Since the switch over form the old server the only access issues have been browser related per the user. In almost all cases problems were with a users browser cache or "cookie" setting.
Below are some suggestions you can use to correct any errors you may have accessing or "logging in" with the forum.
Please attempt ALL of the following:
- Visit this link: http://www.thehulltruth.com/delete-cookies.asp
Doing this will delete current "cookie settings" for the site.
- IE USERS: At the top of your web browser select "Tools" then "Internet Options" then click the "Delete Cookies" button.
- Clear your web browser "cache" settings (if applicable). Also delete temporary internet files. Then reopen your web browser.
- You may need to have you password emailed to you to confirm your user information.
Please do so here: http://www.thehulltruth.com/forgot-password.asp
If your password cannot be sent then you may have more than one email address listed with THT. In this case you will have to email me the username you use when visiting the forum and all others will have to be altered by removing the email address associated with it.
IF ANY OF THESE SUGGESTIONS DO NOT WORK THEN PLEASE ATTEMPT THE FOLLOWING:
Problems that still occur are most likely caused by the Web Browser drawing pages from either a local disk cache or a cache at the ISP or Firewall level, or with your Security Settings in your browser. Windows XP users could also be experiencing trouble with the default "Personal Firewall" sofware. Other such similar "Personal Firewall" software (Zone Alarm Pro for example) could cause similar problems.
Resolution (look for your browser for specific instructions):
Internet Explorer through Version 5 Series:
- Select Tools -> Internet Options -> Temporary Internet Files section
- Click "Delete Files"
- Click "OK"
Internet Explorer Version 6 Series
- Tools -> Internet Options Privacy Tab
- Ensure settings are the following: -> "Medium"
- If not - please use the "Restore Defaults" button and try logging in again.
If you are unable to move the Settings down to a level where cookies are allowed please contact your System Administrator for clarifications on local cookie policy within your organization.
Netscape:
- Select Edit -> Preferences -> Click the '+' next to "Advanced"
Select "Cache"
- Menu on the right says "Document in cache is compared to Document on network:"
- "Once Per session"
- "Every time"
- "Never"
- Choose "Once Per Session"
- Click "OK"
- Close down all your Netscape browsers and load a new browser to start a new, clean session and try logging in again.
Windows XP or Win2k users with "Norton Personal Firewall" software, or similar (adding a trusted site):
- Open NIS.
- Click Options.
- Click Internet Security (or Personal Firewall).
- Click Advanced Options.
- Click the Web tab.
- Click Add Site. A new site/domain box appears.
- Enter the url of the site that you want to receive the referrer information and click OK. That site name appears in the left frame of the Advanced Options window.
- Click the name of the new site.
- Click the Privacy tab.
- Check the "Use these rules for..." box.
- Change the Referrer from "Block" to "Allow."
- Click Apply, and then click OK.
- Click OK to close the Options window.
If you wish to disable all filtering: Click on custom settings and make sure enable privacy is checked. Then click on the Custom Level tab. Under Confidential settings select medium. Under Cookie Blocking select None:Allow Cookies. Do not place a check mark next to Enable Browser Privacy. Place a check mark next to Enable Secure Connections (https). Click OK and you're all set.
Additional Information:
- Check your local computer's clock settings. If it is inaccurate, please reset it to your current local time, clear out your browser cache, clear out any cookies set by the site, and try again.
- If you are using a cable modem, please contact your cable modem provider to discuss the page cache that they may be running on the system. Be prepared to use an alternate provider (dial up) as a test of the page cache if they are indeed running one. Many hosts with cache systems claim that they are 'transparent' when that is not the case.
- Also know that many large ISPs around the country will run cache servers that only clear out at scheduled intervals. This can affect performance regionally and make content fail to show up correctly for your users in these areas where the cache has not cleared for a while.
IF ALL ELSE FAILS YOU MAY SIMPLY JUST NEED TO UPGRADE TO THE CURRENT VERSION OF YOUR WEB BROWSER!
Please try all the suggestions above.
Wiley
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