Old 11-23-2016, 07:35 AM
Senior MemberCaptains Club Member
Join Date: May 2004
Location: Indian River, De
Posts: 2,991

I am a 40 years phone and security guy, but have never programmed an NEC. But what you;re describing, sounds like that extension has been set to forward calls. That would have been done at the extension in question, either through a menu option, or a dedicted CALL FWD button. Is there a user guide built in the the phone (the ESI brand that I am certified dealer for, all have built-in user guides and interactive verbal tutorials). If not, see if you can find one at NEC telecom's website, or google user guide for that model. Cancel call forwarding should restore normal op.

Maybe someone else here knows that particular system, will chime in.
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