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Old 08-14-2019, 05:20 PM
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Old 08-14-2019, 05:45 PM
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You can’t hardly kill Furuno and they support a unit from 2003
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Old 08-14-2019, 05:49 PM
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Hope the keep making parts for the 7612!
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Old 08-14-2019, 05:51 PM
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A four year old electronics device is old and antiquated. Obsolete.

I expect to see that Garmin's stock is in the toilet tomorrow.
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Old 08-14-2019, 05:53 PM
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Lowrance is the same way. After the warranty runs out it’s a throw away unit. That’s from their cheapest unit to their most expensive.
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Old 08-14-2019, 05:53 PM
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Can a moderator move this to the "whiners and complainers" section?
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Old 08-14-2019, 05:58 PM
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Same unit you were selling back in January ?
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Old 08-14-2019, 06:01 PM
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Originally Posted by alloyboy View Post
Can a moderator move this to the "whiners and complainers" section?
we can combine this with the whitewater price thread and every single thread started by MISStery.
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Old 08-14-2019, 06:02 PM
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I had a great experiance with Garmin tech support. I had an older unit - 4212. About 6 years old, it self destructed due to rust. It was a known problem with the little door.. they took it and replaced it with a refurbished but perfectly working model for free.
Way beyond what I expected.
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Old 08-14-2019, 06:18 PM
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7212 is 10 year old plus technology. You bought a 7212 when the 76’s were already out. Sooner or later 10 year old tech dies.
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Old 08-14-2019, 06:19 PM
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I have a fairly new Garmin Forerunner 645 smart watch that's pretty quirky (granted it's not marine electronics, though it's waterproof). I have a love/hate relationship with the watch. I like to bitch and moan, and on some of my "hate" days, I've complained to Garmin customer service. Begrudgingly, I have to admit I've found Garmin's customer service to be professional and responsive.
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Old 08-14-2019, 06:20 PM
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Old 08-14-2019, 06:28 PM
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Old 08-14-2019, 06:31 PM
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Furuno supports their equipment for a long time. Something to consider when buying your replacement unit.
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Old 08-14-2019, 06:31 PM
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It varies widely depending on who you talk to. I had 2 different reps refuse to SELL me a replacement for a 5 year old command mic for my VHF. The 3rd sent me a free refurb for the cost of shipping.
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Old 08-14-2019, 06:32 PM
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Was it refurbished, used, or brand new? Was it purchased from Garmin or a Garmin approved retailer?
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Old 08-14-2019, 06:35 PM
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My 7212 died two weeks ago, no power unless you hold the button down and as soon as you release it shuts down. If it wasn’t for having radar and auto pilot I’d switch to furuno. Next thing to go out and I will. I run furuno for bottom machines already. Also I think garmin is screwing the pooch with no 3rd party maps.
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Old 08-14-2019, 06:36 PM
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Originally Posted by pharmnyc View Post
Agree with the somewhat older unit however as previously stated the 7212 I bought was October 2015. That's what's get me a it concerned. The "stamp" date and build was 11/2015. I have used Garmin products for 15 plus years and never had any unit go bad after less than 4 years. I was confident Garmin would offer a credit or at least troubleshoot the unit for me. Overall, it is what it is - can't fight city hall. Time to move on.
Why would they offer you a credit on a four year old unit?
Try getting support on Windows 7 software.
Methinks you went bout this the wrong way, especially with the way you are approaching it here.

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Old 08-14-2019, 07:02 PM
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Having worked in the high tech electronics field for 11 years I suspect that a component inside is NLA. No Longer Available. It happens all of the time and when the LTB (Last Time Buy) of parts gets used up that's it. Sometimes it also makes no business sense to continue supporting old products because it's a losing proposition. Even Apple does it. A 9 Year old iPhone is considered Obsolete even if it's NIB.

I don't condone it but it's a reality of business and nothing electronic lasts forever. Even Automotive only has to support service parts for 10 years after the model year.
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Old 08-14-2019, 07:15 PM
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Originally Posted by Docked Wage View Post
Having worked in the high tech electronics field for 11 years I suspect that a component inside is NLA. No Longer Available. It happens all of the time and when the LTB (Last Time Buy) of parts gets used up that's it. Sometimes it also makes no business sense to continue supporting old products because it's a losing proposition. Even Apple does it. A 9 Year old iPhone is considered Obsolete even if it's NIB.

I don't condone it but it's a reality of business and nothing electronic lasts forever. Even Automotive only has to support service parts for 10 years after the model year.
Once you can't get the chips, that's all there are going to be. The economics are just not there for the semiconductors to keep a production facility open for obsolete products, except in very rare circumstances.
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