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Sailfish boat article must read

Old 10-25-2006, 06:57 PM
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Default RE: Sailfish boat article must read

I have only purchased one new boat, an Edgewater, and it had a few issues. Taking the boat to Edgewater was a royal pain. Going back two months later to retrieve it was a pain - as it is about a 12 hour haul. But, they treated me as a valued customer and left me feeling good.

The part of the warranty that states "boat must be returned to them" sucks and takes a lot of the luster out of the warranty.
Old 10-25-2006, 08:14 PM
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Default RE: Sailfish boat article must read

Hey guys,
I'm the owner and the person who wrote the post. The intention is not to "trash" Sailfish but to share my experience. It's true this is my side of the story, but I haven't said anything that's not true or verifiable, I have no reason to lie.

If anyone would like more details, clarification, or have any problems with my post on a personal level you may contact me directly to discuss.

I am the customer, and my experience was not a good one. The filling of the tank maybe whining, but it was 3/4 full when the leak happened, they gave it back to me almost empty, but that's not the point of the story.

The point is they acted in a rude manner towards me and my wife, and yes, they were cheap. In one of my last conversations with them, they told me that I was lucky that had even replaced the tank for me, that they did it out of a gesture of goodwill because the tank broke due to user neglect cause I failed to clean it.

I've always been very happy with the boat and its performance but this experience, regardless of who is right in theory, has changed my perspective and my next boat will definitely not be another Sailfish.

Old 10-25-2006, 08:27 PM
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Default RE: Sailfish boat article must read

triguy7 - 10/25/2006 6:57 PM

I have only purchased one new boat, an Edgewater, and it had a few issues. Taking the boat to Edgewater was a royal pain. Going back two months later to retrieve it was a pain - as it is about a 12 hour haul. But, they treated me as a valued customer and left me feeling good.

The part of the warranty that states "boat must be returned to them" sucks and takes a lot of the luster out of the warranty.
It is a pain, and it is expensive. Edgewater is not a "mid-tier" boat. Almost all warranties state "boat must be returned to factory". In this case, either the dealer or Sailfish picked up the tab ... and this guy is busting their balls over a tank of gas. Transporting a boat from West Palm Beach, FL to Sailfish in GA would be $1200+. They pickup the $1200 and this guy keeps going after them for $400 tank of gas.

Anyone that has owned their own business has run accross this type of "customer", and there comes a point where you have to cut them free. If I was a boat company or a boat dealer, I would hope this guy never walks throught my door.
Old 10-25-2006, 08:47 PM
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I have only good experiences getting warranty service from Sailfish.
Old 10-25-2006, 09:33 PM
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Default RE: Sailfish boat article must read

Well, my SF 236 is a cheap POS and I love it. That being said, I would hope to be treated better than the one sided accounts in this thread, if I had a problem.

HH
Old 10-25-2006, 10:43 PM
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cowdogs - 10/25/2006 8:27 PM

triguy7 - 10/25/2006 6:57 PM

I have only purchased one new boat, an Edgewater, and it had a few issues. Taking the boat to Edgewater was a royal pain. Going back two months later to retrieve it was a pain - as it is about a 12 hour haul. But, they treated me as a valued customer and left me feeling good.

The part of the warranty that states "boat must be returned to them" sucks and takes a lot of the luster out of the warranty.
It is a pain, and it is expensive. Edgewater is not a "mid-tier" boat. Almost all warranties state "boat must be returned to factory". In this case, either the dealer or Sailfish picked up the tab ... and this guy is busting their balls over a tank of gas. Transporting a boat from West Palm Beach, FL to Sailfish in GA would be $1200+. They pickup the $1200 and this guy keeps going after them for $400 tank of gas.

Anyone that has owned their own business has run accross this type of "customer", and there comes a point where you have to cut them free. If I was a boat company or a boat dealer, I would hope this guy never walks throught my door.

cowdogs, you don't have to worry about me walking through your door baby, especially if you advocate dishing out bad service. And right back at you slick,


I'm signing out of this thread for good. I have a life and other things to worry about more important than this. The post is meant to be informative, it's merely an account of my personal experience, use it as such, if you object to it, too bad.

I'll be out there on the Atlantic!
Old 10-25-2006, 10:47 PM
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Default RE: Sailfish boat article must read

So what the deal about finding whizzed off boat owners on other forums and posting secondhand over here?

Seem to be plenty without importing them.

Inquiring mind.
Old 10-25-2006, 10:47 PM
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I obviously cannot verify the gas tank issue at the posters boat , neither do I know the circumstances.

What I can say about Sailfish and especially Marine Connection, where I bought my new boat, is :

Absolutely first class customer treatment. That means, some issues I had with my boat and the motors were ironed out to my full satisfaction. What else could I want.

For sure, I expected the need to put some pressure on the dealer and perhaps the manufacturer. That simply was not necessary at all.

Perhaps I was lucky ? I don't think so. I had lots of conversation prior to purchase with Sailfish and MC. I never felt ignored or treated carelessly after forking over the cash.

I definitely would buy from MC again. My SF runs fine, so what ?
Old 10-25-2006, 11:19 PM
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I think there is a difference in having some issues with your boat hare2 and having them worked out and having a leaking gas tank. I happen to know first hand of a tank problem on a top tier boat from a few years back where manufacturing defects caused the boat to explode during filling. A far worse problem than motor issues. My point is that everyone seems to jump on posts of members like oto gc and begin to doubt and dissect with no regard to the point of his post. As he said, read it, ignore the information or use it accordingly. Everyone can site positives with boat builders and there are always those that can have negative experiences. Bottom line is Sailfish ducked when the spotlight was on them and he let us know.

As for cowdogs, your attitude would run me from your business no matter what you were selling.
Old 10-25-2006, 11:32 PM
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Default Re: Sailfish boat article must read

For those that bashed me recently for recommending a Grady 306 over a Sailfish 30-06, please take note. You pay for what you get. Grady's may be a little more, but they help you in any possible way.
Old 10-25-2006, 11:36 PM
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atlanticbeach - 10/25/2006 11:19 PM

I think there is a difference in having some issues with your boat hare2 and having them worked out and having a leaking gas tank. I happen to know first hand of a tank problem on a top tier boat from a few years back where manufacturing defects caused the boat to explode during filling. A far worse problem than motor issues. My point is that everyone seems to jump on posts of members like oto gc and begin to doubt and dissect with no regard to the point of his post. As he said, read it, ignore the information or use it accordingly. Everyone can site positives with boat builders and there are always those that can have negative experiences. Bottom line is Sailfish ducked when the spotlight was on them and he let us know.
" I will never own a Sailfish boat again, and hopefully any potential buyer that reads my story will be well advised not to. If good customer service and being treated fairly is important to you, Sailfish Boats is not the organization you want to be involved with. It didn’t matter to them that I chose their brand over several others in the market, they wouldn’t even put a couple of hundred dollars worth of gas in my new fuel tank, just so that I could walk away from this ordeal happy and tell everyone that Sailfish took care of me. "

He did not just say I am not happy and this is to inform you. He went much further. Having just come through a Warranty fight myself (over a trailer) I understand how accusations can piss you off but bottomline they serviced the boat and paid for shipping. Paying for shipping is a major good will step IMHO. I would also be interested to see pictures of the scratches and damage to his engine as this would show if this writer is basically looking for something to complain over or if the damage was more than minor scratches that can be buffed and hardly seen. As a Sailfish owner I can honestly say I would expect a minimium of 2 months to repair a gas tank and 3 months average with any boat company.
Old 10-25-2006, 11:39 PM
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I have to agree with Hare2.

I too purchased my 2660 from MC and received nothing but the highest levels of customer service. A few warranty issues have come up, and they have been taken care of immediatly.
Old 10-26-2006, 12:05 AM
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Hey Cracker,

Would you wait 2 months for the dealer to repair the gas tank in your personal car? The reason that the Grow Boating initiative from the NMMA is not working is for reasons that you just mentioned. No one wants to put major dollars out of pocket for a recreational product only to have to wait for months to get it back for a warranty issue. The entire industry is in a tailspin over this. The dealer gets stuck in the middle of the customer and the builder because the builder doesn't want to pay for warranty work at the shop rate, and when it is not fixable at the dealer, the customer is an even bigger loser because now you are at the mercy of the builder's time table for repairs and laying blame. Why do you think that so many major automotive recalls become class action cases? Because crappy or defective parts were used for the build and the customer had to pay to fix it when they should have been covered by the builder. In all cases, the customer ends up getting reimbursed for repairs and other out of pocket expenses to settle the cases. Last time I looked, gas was going for close to the price of gold. From his post, I think he lost the gas twice. Anyway, you should get my point.

Bottom line is that the customer is at the bottom of the food chain in the marine industry but not in most other industries. By the way, I read all of your issues with the Road King people and I felt you were treated badly as well.
Old 10-26-2006, 03:32 AM
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atlanticbeach - 10/25/2006 11:19 PM

I think there is a difference in having some issues with your boat hare2 and having them worked out and having a leaking gas tank. I happen to know first hand of a tank problem on a top tier boat from a few years back where manufacturing defects caused the boat to explode during filling. A far worse problem than motor issues. My point is that everyone seems to jump on posts of members like oto gc and begin to doubt and dissect with no regard to the point of his post. As he said, read it, ignore the information or use it accordingly. Everyone can site positives with boat builders and there are always those that can have negative experiences. Bottom line is Sailfish ducked when the spotlight was on them and he let us know.

As for cowdogs, your attitude would run me from your business no matter what you were selling.
I don't doubt the poster's facts, or recollection of the facts, or seriousness of the problem. I just don't follow him (or you) to the same conclusion that Sailfish or the dealer dropped the ball. Unless I am missing something, everything was fixed, and in a timeframe that is reasonable. Sailfish picked up some big $$$ costs that they did not have to .... like shipping to/from factory ... and Sailfish chose not to buy him a tank of gas. If it all happened to me, I would not have come up here and posted the "dealer/builder sucks thread". It sounds like you would have. So as they say, that is that.
Old 10-26-2006, 08:43 AM
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everything was fixed, and in a timeframe that is reasonable. .


I think all you guys who think 2 - 3 months to fix a problem are off your rocker! If it were my (or your)boat I would go crazy if it took that long, 3 months with out my boat in South Florida means I missed sailfish season, or tournament season or spring mullet fun of the fall mullet run. As a boater and fishermen If the boat I bought caused me to miss a season of fishing I would go nuts. Fishing for me is one of my only solitudes and the fact that my boat manufactured bragged there feet for months would make me very upset.

I think those with Sailfish boats are jumpping on defending a brand and not thinking if the shoe was on the other foot.....................

The facts are it takes less than a week in the shop time to completely fix this mans problem to have the boat sit and collect dust for months is an embarrassment.



SHAME ON YOU SAILFISH
Old 10-26-2006, 08:58 AM
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Default Re: Sailfish boat article must read

Gottarpon - 10/26/2006 8:43 AM



everything was fixed, and in a timeframe that is reasonable. .


I think all you guys who think 2 - 3 months to fix a problem are off your rocker! If it were my (or your) boat I would go crazy if it took that long, 3 months with out my boat in South Florida means I missed sailfish season, or tournament season or spring mullet fun of the fall mullet run. As a boater and fishermen If the boat I bought caused me to miss a season of fishing I would go nuts. Fishing for me is one of my only solitudes and the fact that my boat manufactured bragged there feet for months would make me very upset.

I think those with Sailfish boats are jumpping on defending a brand and not thinking if the shoe was on the other foot.....................

The facts are it takes less than a week in the shop time to completely fix this mans problem to have the boat sit and collect dust for months is an embarrassment.



SHAME ON YOU SAILFISH
I could not have said it better my self.
Old 10-26-2006, 09:06 AM
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As a Sailfish owner I can honestly say I would expect a minimium of 2 months to repair a gas tank and 3 months average with any boat company.
then you dont expect enough from your builder. i would have have been in litigation after 30 days. but im a very tough customer. i buy the best, and expect nothing less than the best service after the sale.
just picking on ya a little bit.

guys, all those warm fuzzies during your sale are fantastic. i hope you are filled with sunshine all thru your boating days. its the major service after the sale that was the issue here. the larger the problem, the larger the brickwall. hopefully you never have to climb it, but read the issues some folks deal with, after the sale, and you'll see that more times than any consumer would like, builders (no names mentioned) are more likely to put these folks in the back seat (or trunk), for the sake of new builds, and new sales. this is my one stone to hurl at the industry...sometimes builders seem to think 'ive already got your money, you can wait, while i go and get someone elses money'. this may, or may not be the case here. but it is a point worth mentioning. hopefully you guys (and i) never have a failure that requires anything more than a trip to the dealer. but if you (we) ever do, i hope our dealers and builders will respond better than some of the stories reported on THT, from time to time.

but, i TOTALLY agree that this fellows issues, while not his fault at all (even though you didnt properly flush your fuel tank after every use ), the following attitude from the dealer and from sailfish seem to be somewhat self induced. THEY PAID FOR THE SHIPPING. they didnt have to. but they did. they bent over backwards, and you still asked for more. i love that boaters 'deserve' a new boat when a cosmetic part breaks. they 'owe' you the world, or by golly you'll tell the world about the underhanded dealings this fly-by-nite company is putting you thru. its hard to form a valid opinion about you and your dealings without knowing you. you might have been easy to deal with, but i think a lot of folks are jumping on you because you seem to be hard to deal with. maybe they just had enough?
ive got a great idea, how 'bout sailfish filling your tank up with premium (citgo) fuel and a big letter of thanks for being a great customer and being considerate enough to live within their timeline. would that help? how 'bout a custom buff and wax job at the dealer to remove any imperfections that may or may not have been introduced while they did the warranty work. i bet that'd keep you as a valued customer. i think i'd recommend they do that. it's not only fair, but it would show the company is going beyond the call of duty to keep a customer satisfied.

but i also recommend they send you the bill for loading, shipping, unloading and insuring the vessel during transit. afterall, its not part of the warranty. plain, simple and without question. fair is fair, don't you think?

hardnosed consumer
drew

Old 10-26-2006, 09:14 AM
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Gottarpon - 10/26/2006 8:43 AM



everything was fixed, and in a timeframe that is reasonable. .


I think all you guys who think 2 - 3 months to fix a problem are off your rocker! If it were my (or your) boat I would go crazy if it took that long, 3 months with out my boat in South Florida means I missed sailfish season, or tournament season or spring mullet fun of the fall mullet run. As a boater and fishermen If the boat I bought caused me to miss a season of fishing I would go nuts. Fishing for me is one of my only solitudes and the fact that my boat manufactured bragged there feet for months would make me very upset.

I think those with Sailfish boats are jumpping on defending a brand and not thinking if the shoe was on the other foot.....................

The facts are it takes less than a week in the shop time to completely fix this mans problem to have the boat sit and collect dust for months is an embarrassment.



SHAME ON YOU SAILFISH
A week to.....
- troubleshoot the tank in the shop
- arrange with Sailfish to return boat (and pay shipping)
- ship boat to factory
- partially de-rig boat, cut up floor to see what is going on
- get a gas tank made for a model of boat discontinued 1.5+ years ago
- install gas tank
- replace floor, and re-rig boat
- return boat to FL
- have dealer fix minor issues remaining

I don't know who built your boat, but I doubt they pull this off in a week. We have good fishing year around here and everytime the boat breaks it sucks. It suck that this happened to this guy. I am not saying that this repair was perfectly handled. I just don't think it was handled so poorly that it warranted trashing the builder and dealer publicly.
Old 10-26-2006, 09:24 AM
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atlanticbeach - 10/25/2006 11:19 PM

I think there is a difference in having some issues with your boat hare2 and having them worked out and having a leaking gas tank. I happen to know first hand of a tank problem on a top tier boat from a few years back where manufacturing defects caused the boat to explode during filling. A far worse problem than motor issues. My point is that everyone seems to jump on posts of members like oto gc and begin to doubt and dissect with no regard to the point of his post. As he said, read it, ignore the information or use it accordingly. Everyone can site positives with boat builders and there are always those that can have negative experiences. Bottom line is Sailfish ducked when the spotlight was on them and he let us know.

As for cowdogs, your attitude would run me from your business no matter what you were selling.


A lot of people are quick to defend their prized possessions. They forget, this post was not about them or their boats. It was about one person's issues with service and manufacturers response. Many issues like this happen, end up in courts and are resolved legally without ever making it to THT. BTDT!

I think a lot of people have a problem sticking to issue. Just read posts and you will see, many would rather problems were never discussed. Which leads to thought that THT is populated by Dealer and Manufacturer people blindly defending their products by casting aversions at issues presented.

The deal was handled badly by Sailfish and the dealer. All the aspersions launched mean squat.

Who cares if you are a businessman. BTDT too! It does not make you right nor give you any authority. Just makes you highly opinionated. From posts read, it means you are still in middle ages. Many "businessmen" drastically need to grow up, pay attention, get an education or go to College and get an MBA. Being in the trenches has made them dull witted.

The only intelligent post by a businessman was made by Edsmarine a while back. He had his act together. I'd buy from him any time. I will visit him first before my next boat.

BTW: If it had happened to me it would not have made it to THT. I would of gone to Fed Court and made them eat the damn boat and give me back my money. It was a fire hazard! I have too many friends that have been launched into orbit by defective fuel tanks to take it lightly or patiently.
Old 10-26-2006, 09:45 AM
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Gottarpon - 10/26/2006 8:43 AM



everything was fixed, and in a timeframe that is reasonable. .


I think all you guys who think 2 - 3 months to fix a problem are off your rocker! If it were my (or your) boat I would go crazy if it took that long, 3 months with out my boat in South Florida means I missed sailfish season, or tournament season or spring mullet fun of the fall mullet run. As a boater and fishermen If the boat I bought caused me to miss a season of fishing I would go nuts. Fishing for me is one of my only solitudes and the fact that my boat manufactured bragged there feet for months would make me very upset.

I think those with Sailfish boats are jumpping on defending a brand and not thinking if the shoe was on the other foot.....................

The facts are it takes less than a week in the shop time to completely fix this mans problem to have the boat sit and collect dust for months is an embarrassment.



SHAME ON YOU SAILFISH
First, just because I own a Sailfish means nothing as far as the service this poster received. I dont have to justify anything. The chances of me needing that kind of warranty work is very slim, but if I did I would be delighted that the company would handle the transportation and I would be satisfied to get the boat back in 2 to the 3 months for such an extensive repair, regardless of the name on the side of the boat. Some of you would not, obviously. Would I have been fall down elated over 2 to 3 months, NO, but satisfied YES and that goes if it were my boat. Stuff breaks, if its made by man it aint perfect. Oh Well I am done...Tightlines to all

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