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Old 10-31-2009, 05:58 PM
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Default C120 dsm connection lost, no data source, then...
Been having problems with c120 and dsm 300 since I got it two years ago with DSM connection lost and no data source.

Brand new agm batt

update: see pictures below
Last edited by SoFlo Shark Hunter; 11-03-2009 at 08:25 AM.
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Old 10-31-2009, 06:21 PM
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Is the battery is for electronics only? No engine is connected to this battery? Is every wire >= the correct gauge? Is every terminal connection tight?
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Old 10-31-2009, 06:23 PM
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bad solder joint in the dsm - take the box in - we will repair it for you and process warranty
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Old 10-31-2009, 06:32 PM
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Originally Posted by cowdogs View Post
Is the battery is for electronics only? No engine is connected to this battery? Is every wire >= the correct gauge? Is every terminal connection tight?
House battery yes: it's got to be bad dsm or update I'm going to call rm on Monday and maybe take glen e up on bringing it in and checking it out.

How ling is warranty on these dsm,c120?
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Old 11-03-2009, 08:14 AM
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update: DSM connection lost pops up about 30 times.

here's the ritual. turn unit on, i get this.


then this.



then



then


repeat

dsm blinks red the whole time



Glen: for the repair of the solder joint, can you fix this while I wait or drop off and pick up?
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Old 11-03-2009, 08:25 AM
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I had the same problem. Mine was voltage and bad connection, and always happened after going over rough water. Since my refit, I have had no issues.
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Old 11-03-2009, 09:34 AM
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Since my refit, I have had no issues.
how was it resolved? refit what?
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Old 11-03-2009, 10:25 AM
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Originally Posted by SoFlo Shark Hunter View Post
update: DSM connection lost pops up about 30 times.

here's the ritual. turn unit on, i get this.


then this.



then



then


repeat

dsm blinks red the whole time



Glen: for the repair of the solder joint, can you fix this while I wait or drop off and pick up?
no - 2 day repair - takes 90 min labor cost at 120 hr ---we're jammed right now...
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Old 11-03-2009, 03:05 PM
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Glen E:
bad solder joint in the dsm - take the box in - we will repair it for you and process warranty

Glen E: no - 2 day repair - takes 90 min labor cost at 120 hr ---we're jammed right now...


so is it or isn't it covered under warranty?
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Old 11-03-2009, 03:15 PM
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it is covered under 2 years old ...
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Old 11-03-2009, 06:45 PM
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SoFlo
Call Raymarine at 800 539-5539. They will most likely take care of the problem since it has been a known situation. You will have to send the box to them but I believe that there will be no charge. It is worth a try before it costs you money.
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Old 11-04-2009, 12:10 PM
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sent dsm into RM.
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Old 11-06-2009, 08:03 AM
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Had a similar issue on a brand new unit. (July 2009). The unit was replaced and my dealer where I bought the boat and electronics from indicated that there was a new software release from Raymarine coming out. You may want to look at Raymarine Technical Update TU 394 issues in Sept. 2009 to see if it is appropriate for your unit.
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Old 11-16-2009, 12:09 PM
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just called raymarine to check status: 29 mins of holding untill cell phone died. they have had the DSM for 7 days already...
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Old 11-16-2009, 05:04 PM
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just called raymarine to check status: 29 mins of holding untill cell phone died. they have had the DSM for 7 days already...
I'm about two weeks ahead of you and was initially told 3-4 weeks before they could look at mine. Me thinks they have more than just yours and mine.
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Old 11-17-2009, 10:53 PM
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I traded emails with a guy in support, my first mistake. he got very indignant when I suggested there was a well documented problem in DSM 's that might be causing mine to lose signal and then show 23 feet depth in 120 foot of water. I gave up and bought another hoping it would not have the same problem. What to do when the boat has all Raymarine gear and is out of warranty.

Has anyone had their DSM repaired by Raymarine for free when it is out of warranty under this bad solder problem?
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Old 11-18-2009, 06:15 AM
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Quote:
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just called raymarine to check status: 29 mins of holding untill cell phone died. they have had the DSM for 7 days already...
Per the repair dept they have a 3-4 week wait time. I sent my E120 in a week ago. The direct number for the repair dept is 603-881-5200 ext. 2118. I was on hold for less that 2 minutes. Have your serial number ready. They will give you a repair number for future inquiries.
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Old 11-18-2009, 07:09 AM
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Quote:
Originally Posted by SoFlo Shark Hunter View Post
just called raymarine to check status: 29 mins of holding untill cell phone died. they have had the DSM for 7 days already...

It took me 3 weeks to get mine back from Raymarine, but they did not charge me anything, and it has worked FLAWLESSLY since. The telephone support is a long wait, I think because it is a one person show.
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