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Marina not keeping up the boat

Old 08-13-2019, 04:00 AM
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Default Marina not keeping up the boat

I put my brand new boat in a dry stack here locally. It was rather expensive ($4200 annually), but they said they would wash my boat and flush the motors after each use. I thought it would definitely be worth the money. But I have noticed that when i get on the boat it is just as I left it. Everything just got really sticky from the salt spray. And I was thinking, well maybe they just didnt have time to get to it last two weekends. Upon returning from fishing, I sat there and watched them pull it from the water, and put the boat on a third level dry stack. no engine flushing, no washing. So I politely inquired the forklift driver as to whether it was going to get the services and he said "Probably not because we are so short handed." This irritated me to a whole new level. $4200 out of my pocket could have paid two high schoolers to work all summer long to wash boats. I then ventured over to the managers ofice and asked her about it and why it had never been washed. Her response was the same "We have been so short staffed and I am really sorry." So i have went and bought my own boat washing soap and proceed to wash it when i return. but I am certain the motor is not getting flushed.

What would you do in my shoes?
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Old 08-13-2019, 04:08 AM
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$4200 a year for rack storage is not that much. That will get you storage for a 21’ boat around here tops and the marina staff would likely not put it out if it was on fire, let alone wash it or flush the motor. In short, do it yourself if you want it done right.
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Old 08-13-2019, 04:09 AM
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Old 08-13-2019, 04:09 AM
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What does your (written and signed) agreement say?
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Old 08-13-2019, 04:11 AM
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Really sorry? Did you tell her you were "really sorry" you paid for services that aren't being provided? I'd demand a credit of some sort. If the wash and flush is written into the dry stack contract, they owe you.
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Old 08-13-2019, 04:14 AM
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The marina is not providing the services it agreed to. It’s that simple. Either renegotiate or request a refund and move.
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Old 08-13-2019, 04:17 AM
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No matter what the cost was, if flushing and washing are supposed to be part of the deal, then they owe you a refund. The fact that they are shorthanded is irrelevant. They should have contacted you and told you that they no longer have the personnel to offer the services that they sold you
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Old 08-13-2019, 04:17 AM
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Originally Posted by ShellbackCVA59 View Post
Really sorry? Did you tell her you were "really sorry" you paid for services that aren't being provided? I'd demand a credit of some sort. If the wash and flush is written into the dry stack contract, they owe you.
both services are in the contract. But what are they going to credit me?

Beer? Gas? lol
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Old 08-13-2019, 04:18 AM
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Originally Posted by flfJack View Post
$4200 a year for rack storage is not that much. That will get you storage for a 21’ boat around here tops and the marina staff would likely not put it out if it was on fire, let alone wash it or flush the motor. In short, do it yourself if you want it done right.
$4200 is a substantial amount of money to put your boat under a roof soaking wet. i could have just hauled it home and let it sit in the driveway.
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Old 08-13-2019, 04:18 AM
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Wait until they damage the hull and claim it isn't their fault. Rack storage comes with its costs, usually to the detriment of your boat. You'll have to be assertive on washing it yourself and making them put it on a wash rack for you. Otherwise, they'll do the bare minimum which is nothing.
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Old 08-13-2019, 04:20 AM
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Originally Posted by flfJack View Post
$4200 a year for rack storage is not that much. That will get you storage for a 21’ boat around here tops and the marina staff would likely not put it out if it was on fire, let alone wash it or flush the motor. In short, do it yourself if you want it done right.
What does this have to do with his situation?

If the marina agreed to wash and flush I would be pissed if that was the response. Someone should be staying late to be sure it is getting done. I can’t see how being short handed would not allow them to at least flush the engine. I would try and get money back but short of suing them (which isn’t my style) I doubt you’ll have much luck. I would 100% be looking for other places to store the boat.
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Old 08-13-2019, 04:24 AM
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Originally Posted by spearfish25 View Post
Wait until they damage the hull and claim it isn't their fault. Rack storage comes with its costs, usually to the detriment of your boat. You'll have to be assertive on washing it yourself and making them put it on a wash rack for you. Otherwise, they'll do the bare minimum which is nothing.
they already put a nice 4' scratch in the gelcoat and said that...... on the very first day i owned the boat too
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Old 08-13-2019, 04:28 AM
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My marina only will wash the outside of the boat and flush the engines, when they are busy I have seen them flush only then put away

I really don’t care if they wash the outside or not, Long as the motors get flushed I usually wash it at least once a week anyways, and even if they did wash the whole boat it would not be “my way” and I would re do it again

i have been in a rack now for a full year, it’s inside, and you can still see more wear on it then it ever had sitting in my Warehouse, long as I have it detailed twice a year it works out just fine, plus I don’t miss ramps

$4,200 is cheap I will tell you that much
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Old 08-13-2019, 04:31 AM
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Wash really means quick rinse and move on to next boat.
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Old 08-13-2019, 05:00 AM
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This is a big problem if you ask me, no matter what you’re paying.

you pay for a service you should get the service.

I’ve kept my boat in two different marinas and fortunately have never had that problem.

Do do you have other marinas in the area? If that is the most convenient place and you’d like for it to work out there I’d professionally complain up the ranks to the highest level and see if that fixes it.

If not, I’d move boat somewhere else.

You have have to trust the folks your with.
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Old 08-13-2019, 05:03 AM
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We had our boat dry stored in a marina with the same agreement to rinse and flush back in the mid 2000’s. I always asked for the boat to be placed in the wash rack and did it myself. Took me 20-30 minutes. Didn’t want to trust our $$$ boat to someone else.
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Old 08-13-2019, 05:07 AM
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I would ask for a permanent discount and just handle washing and flushing yourself.
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Old 08-13-2019, 05:10 AM
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This is why I trailer my boat and wash it myself, granted its small and light compared to the majority of boats you see in a dry stack, but the point still stands. If it were me, I would ask for a stipend for services lost. They are still storing your boat but something like $50-100 per month should make them think twice. If you don't want that kind of confrontation (which I wouldn't blame you if you didn't) then you're going to have to start bringing a brush, soap, and bucket with you so you can wash the boat yourself when you get back to the dock and stand next to the fork lift when they pull the boat out so you can make sure they flush the engine. At the very least give it a spray with freshwater and make sure they flush the engine.
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Old 08-13-2019, 05:11 AM
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Originally Posted by caseyrf View Post
both services are in the contract. But what are they going to credit me?

Beer? Gas? lol
A complete wax and detail at the end of the season!
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Old 08-13-2019, 05:21 AM
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Originally Posted by caseyrf View Post
I put my brand new boat in a dry stack here locally. It was rather expensive ($4200 annually), but they said they would wash my boat and flush the motors after each use. I thought it would definitely be worth the money. But I have noticed that when i get on the boat it is just as I left it. Everything just got really sticky from the salt spray. And I was thinking, well maybe they just didnt have time to get to it last two weekends. Upon returning from fishing, I sat there and watched them pull it from the water, and put the boat on a third level dry stack. no engine flushing, no washing. So I politely inquired the forklift driver as to whether it was going to get the services and he said "Probably not because we are so short handed." This irritated me to a whole new level. $4200 out of my pocket could have paid two high schoolers to work all summer long to wash boats. I then ventured over to the managers ofice and asked her about it and why it had never been washed. Her response was the same "We have been so short staffed and I am really sorry." So i have went and bought my own boat washing soap and proceed to wash it when i return. but I am certain the motor is not getting flushed.

What would you do in my shoes?
I would post this in the Carolina section with the name of the marina. There could well be someone over there who knows the owners. There aren't all that many dry stacks around here.... six.
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