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Random Quote: I've upped my standards...............so up yours
I have posted this in another section but I want get as much visibility as possible to try and get help and let people know how Suzuki treats their customers!!!
I have a 250hp Suzuki that blew the power head back on July 19th. Brought it in to the dealer, where we bought it and had all of the service done, to have it repaired. They sat on the boat for three weeks doing nothing other then a diagnostic and compression test. I would call every couple days to check on their progress and after three weeks they said that they did not have time to get to it and to take it to another Suzuki dealer up the road about 1/2 a mile. Ok, done. They worked on it up until two Fridays (9-25-09) ago at which point they had it fully assembled and took it for a test drive. (Their side of the story) They ran it for about 10mins at which point it rev'ed very high and blow two valves into the top the pistons and bent a cylinder. Now starts the issue (other then that taking 2 1/2 months to get to that point!), Suzuki is telling us that it is the distributer's fault that the motor blew and they did their duty in sending first set of parts to do the repair. they are now telling us that they have no more responsibility to us. Final Decision. We have tried to work our way to someone who has a brain and can make a decision or at least talk about our options at this point and they will not even let us talk to the customer service person's (guy who answers the phone and reads the response out of the book) boss. The distributer refuses to take the blame (understandable they have never had any dealings with me before and if they go with what Suzuki has claimed will be out around $7,000 in parts and 20hrs of labor already...) Their next step is to have the area service guy's boss come look at the motor and the soonest that can happen is going to be 2 weeks from now. I want my boat back and at this point am not sure I should trust a rebuilt motor to take me out 50-60 mile and get me back safely!! Does anyone out there know how to get in touch with anyone at Suzuki with a brain that I can talk to about this? They keep them selves to insulated from the customer we can't get past the $10/hrs people who answer the phones!! The Warranty states that the work is to been completed in a reasonable amount of time Which may be a little more at peek boating time of the year. Can someone tell me a reasonable time to get this work done? Is 3 months+ reasonable am I just crazy to think that this is ridiculous? Help Please!!! Thanks to anyone who is able to give some help or advices!!
__________________ Sea Fox 236 CC Pro Series
250 Suzuki
In Lake Lanier
Sea Vee 340I
twin Yanmar 440hp
in Orange Beach, Al (GOM)
Wow, what a mess! If they replaced the powerhead with a new unit, and it blew on a test run, it would seem that the faulty new powerhead would be covered on the parts warranty. I had very good dealings with suzuki warranty. Are you saying that the Suzuki rep is saying, that this is a Dealer issue?
__________________ "a doughnut is only one step above a rent rod"
I think Suzuki's are great motors but their warranty department SUCKS!
Years ago I (twice) had minor mechanical issues. Up/down trim cylinder selonoid one time and can't remember what the other was. Long story short, I presented the warranty card to have the work covered. Suzuki refused to cover it and wanted me to provide the original warranty sheet that was filled out at the dealer when I bought the motor. I explained to them I didn't have the sheet, just the cards (they sent me two) they mailed me when the sheet was sent in at purchase. They insisted I send them a copy of the original contract. I called someone who previously worked at the now out-of-business dealer and they advised good luck on locating the original warranty paperwork. Anyway, I said f_ _ _ k it and ate the cost on both instances. But I always tell, and I've told alot, fellow waterman that Suzuki warranties SUCK!!
Engine is a 2008 still under original factory warranty. Both dealers it has been to are Suzuki Certified Warranty service centers. The Dealer is getting the same answer from Suzuki that we are. The Suzuki area Service tech's boss is going to be coming to look at the boat in 2 weeks. I don't know the closest Suzuki factory, I am just north of Atlanta, Ga... I think that answer most of the questions that I saw.
__________________ Sea Fox 236 CC Pro Series
250 Suzuki
In Lake Lanier
Sea Vee 340I
twin Yanmar 440hp
in Orange Beach, Al (GOM)
While it is of course nice to have a warranty, there are situations such as this that they are hardly worth the paper they were printed on. If the party doing the warranty flat out refuses to fix it, there ain't a whole lot that can be done short of hiring a lawyer and suing. Good luck in getting this resolved.
- They worked on it up until two Fridays (9-25-09) ago at which point they had it fully assembled and took it for a test drive.
- They ran it for about 10mins at which point it rev'ed very high and blow two valves into the top the pistons and bent a cylinder.
- Suzuki is telling us that it is the distributer's fault that the motor blew and they did their duty in sending first set of parts to do the repair.
From what you wrote, unless I misunderstood something, I have to agree with Suzuki. The problem here was cause by the dealer servicing your motor, they were operating the motor at the time it was damaged, UNLESS that dealer can show the runaway rev'd up engine was the result of defect parts. I doubt they can.
Your issue is with the dealer doing the service work, not Suzuki -- unless I misunderstood something with your story.
The way I figure it is I have the contract (warranty) with Suzuki to get my motor running, not the dealer. The dealer is doing the work for Suzuki, not me. The dealer are responsible to Suzuki to get the motor running. Suzuki is responsible to me too get my motor running!!
__________________ Sea Fox 236 CC Pro Series
250 Suzuki
In Lake Lanier
Sea Vee 340I
twin Yanmar 440hp
in Orange Beach, Al (GOM)
Just ruled out Suzuki from my list. No matter who is actually at fault here, Suzuki is at fault for having a shitty dealer / service network. They also should be putting pressure on the repair shop if it is truly their fault. There is a whole bunch of stuff Suzuki could do here, but they apparently don't feel any obligation to their customer. Screw them. I won't be buying any of their stuff.
From what you wrote, unless I misunderstood something, I have to agree with Suzuki. The problem here was cause by the dealer servicing your motor, they were operating the motor at the time it was damaged, UNLESS that dealer can show the runaway rev'd up engine was the result of defect parts. I doubt they can.
Your issue is with the dealer doing the service work, not Suzuki -- unless I misunderstood something with your story.
ever hear of a rev limiter?it was junk to begin with
I alsojust blew my 250 Suzuki on my new everglades 243. It had 20.6 hours on the motor. Suzuki says no parts avalible until jan. 2010 maybe. There coustomer service got me know where. I feel for you, Im gonna cry from now until sometime in Jan 2010
I alsojust blew my 250 Suzuki on my new everglades 243. It had 20.6 hours on the motor. Suzuki says no parts avalible until jan. 2010 maybe. There coustomer service got me know where. I feel for you, Im gonna cry from now until sometime in Jan 2010
One month ago you posted that you "take 3's all day @40mph" in your everglades 243.
How many days did you do that if you followed the standard 10 hour breakin procedure and your motor blew at 20.6 hours?
Suzuki warranty problems help!!! 
