Old 02-09-2019, 09:10 PM
Senior MemberCaptains Club Member
Join Date: Sep 2005
Location: orlando madbeach, fl
Posts: 8,606

Originally Posted by mcsd63 View Post
I don't understand how boat dealers operate. Not doing work on something, warranty or otherwise, because it wasn't purchased there is bullshit. If I was the owner and had employees turning work away they'd be looking for another job.
In my business sometimes I make a home run (rush job, specialty job, custom one off, etc.) sometimes I make little or nothing at all (charity work, friends and family, bonus for a good client, etc.).

I could not imagine treating a customer that did not buy from me this time like this marine business is doing.

The boat business is cyclical, when the chips are down I want to be the dealer that serviced everyone when it was good! This will hopefully translate into more customers when the market takes a dump and new boats are sitting on my lot with birthday candles on them!

Very shortsighted business plan.
signmansez is online now