GARMIN RIP OFF

[mjkkemper]

TIMBERTOY - 1/18/2008 6:23 PM

Dear boaters,
I contacted Garmin support for the second time. After explaining the problem with the Auto guidance the attendant was fully aware of past problems. he also said that Garmin had corrected this problem and that by DOWNLOADING the lattest free update onling that my issues would be corrected.
Wayne

So the answer was there all along you just have to keep your software up to date. This is a fare cry from a rip off. But cry you must with your cap locks and obnoxious tone. It amazing how thing can be so easy.

[TIMBERTOY]

As stated The Jury Is still out if it works. Yet it still would be a ripoff if I had to pay for a update that should have worked from the start. In respect to being obnoxious please get a life. It seems that garmin has there wires crossed in customer service. Was told different solutions from different people. With 40 responces to my post it seems that people do have an interest in respect to garmin service.

[rwidman]

TIMBERTOY - 1/19/2008 7:04 PM

As stated The Jury Is still out if it works. Yet it still would be a ripoff if I had to pay for a update that should have worked from the start. In respect to being obnoxious please get a life. It seems that garmin has there wires crossed in customer service. Was told different solutions from different people. With 40 responces to my post it seems that people do have an interest in respect to garmin service.

OK, what's your definition of "ripoff" ?

[bluewaterpirate]

Another whine & cheese party.

[Curmudgeon]

Garmin makes updating software pretty much a no-brainer. Subscribe to their email notification for the units you own and get immediate notification of pending revisions ...

[smanni]

TIMBERTOY - 1/18/2008 7:23 PM

Dear boaters,
I contacted Garmin support for the second time. After explaining the problem with the Auto guidance the attendant was fully aware of past problems. he also said that Garmin had corrected this problem and that by DOWNLOADING the lattest free update onling that my issues would be corrected. I hope he is correct yet the past support person I spoke to said that the $106.00 fee was needed because the "vision card" had to be swapped that controlled the auto guidance. so here I sit with winter upon us to find out if it will work. The jury is still out if it will work ? To all the bashers out there that tore me a new a--hole for posting this concern I respectfully ask to them would you like to be a more informed boater before you spend you dollars. Over all I thinK Garmin has a superior product yet if there customer relations "RIPPES YOU OFF" this is the place to inform other potental buyers.
Sincerely,
Wayne

ARE YOU KIDDING -" posting this concern" - you didnt post a concern - you called Garmin a rip off when all along it was a simple poor communication problem between you and the tech on the phone - for all we know, you misheard him - overreacted 0 jumed on thehulltruth and made your first post - which was a negative one. WOW - now we're bashers......unreal.

Next time - do what most people do when dealing with a conceived manuf defect.

Talk to someone there - if you dont get what you honestly feel you deserve - ask to speak with a manager or someone else. This will at least confirm the info you have been given - or get you to someone with more juice to help you.

Then decide how to procede. In this case - I have to think a lot of your hassles would have been avoided if you handled it this way.


Then log onto thehulltruth and make your first post an introduction - not a bash!

[TIMBERTOY]

sorry If garmin claims to manufacture a product and it does not work and they want to charge to fix under warrantee thats a rip off. As stated in my posts was the result of calling a second time to some other person. At this point I am not sure the information is correct. The next time you BASHERS get ripped off by some other manufacturer you deserve all you get if you sit still and dont complain. This site is for the education of all boaters to be informed of all the good and bad manufacturers out there. This issue was not the result of purchasing and complaining this issue has been going on with Garmin for 10 months.

[rwidman]

TIMBERTOY - 1/20/2008 9:03 AM

........ This site is for the education of all boaters to be informed of all the good and bad manufacturers out there. ...........

No, it is not! Read my other response to this statement.

[markb8608]

Hello
I just bought a 99'grady with 99 Garmin GPS. Garmin still has updates for the unit, which is almost 10 years old] on their website. I am impressed

[bluewaterpirate]

If youdo a search of this site you wouldfind quite a few posts in regards to the early bug in the G2 Vision Charts (May & June of 07). I have found Garmin to be up front and fair when it comes to items to in warranty and out of warranty. Common sense is the rule when using the Auto Guidance functionalityespecially in areas that are dynamic (fluid). Just keep that in mind.

Here's a video that displays the Auto Guidance (Guide to Functionality) after all the updates.

http://bluewaterpirate.phanfare.com/...ageID=36189489

[tron_1]

TIMBERTOY - 1/20/2008 6:03 AM

sorry If garmin claims to manufacture a product and it does not work and they want to charge to fix under warrantee thats a rip off. As stated in my posts was the result of calling a second time to some other person. At this point I am not sure the information is correct. The next time you BASHERS get ripped off by some other manufacturer you deserve all you get if you sit still and dont complain. This site is for the education of all boaters to be informed of all the good and bad manufacturers out there. This issue was not the result of purchasing and complaining this issue has been going on with Garmin for 10 months.

He is the type of person that is never happy, no matter what is done to make it right.



Tron_1

[Dave M]

gsniffen......


[img]../images/spacer.gif[/img]

Now take a deep breath and exhale slowly! That's it. Now get up and walk slowly to the fridge, open the door, reach in and get a cool one, pop the top and enjoy.



You are one funny dude