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Old 11-12-2013, 10:28 AM
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Default Standard Horizon Rebate problem

I purchased a SH GX-2150 that was supposed to have a $50.00 rebate. My wife mailed in all the stuff they required a couple months ago, this morning I got a email that I wasn't going to get the rebate, the reason given was that I hadn't purchased the item. Anyone else have a problem getting your rebate, if so were you able to get it resolved to your satisfaction? Maybe a pic of it mounted on my helm might be the proof they require.
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Old 11-12-2013, 10:31 AM
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If they are questioning whether or not the unit was purchased, why not just scan and send them a copy of the receipt?
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Old 11-12-2013, 10:36 AM
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Honestly, I have given up on all these mail in rebates… I've done them multiple times… Never got the rebate… IMHO, it's a racket!...
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Old 11-12-2013, 10:38 AM
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Quote:
Originally Posted by Kansas Ron View Post
I purchased a SH GX-2150 that was supposed to have a $50.00 rebate. My wife mailed in all the stuff they required a couple months ago, this morning I got a email that I wasn't going to get the rebate, the reason given was that I hadn't purchased the item. Anyone else have a problem getting your rebate, if so were you able to get it resolved to your satisfaction? Maybe a pic of it mounted on my helm might be the proof they require.
I always make copies of all the required paperwork and use certified mail. Sounds like they didn't receive the receipt or a pop usually cut from the box.
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Old 11-12-2013, 01:23 PM
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Originally Posted by vertigo View Post
If they are questioning whether or not the unit was purchased, why not just scan and send them a copy of the receipt?
It was a email that I couldn't respond to from the fulfillment company, I'am going to contact SH and see if I can get get it straightened out, I still have the receipt she sent them a copy, but it's coming up on the deadline & they waited till now to send the email.
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Old 11-12-2013, 01:33 PM
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If there was no return contact info from the fulfillment Co. I would say that you are on the right track with contacting SH and voicing your rebate concerns.
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Old 11-12-2013, 02:05 PM
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Always make copies of everything.

I had issues with the Lowrance rebates when I bought my HDS7 and HDS5X.

On one they "lost" the UPC they required, on the other they "lost" everything.

I was able to get the one rebate by scanning and e-mailing my copy. The other one I was SOL on because I never made copies.

$100 lesson learned......
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Old 11-12-2013, 03:39 PM
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You have to be really careful in reading the requirements of the rebate - miss one item and they will reject it.
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Old 11-12-2013, 04:31 PM
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Kansas Ron,

Please send me the serial number of your GX2150 and I will validate the claim with the rebate fulfillment company.
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Old 11-12-2013, 04:40 PM
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Thanks for the heads up, I just purchased a SH radio yesterday, I'll make sure to make copies before I send it all it. Good luck with the rebate.
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Old 11-12-2013, 05:59 PM
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Quote:
Originally Posted by Standard Horizon View Post
Kansas Ron,

Please send me the serial number of your GX2150 and I will validate the claim with the rebate fulfillment company.
And this,ladies and gentlemen,is why my boat has a Standard Horizon VHF.

Well played...well played.
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Old 11-12-2013, 06:02 PM
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I've always received my SH rebates. Fantastic customer service from this company. If you're entitled to a rebate, they'll make sure you get it.
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Old 11-12-2013, 06:04 PM
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Quote:
Originally Posted by Standard Horizon View Post
Kansas Ron,

Please send me the serial number of your GX2150 and I will validate the claim with the rebate fulfillment company.
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Old 11-12-2013, 06:53 PM
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Jason will take care of it. SH has great customer service.
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Old 11-12-2013, 06:58 PM
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subscribed.

I could not print the receipt required to be sent with the rebate for my HX851
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Old 11-12-2013, 07:12 PM
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these guys have been the best, i wouldnt use nobody else, their support is the best i ever seen
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Old 11-12-2013, 07:18 PM
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Well, well. I sent my SH rebate form in about 3 weeks ago. Guess I know where I'm gonna go if it don't come...
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Old 11-12-2013, 07:19 PM
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Its because you have a Bayliner..... ?
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Old 11-13-2013, 06:05 AM
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Quote:
Originally Posted by First Light View Post
You have to be really careful in reading the requirements of the rebate - miss one item and they will reject it.
That's just the "company line"… You send in the stuff… Copies are not acceptable… They decide whether you're eligible for the rebate… They have the incentive to deny the rebate and they know that you're not going to raise a fuss for 20, 30 or even 50 dollars… Plus, they deliberately made the process non transparent...

That's why I consider it a racket!...
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Old 11-13-2013, 06:45 AM
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Quote:
Originally Posted by Standard Horizon View Post
Kansas Ron,

Please send me the serial number of your GX2150 and I will validate the claim with the rebate fulfillment company.
I have 3 SH radios..always enjoy using them.... and I know now for sure I made a great purchase!!!!
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