View Single Post
Old 01-02-2020, 11:05 AM
Admirals Club Admiral's Club Member
Join Date: Apr 2015
Location: Stuart, Florida
Posts: 598
Received 91 Likes on 53 Posts

Man, I'm hiring you if I ever need any detective work done! I'm sorry that I wasn't here to respond to your messages, but I was offline for the holidays to spend some time with family. Your right and I made the mistake of not recognizing that the bristles in the first picture were faded blue. I assumed they were naturally white at first glance. Yes, that's our brush. The "IRON GRIP" is a variance in the product that I was unaware of. Either way, I wish I could have offered you a new one as opposed to you purchasing a replacement off amazon. If you'd like, I can offer you a $10 credit to our online store to redeem the cost of the brush towards a new item. Let me know if that works for you.

Regardless, sorry for giving you the bad information at the start. I'll be bringing the product failure info to our R&D team. Happy New Year to you.