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Old 01-14-2014, 11:22 AM
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Default Paradise Grilling Systems?

Has anyone bought an outdoor kitchen with these guys: http://www.paradise2u.com/ Paradise Outdoor Kitchens?

Looking for feedback on their products. Seems like a good deal, but would like to hear some real world experiences if they are out there.
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Old 01-14-2014, 11:49 AM
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you should check out wilmington grills. they are 100% stainless and made by hand in NC. Cast stainless burners. Bad to the bone. My family has had one for almost 20 years and the only thing that went out was the igniter (this year) and it was 50 bucks to replace.

http://www.wilmingtongrill.com/island.htm
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Old 01-23-2014, 09:55 AM
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Originally Posted by Snapper Slapper View Post
Has anyone bought an outdoor kitchen with these guys: http://www.paradise2u.com/ Paradise Outdoor Kitchens?

Looking for feedback on their products. Seems like a good deal, but would like to hear some real world experiences if they are out there.
I ran into them at an RV show last weekend. Their products look very well made and their prices are good. I went ahead and put a deposit on the Tropicana model, but the opposite configuration of the one on their website. I also upgraded the grill and added shelves next to the refrigerator. I'll let you know how it goes. So far they've been helpful and great to work with. I cant wait to get it!
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Old 01-23-2014, 10:45 AM
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Fire Magic for the grill and burner
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Old 01-23-2014, 03:22 PM
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Fire Magic for the grill and burner
^^ My dream. Best grill I have ever cooked on!
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Old 02-04-2014, 12:43 PM
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I replied to your PM and also to horneth145. I would run away from this company. they do not stand behind there product. The lifetime warranty is a lie. I had that grill for 3+ years and I have NEVER had it working correctly and it is now a fire hazard after they messed up the repair. The customer service department will tell you anything to get you off the phone and will never follow through. I filed a complaint with the BBB and they didnt bother to even reply to them . Think the plan is to prey on the spur of the moment shopper and rope them in at the boat show / home shows. People who don't have the ability to research it.


Ask them how they handle a warranty issue with the burner. That is how you will know. They will tell you that they work with the vendor, but that is not true. customer support will never work with you and the company that "Makes the grill" is simply a re-badge of some other company. There is no support network to stand behind.
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Old 02-04-2014, 01:41 PM
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All they are doing is packaging together stuff you can buy yourself.
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Old 02-05-2014, 05:06 AM
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They make the counter and the top. The grill itself is from another company.

Now for the good news. I removed the fridge that came with it and dropped in a kegarator. I ran the hose out through the umbrella hole and have a tap on the top of it. Very cool set up.

http://www.micromatic.com/keg-refrig...id-KC2000.html
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Old 02-05-2014, 05:29 AM
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Originally Posted by cJAY View Post
They make the counter and the top. The grill itself is from another company.

Now for the good news. I removed the fridge that came with it and dropped in a kegarator. I ran the hose out through the umbrella hole and have a tap on the top of it. Very cool set up.

http://www.micromatic.com/keg-refrig...id-KC2000.html
I was just curious on how long the beer was last in the kegerator? I was told once opened it had to be drank in a couple of days.
Kalamzoo outdoors has some good looking bbq's and set ups.
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Old 02-05-2014, 05:36 AM
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I was just curious on how long the beer was last in the kegerator? I was told once opened it had to be drank in a couple of days.
Kalamzoo outdoors has some good looking bbq's and set ups.
No, weeks to a few months easily. I converted an old refrig with a kit from Micromatic. Very easy to do. Hardest part is lifting a qtr into it. You should clean everything fairly often though, I do mine every 3 weeks or so. In my experience the key to any "kegerator" is the ability to keep the beer very cold. If not you'll get a lot of foam. That's usually where the cheaper Danby type units have trouble.

sorry to derail...back to grill talk...
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Old 02-15-2014, 02:09 PM
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Angry Pardise Grilling Systems

Used to operate as Paradise Outdoor Living. Will likely reopen eventually under another name. Lifetime warranties are meaningless when all you have to do is close shop and then open a new business.

Sell exclusively at shows. Despite their spiel, they don't sell to distributors or retailers.

No UL cert on wiring. - as for the grill warranty, check with the grill mfg. -do not take their salesmans' word for it. As a matter of fact you should be very skeptical of anything they tell you.

Despite what they tell you, there is no truckload of islands that they claim to be stuck with. Unless you're buying a show floor model, they don't even make your kitchen until you order it. That's how you can have your choice of finishes and options.

Check with your state laws - in Florida you have a 3 day right to change your mind if you purchase something at a show. Paradise does not disclose this despite the law's requirement that it be in writing on the agreement.

You can also google "Fantasy Islands LLc" in California. Owned by the same guy that owns Paradise (Ray Baskett). Lot's of customers looking for their deposit money.

How do I know? I tried working for Paradise Outdoor Living last year, but couldn't lie like I was told. Quit after 3 shows.

Beware!
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Old 03-10-2014, 10:42 AM
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Default Paradise Grilling Systems

I purchased one of their outdoor kitchens from a Magazine ad called the Home Mag here in Tampa. Turns out it was through a Tampa Dealer called EJ Miller. I Did call Paradise Outdoor Living to verify my warranty. They warranty the outdoor kitchen frame itself, and the grill manufacturer Summerset Grills in California offers the grill warranty. I did have to fill out the registration form that came with the grill and mail it in. The grill is the TRL model. I like it so far but haven't tried the rotisserie or in infared burner yet. Grill lights are cool.

last month I received a notice from Paradise grilling systems stating that Paradise outdoor living llc had merged into Paradise grilling systems, Inc. For peace of mind I went to the state website to follow up and I did verify the merger to be accurate. I'm very happy with my grill but wish I had purchased directly from them vs the middle man.

I do like Firemagic grills as well but they were kind of pricey
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Old 03-10-2014, 12:33 PM
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I purchased one of their outdoor kitchens from a Magazine ad called the Home Mag here in Tampa. Turns out it was through a Tampa Dealer called EJ Miller. I Did call Paradise Outdoor Living to verify my warranty. They warranty the outdoor kitchen frame itself, and the grill manufacturer Summerset Grills in California offers the grill warranty. I did have to fill out the registration form that came with the grill and mail it in. The grill is the TRL model. I like it so far but haven't tried the rotisserie or in infared burner yet. Grill lights are cool.

last month I received a notice from Paradise grilling systems stating that Paradise outdoor living llc had merged into Paradise grilling systems, Inc. For peace of mind I went to the state website to follow up and I did verify the merger to be accurate. I'm very happy with my grill but wish I had purchased directly from them vs the middle man.

I do like Firemagic grills as well but they were kind of pricey
We bought the Tropicana model at last year's Palm Beach Boat show. Here are a couple of "minor" issues with the unit and service. It was a boat show "special" and my wife really fell for it.

It took longer for the delivery to occur than originally planned (about 2 months total time instead of 4-5 weeks). I was concerned that maybe it was not going to happen and was considering trying to cancel the order as I paid with credit card, never did this. Yes, naturally with anything outdoors the metal interior frame is subject to rusting, the inside of the kitchen shows the frame which had begun to rust in the fall just a few months after delivery. I did try and remove the rust and spray the worse areas with silver paint as of course the warranty does not cover rusting or corrosion. Also, be sure to seal the grout, I did not initially do this and the grout began to seep a bit when it rained. I did receive a repair kit for the exterior which came with a decent color match but what I what I really needed was paint to mask the now lightly black vertical grout stains. Thankfully took a sample to Home Depot and they nearly matched it which I used to cover up the slightly black stains. This was in the fall and it weathered in quite well to match the unit. Overall, pretty happy with the unit, we also upgraded to the better grill. I must say the rotisserie is killer, sometimes takes a few minutes to light the infrared but not too difficult. We did a 12.5 lb turkey at Thanksgiving which was awesome and a few chickens and pork loin since then, I think probably some of the best poultry we have ever cooked is on this rotisserie. The lights are also very cool, we do spend more time outside by our pool grilling and also just enjoying some wine and listening to music as it does come with radio/CD player. Given the bad press listed here I am a fairly happy customer, I realize this unit is not perfect and has its limitations.
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Old 03-10-2014, 12:46 PM
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Looks like just a counter wrapped around a decent grill... Something pretty easy to DIY...
I have a DCS grill, it's 18 years old, replaced the cast burners and porcelain grates once about 10 years ago.... Was in my garage minding it's own business when Sandy came along and put it under 46" of saltwater... I decided to save it, spent about $1200 and replaced everything in it. Gas manifold, burners, valves, 3/8" stainless grate, igniters, even did the knobs and bezels... A little Bar Keepers Friend and it's just like new. Same as this one but with a little different style cover and two side burners
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Old 03-11-2014, 10:13 AM
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Default Paradise Grilling Systems/ Summerset

We also purchased the Summerset TRL Grill from Paradise but just the grill and appliances. My husband just wanted to refurbish a built in kitchen that came with the house. We live in Jacksonville so just paid the freight to have it shipped to me. The original grill was a Bull and we liked it. The TRL has a few more options. I do agree the lights are nice and the wood chip smoker is great for fish. We never tried the sear burner.
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Old 03-13-2014, 10:39 AM
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Well after many many years, looks like they (paradise grill) are offering to step up and fix the original mistake. I will reserve comment till I see what they actually do compared to what they are saying, but as of right now, It looks promising. I will let everyone know how this resolves, after four year.
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Old 04-14-2014, 08:06 AM
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I have an update!! I was contacted by a representative of the company. They came to my house and picked up my entire system. They took it back to their shop and two weeks later delivered a brand new grill. The had to modify my existing counter / cabinet as the new grill is larger than the one that I had before. the work looks professional and perfect. It took some time, but I feel that they stood solidly behind their product. I know allot of companies blame past employees, but I feel strongly that the current customer support structure that is in place actually cares about happy customers, a quality product, and a strong company image.

I have made a full 180 and would consider doing business with them again. I love a happy ending!!
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Old 04-14-2014, 06:33 PM
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Quote:
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I was just curious on how long the beer was last in the kegerator? I was told once opened it had to be drank in a couple of days.
Kalamzoo outdoors has some good looking bbq's and set ups.
That is true if you are using a hand pump ( probably about 24 hours max), which just puts air in the keg for pressure. As long as you run CO2 (most use this unless you want Guinness, which requires a 2-gas system) it will last easy 4-6 weeks. I keep a half keg in my kegerator and that is my typical time to empty, depending on parties, friends and such. By the way' Micromatic has a facility about 5 minutes away from me! Great company
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Old 04-15-2014, 05:37 AM
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I have an update!! I was contacted by a representative of the company. They came to my house and picked up my entire system. They took it back to their shop and two weeks later delivered a brand new grill. The had to modify my existing counter / cabinet as the new grill is larger than the one that I had before. the work looks professional and perfect. It took some time, but I feel that they stood solidly behind their product. I know allot of companies blame past employees, but I feel strongly that the current customer support structure that is in place actually cares about happy customers, a quality product, and a strong company image.

I have made a full 180 and would consider doing business with them again. I love a happy ending!!
Going by the date on your other thread, it took them two years to resolve your issue?
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Old 05-06-2014, 05:31 AM
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Yes sir. it took two years and a major change of management, but they made things right. Two years is better than never
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