Old 11-23-2016, 10:18 AM
Senior MemberCaptains Club Member
Join Date: May 2004
Location: Indian River, De
Posts: 2,991

OK. Here's an interactive user's guide to that system. It is either set up to call forward all calls, or it is redirecting all calls (seems redundant to me, but these are both options on that system).

These features are implemented by one of the 12 feature keys. The (2 rows of 6 buttons are the feature keys, and the installer/programmer shouold have labelled them, but some installers put their "standard group" of features on blank buttons, then management says I don't need all those features at all the phones, only these. The installer forgets to delete the programmed feature, and so there it is, waiting in the shadows, for some unsuspecting sole to press that button while trying to do something else, and presto.... he just screwed the pooch.

Anyways, see if this will help:


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