--hole.

A tank leaking below decks and the guy "Is lucky they covered the repair"?? I thought I liked sailfish boats. NOT!

Good customer service is "Bending over backward" to keep your customer happy. I do it every day in my line of work because "It is what is right and what ought to be done".

Im sorry to hear of this problem and SFishes crummy response to it. whats best about this site is at least we can try to hold a company accountable for the crap it does. I hope 500 people read this thread and remove sailfish from their prospects for a new boat.


Then justice will just begin to be done. Paul
Old 10-25-2006, 11:32 AM
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kloweree - 10/25/2006 11:09 AM

2005FishermanWinner - 10/25/2006 9:53 AM

The old "you get what you pay for "comes to mind here. you want a quality product you got to pay for it . if a boat line is selling boats cheap they have to cut cost's somewhere thats obvious. Grady Reg's Cont Triton to name a few arent high priced for nothing
as in no transferable warranty with Contender?
What good do you think Sailfish transferable warrenty is when the original owners have a hard time getting the work done!!!!!Give us a break. I can tell you what it worth......Mark
Old 10-25-2006, 11:39 AM
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Default Re: Sailfish boat article must read

yaktoo, the point of his complaint with sailfish was not the fuel. You must have misread his long post.

Any boat owner with similar circumstances would have expected fast turn around (not 3 months to replace a fuel tank), quality work (not scratched or broken items around the repair) and last of all just some common courtesy of sweetening the experience with their outfit (e.g. some gas if not full tank). Just a token of their appreciation for having a satisfied customer. A happy customer will let several others know with their experience, look and see now how many folks will be able to view/read this guys experience with SailFish. I am on my forth boat, I will make sure that when it comes to buying brands with complaints like these, just walk away.

Boats just like cars, electronics and many other items are becoming a commodity as the technology improves there will be much more competition within them, and IMHO what will differentiate good from bad will simply be customer experience and service.
Old 10-25-2006, 11:46 AM
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Seaswirl Paul, Very well said.
BTW, people like you is what makes this nation proud. Take proud in your work and do the best you can.
We did not buy a made in China boat from $ store ! It is our hard earned money and we expect to get recognized. Folks that do not care for service after the sale, well your days are counting down.
Old 10-25-2006, 11:53 AM
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ChillOutfishing - 10/25/2006 11:46 AM

Seaswirl Paul, Very well said.
BTW, people like you is what makes this nation proud. Take proud in your work and do the best you can.
We did not buy a made in China boat from $ store ! It is our hard earned money and we expect to get recognized. Folks that do not care for service after the sale, well your days are counting down.



my piont in lots of threads any boat can and will have some sort of trouble.what makes a "DEALER" and some one who sells boats is the service after they have the cash.and there are alot of boat sales places and not many dealers left.

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