Old 02-09-2019, 05:34 PM
  #33  
fireisland1
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Originally Posted by Raybo Marine NY View Post
this is the first I am every hearing of this

There are boat lines that get dropped and bounce from dealer to dealer due to poor handling of warranty or them not wanting to pay. This is why you may see a line go from one dealer to another and should tell you there is likely a manufactures customer service issue that goes along with the purchase of the boat

excelling in customer service is how a dealer gets paid more for warranty and pays less for new inventory. this is the sole reason they are so concerned with those little surveys you get asked. They want you to give 5 stars across the board .
this is true. Since we handle all warranty and product problems, we get a lot of room and first right of refusal on new limited products. We take in other dealers screw ups . Make them right and the company lets us write a reasonable ticket knowing we are cleaning up problems. As Raybo states ratings do mean something.
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