Thread: Garmin quality?
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Old 07-11-2012, 08:03 PM
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Join Date: Jun 2011
Location: Charleston, SC
Posts: 354

Originally Posted by Mobee13 View Post
Sorry Mike, but I could not be comfortable telling anyone to to use a Simrad product, even if their technology is newer. Their customer service and support are horrendous, many dealers won't even sell or service their stuff. It is a disgrace what those people have done to what used to be a great company.

Cutting edge is fine - if you want toys, not if you want a piece of important equipment. Garmin has a solid produuct and their charts are by far the best in the Bahamas and I have used Northstar (old and new), Furuno (several different models), Raytheon, and Simrad. If you want a reliable, easy to use and understand product, backed by a company who understands customer service (although Raytheon has the best customer service) GARMIN has stood out in recent years.
I would have agreed with you a few years ago. They however turned things around and their customer service is much better.
They will ship a replacement unit within 48hours of calling them (without having the bad unit).
Raymarine seems to be the new Navico when it comes to repairs these days. :-)
And yes, Garmin's support is great!
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