Notices
The Boating Forum

Sailfish boat article must read

Old 10-25-2006, 11:54 AM
  #21  
Senior MemberCaptains Club Member
 
Join Date: Jan 2006
Location: ny
Posts: 4,064
Likes: 0
Received 0 Likes on 0 Posts
Default Re: Sailfish boat article must read

offshore3144 - 10/25/2006 11:32 AM

kloweree - 10/25/2006 11:09 AM

2005FishermanWinner - 10/25/2006 9:53 AM

The old "you get what you pay for "comes to mind here. you want a quality product you got to pay for it . if a boat line is selling boats cheap they have to cut cost's somewhere thats obvious. Grady Reg's Cont Triton to name a few arent high priced for nothing
as in no transferable warranty with Contender?
What good do you think Sailfish transferable warrenty is when the original owners have a hard time getting the work done!!!!!Give us a break. I can tell you what it worth......Mark


Gee you Contender dudes are touchy.....I just mean you don't always get what might be expected when you spend top dollar......as in a transferable warranty.
Old 10-25-2006, 11:55 AM
  #22  
Senior MemberCaptains Club Member
THT sponsor
 
Join Date: Oct 2006
Location: CT
Posts: 139
Likes: 0
Received 0 Likes on 0 Posts
Default Re: Sailfish boat article must read

Well, I have to also chime in here. Currently I am in the marine service business and deal on a daily basis with warranty claims. First off, as mentioned above, All boats will have issues. We sell very high end yachts up to over 4 million each and they also have issues. The bigger the boat, the more issues has been my experience.
The problem that I see with warranty is that for us, it is all paid back by the manufacturer. I personally do not have the authority to approve or decline the claim, that is all done by the manufacturer. Our company strive for nothing but the best in customer satisfaction, which unfortunately means alot of money beinng owed to us by the manufacturer. Especially if it is a safety issue like a major Gas leak, that should have been of utmost importance to both the dealer and the manufacturer. To argue over a tank of fuel is ridiculous, fill the tank if for no other reason than all fuel was lost in the original incident due to a fauty tank.
We would do everything possible here to make that customer happy. In the long run it always works out as we have many repeat customers.
I recently purchased a grady white myself and one of the most important things to me was to understand how there warranty service works and to get to personally know there service dept. I have had nothing but good experiences with them as well.
Old 10-25-2006, 11:57 AM
  #23  
CBP
Senior MemberCaptains Club Member
 
Join Date: Jul 2005
Location: Cape Cod
Posts: 657
Received 9 Likes on 9 Posts
Default Re: Sailfish boat article must read

Great, I had just decided that a sailfish was going to be my next boat and I have to read this, thanks alot! It truly is an imperfect world! Will someone please alert sailfish of this thread, the boat manufacturers have to know that their consumers are sharing horror stories.
Old 10-25-2006, 12:12 PM
  #24  
Senior MemberCaptains Club MemberPLEDGER
 
Join Date: May 2004
Location: Palm Beach Gardens, FL
Posts: 1,166
Likes: 0
Received 4 Likes on 4 Posts
Default Re: Sailfish boat article must read

I'm a little surprised that some posters feel that the manufacturer has no obligation in this matter. As an example, Tiara has been replacing corroded aluminum gas tanks on some of their boats years after the warranty expired because of self acknowledged manufacturing/design defects. Dealers should facilitate and mediate between customer and manufacturer, but no dealer can stay in business by trying to assume liability for major manufacturing defects. The veracity of this story, like any other one sided internet monologue, can always be called into question. That's a given. However, rights and responsibilities of manufacturers, dealers, and end users can be defined so that the majority of reasonable people can be satisifed.
Old 10-25-2006, 12:15 PM
  #25  
Senior MemberCaptains Club Member
 
Join Date: Jun 2003
Location: New Jersey
Posts: 761
Received 1 Like on 1 Post
Default Re: Sailfish boat article must read

Another fact about companies ponying up warranty money is the depth of their pockets. More established brands, with higher annual sales (and higher prices) tend to have a bigger, free-er pool of $$ for such claims. And thus, will dole it out without quibbling, generally speaking.
Old 10-25-2006, 12:23 PM
  #26  
Senior Member
 
Join Date: Oct 2005
Location: Fort Lauderdale
Posts: 369
Likes: 0
Received 0 Likes on 0 Posts
Default Re: Sailfish boat article must read

CBP,

No need to worry they are watching and reading every thing relevant to them. If the manufactures are not doing it then it is their loss and us consumers gain, as we will simple leave them and pick another.

I also strongly believe that they also have “Damage Control” folks on every major forum. But as a goody too shoo comment from one of them can not fix the damage done by the original customer and post to the million plus readers.

If "DC" guys/gals are reading this, get your co to a:reduce the defects, b:interacts in a positive way to your customer and c:solve the problem. Once entered into the Internet (as Capt Kirk used to say: Space the final Frontier”), there is no more stopping. Once the word is out, reeling back ward is next to impossible and/or very costly.
Old 10-25-2006, 12:41 PM
  #27  
Senior MemberCaptains Club Member
 
Join Date: Aug 2002
Location: St. Augustine, Fl
Posts: 22,388
Received 4,477 Likes on 1,804 Posts
Default Re: Sailfish boat article must read

offshore3144 - 10/25/2006 11:13 AM

What good is a warranty when you have to fight to get the work done. This has been my contention in other threads that dog piled on Contender for not having a transferable warrenty. A warranty is a selling point . What good is your warranty if you have to fight over 2-4 months to get the work done? What good do you think their transferable warrenty is when the original owners cannot get the work done. This is not the first original owner warranty problem with Sailfish boats that has been posted here over the years. What good is a dealer network when they cannot handle the warranty. Dont get me wrong I like Sailfish boats. Hell I almost bought one but it was not the boat for me........Mark
To be honest Mark,
I cant remember having a warranty claim that wasn't a pain in the butt. All Companies cut way back on customer service and hope customers get tired of calling. ..Its not right, but majority of the time its reality...A warranty does give a party some legal rights if needed for a major repair...
Old 10-25-2006, 12:52 PM
  #28  
Senior MemberCaptains Club MemberPLEDGER
 
Join Date: Aug 2003
Location: Sailfish Capital & Black Hills SD
Posts: 16,028
Likes: 0
Received 530 Likes on 279 Posts
Default Re: Sailfish boat article must read

tombro - 10/25/2006 12:15 PM

Another fact about companies ponying up warranty money is the depth of their pockets. More established brands, with higher annual sales (and higher prices) tend to have a bigger, free-er pool of $$ for such claims. And thus, will dole it out without quibbling, generally speaking.
I think you're absolutely correct about that except for your last statement. In the little town I'm in there are a BUNCH of Whalers. Most of the folks were raised on them, and many won't admit it, but wouldn't have anything else. Then in the mid-late 90's there was a little run on problems with the new ones in town. Cracks, water in foam from around thru hulls, screws pulling out of console/deck connections to name a few that comes to mind. Guess what, I can think of two in town that are newer than about 2002 now, a 15 & a 17... BTW, the local dealer happens to be great too!
Old 10-25-2006, 01:07 PM
  #29  
Senior MemberCaptains Club Member
 
Join Date: Oct 2004
Location: adrift, in full control
Posts: 1,824
Likes: 0
Received 4 Likes on 3 Posts
Default Re: Sailfish boat article must read

ChillOutfishing - 10/25/2006 12:23 PM

I also strongly believe that they also have “Damage Control” folks on every major forum. But as a goody too shoo comment from one of them can not fix the damage done by the original customer and post to the million plus readers.
eh, i think thats more conspiracy theory than is healthy.
i can only speak from fact, and not from cloak and dagger imagination, the few marine manufacturers i deal very closely with have no 'moles' on the forums i frequent (other than Key McKee, i dont think that is any sort of secret).
but, you BETTER believe that the manufacuters, dealers and heads of companies read this, and other forums on at least a weekly basis. i have gotten emails from some of our contacts, wanting to discuss an issue that came up on this very forum. more than once, this has happend.
at an event a week ago, i wanted to introduce myself to one of the high'er ups, and when i did, and told him my team name, he said 'i know who ya are. i've read your stuff on XXX forum.' i was red faced, in quickly scanning my memory to think of a time i had perhaps shown the group in an bad light. it turned out that i have/had not, and our conversation was a pleasant one.

just pointing out that the manufactureres ARE reading the internet forums. its cheaper and waaaaaay more accurate than any survey or paying some consultant for consumer data. keep talking, they're listening.

cheers.
drew

Old 10-25-2006, 01:10 PM
  #30  
Senior MemberCaptains Club Member
 
Join Date: Feb 2002
Location: Summerville, SC
Posts: 863
Likes: 0
Received 0 Likes on 0 Posts
Default Re: Sailfish boat article must read

A friend of mine tournament fishes a 2004 236 Sailfish. His fuel tank also started leaking. He talked with the factory several times and did have to deliver the boat himself to the factory. Sailfish turned the boat around in about three weeks. Not only did they replace the tank, they also repaired quite a few gelcoat cracks. I saw the boat when it returned, and they did a good job. He's been very pleased with the boat and the service.
IMO Sailfish is a good mid tier boat, but it's just not for me. Even though Contender warranty is not tranferable, I bought a 1999 used 23 Open that had been tournament fished for three years and I tournament fished it for four years with a problem or need for warranty. I would have no problem buying another used one, but my new 23T just arrived.
Old 10-25-2006, 01:22 PM
  #31  
Senior MemberCaptains Club Member
 
Join Date: Aug 2002
Location: St. Augustine, Fl
Posts: 22,388
Received 4,477 Likes on 1,804 Posts
Default Re: Sailfish boat article must read

acendhole - 10/25/2006 1:10 PM

A friend of mine tournament fishes a 2004 236 Sailfish. His fuel tank also started leaking. He talked with the factory several times and did have to deliver the boat himself to the factory. Sailfish turned the boat around in about three weeks. Not only did they replace the tank, they also repaired quite a few gelcoat cracks. I saw the boat when it returned, and they did a good job. He's been very pleased with the boat and the service.
Was the tank Aluminium or Plastic?
Old 10-25-2006, 01:45 PM
  #32  
Senior MemberCaptains Club Member
 
Join Date: Feb 2002
Location: Summerville, SC
Posts: 863
Likes: 0
Received 0 Likes on 0 Posts
Default Re: Sailfish boat article must read

Aluminum. The factory said the tank was apparently moving enough to rub a small hole in one of the seams.
Old 10-25-2006, 01:48 PM
  #33  
Admirals ClubCaptains Club Member Admiral's Club Member
 
Join Date: Dec 2003
Location: Elberta, AL
Posts: 1,865
Received 80 Likes on 54 Posts
Default RE: Sailfish boat article must read

IMHO if you had the lowest quality boat on the market. But had the best customer service. And stood be hide your product, people well buy that same boat again. You do not have to be a top tier boat builder to take pride in your product and do the right thing.

Steve
Old 10-25-2006, 01:58 PM
  #34  
Senior MemberCaptains Club Member
 
Join Date: Oct 2004
Location: Rhode Island
Posts: 4,635
Likes: 0
Received 8 Likes on 6 Posts
Default Re: Sailfish boat article must read

[QUOTE]djcxxx - 10/25/2006 12:12 PM

I'm a little surprised that some posters feel that the manufacturer has no obligation in this matter.

Ant writes

I don't feel that way at all.What I am saying is that we are only hearing a second or third party statement,and we have no idea what really transpired between Sailfish and the customer in question.I don't take many of these posts that slam the hell out of a builder very seriously.Some people blow things way out of proportion(I'm not saying he is),and just want to alert the public about how bad a company is because they had a problem.

Did Sailfish drag their feet? Who knows?
Did the warranty shop chip the lower unit? Who knows?
Did the warranty shop lose the knob? Who knows?


My point is that you can't believe everything you read. I hope it all works out for the guy.
Old 10-25-2006, 02:25 PM
  #35  
Member
 
Join Date: May 2004
Location:
Posts: 74
Likes: 0
Received 0 Likes on 0 Posts
Default Re: Sailfish boat article must read

I bought my sailfish from marine connection and I can only say that I had nothing but a good experience and the dealer has gone out of his way to help on a couple of minor things--haven't had to deal with the factory because after two years there's still nothing wrong with the boat...I read this guy's complaint on the florida sportsman forum and didn't respond, but seeing it again I can only say two things: 1) his experience doesn't seem to match mine and others who have posted...and 2) I wonder if there's not another side to this story...but that said, his complaint is part of what this forum is all about, so let the chips fall...
Old 10-25-2006, 02:42 PM
  #36  
Senior MemberCaptains Club Member
 
Join Date: Oct 2006
Location: WPB, Florida
Posts: 346
Likes: 0
Received 0 Likes on 0 Posts
Default Re: Sailfish boat article must read

ditto
Old 10-25-2006, 04:53 PM
  #37  
Senior MemberCaptains Club Member
 
Join Date: Sep 2003
Location: Orlando, FL
Posts: 364
Likes: 0
Received 1 Like on 1 Post
Default Re: Sailfish boat article must read



FYI, Sailfish does NOT offer a transferrable warrenty!

As far as not expecting the boat in the same condition after going through factory repair - My take is that a boat should absolutely, positively, without a doubt be returned from a fatory warrenty repair in just as good condition, if not better, than when it was shipped. Is it ok to accept new scratches and dings becasue the gas tank failed and had to be sent in? NO WAY! NO WAY! NO WAY!

The empty gas tank thing is a bit of whining - My god after going through all of this I would just be happy to get the boat back!
Old 10-25-2006, 05:23 PM
  #38  
Senior MemberCaptains Club Member
 
Join Date: Nov 2001
Location: Charleston, SC
Posts: 4,407
Received 130 Likes on 82 Posts
Default Re: Sailfish boat article must read

kloweree - 10/26/2006 10:09 AM

2005FishermanWinner - 10/25/2006 9:53 AM

The old "you get what you pay for "comes to mind here. you want a quality product you got to pay for it . if a boat line is selling boats cheap they have to cut cost's somewhere thats obvious. Grady Reg's Cont Triton to name a few arent high priced for nothing
as in no transferable warranty with Contender?
I have bought two used Contenders and a warranty was never a concern b/c I knew I wouldn't need it.
Old 10-25-2006, 05:26 PM
  #39  
Senior MemberCaptains Club Member
 
Join Date: Nov 2001
Location: Charleston, SC
Posts: 4,407
Received 130 Likes on 82 Posts
Default Re: Sailfish boat article must read

I better go clean my fuel tanks
Old 10-25-2006, 06:15 PM
  #40  
Senior MemberCaptains Club Member
 
Join Date: Jul 2005
Location: Southeast Florida
Posts: 1,032
Received 24 Likes on 7 Posts
Default Re: Sailfish boat article must read

Marine Connection is my dealer too, and they service my Sailfish. I did not buy my boat from them, but the service I have recieved so far from them has been great. The only answer I get to my warranty issues are "no problem, we'll take care of it".

I read his story, and I think this this public airing over what amounts to be a tank of gas is uncalled for. This is one guy and one boat, and you guys that think you have a accurate read on Sailfish or Marine Connection based on this on this one post are ... well ... idiots. ;?

As I see it Sailfish fixed the boat, and they did it in a timeframe that seemed reasonable. The guy said himself that "By 9/20/06 Marine Connection fixed all the problems above but both Sailfish Boats and Marine C refuse to fill up my tank with gas."

So the boat got fixed, and he still choose to trash the dealer and the company over a tank of gas?

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.