Thread: Suzuki issues
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Old 02-04-2019, 08:00 PM
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Join Date: Dec 2014
Location: Land down under
Posts: 10,504

Originally Posted by GaryCrow View Post
They're implying that the motor was sunk, which it clearly was not or it would not be running. I don't see that any of the circumstances you outlined apply unless he'd opened up the crankcase himself, the crank wasn't exposed to any of the factors they list as denying warranty for corrosion. If it's got corrosion it was put in that way or it's because their seal, which is covered under warranty, leaked and let salt water in. A crankshaft that's been bathed in oil can sit for 50 years and not corrode, plenty of vehicles that have been sitting in barns run after pouring in some fresh gas and a shot of ether.

The dealer took no pictures of the supposed rust and didn't bring it up to the customer when they replaced the seal. Now after their new seal installation fails they suddenly remember there was rust on the crankshaft and they're saying he sunk the motor and that caused it, that's BS. They did an improper installation and it failed, they need to fix it. If it truly was rust on the crankshaft then they should have told him it wasn't repairable the first time, but they didn't.

He's right, he's getting the runaround.
Do you believe that Suzuki or any engine maker would install a crank shaft with corrosion on it?

It is always the engine makers fault isn't it? Everything and anything that can be wrong, for all time, must be the fault of the engine maker.

Suzuki generally errs on the side of the customer when it comes to approving a warranty claim. Or providing good will.

I suspect that we don't have the full story as to the damage, how it occurred, or what the position of Suzuki really is.
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