 E120 to Flo-scan, Flo-scan, a company like Bennett?
I bought my boat almost a year ago and had to do some upgrading. We added an E120 and also installed a pair of digital Flo-scan's for our Yanmars. Would never have another boat without a fuel meter, I think it is one of the most important gauges on the boat. I installed everything myself and the floscan's were very easy to install and get calibrated.
I wanted to feed NEMA speed data to the floscan so that I could compute a running mpg. Sounded real simple, two wires from the E120, two wires from the floscan. I connected per the instructions and nothing happened. Wouldn't work. Error said no NEMA output to the floscan. After trying every concievable possibility, I thought it was a bad gauge. I asked both Ray and Floscan at the boat show what to do and went back and tried it again. Still nothing. Started a thread here and got a few ideas but nothing worked. I "verified" that the E120 was sending NEMA by going through the menu to see the actual sentences being sent with Raymarine tech service on the line, yep, they were there.
Floscan was convinced it was not their gauge but offered to send me a duplicate gauge just to make sure. No credit card #, just here you go, try it out and send us one of them back. Hooked up the new gauge and still no NEMA, same error. This pretty much eliminated the gauge as the problem. Started looking hard again at the E120 and to make a long story longer, could not come up with the problem. Finally got a Raymarine service tech, not a dealer tech, out to the boat to trouble shoot the problem. In less than 5 minutes, he verified that indeed, even though the E120 said it was outputting, it was not. Problem found. I sent the display back to Ray, they fixed it and 4 days later had it back on the boat. Drum roll as I hooked up the two wires, it finally worked!
Bottom line, I have only had customer service in the boating business like Flo-scan gave me with one other company, Bennett Tabs. That is pretty good company. They could not have been more accomadating and nicer people to deal with. Of course, I recommend them but just wanted to give them the recognition they deserved.
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