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Old 02-07-2017, 05:49 PM   #1
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Default Growing Pains

Crevalle seems to have literally that....growing pains.

I have a 2015 that needed warranty work for several issues.

Just shy of 10 weeks (66 days) later its finally back at the dealer where I dropped it off.

Gelcoat void, rusting at stainless hardware mounting points, livewell that dropped/fell out, gunwales with spider cracks at the corners due to too much flex, to name a few.

Gelcoat fixed.
Gunwales fixed.
Hardware mounting points rust bleeding issue I was told to GFM, essentially. Even though their Gemlux affiliate indicates its a mounting (sealing/gasket) issue, and not the stainless. This explains why some are rusting and some are not.

Livewells re-adhesed back in (~methyl-methacrylate), and supported with sprayfoam underneath [now they are glassing these tubs in like other companies]. So they are in place, but I guess it was too much to ask to re-caulk for water seal? I can see daylight in my bilge from through the seam of the livewell, "but its in place". As you would imaging bait scales, that floating "bait foam" and any other undesirables will fall into the bilge and let it quickly smell like crap (even worse than bilge normally does).

So yes, I will spend the $4 and the 15 minutes to re-caulk the livewells, but WTF was going on for 10 weeks at the factory?? not enough time for details?
Not enough time to clean up after the repairs?

Communication left a lot to be desired.
If you know you are understaffed, then communicate this and have people make a choice of where to have things fixed.

My advice is if you are interested in a Crevalle, keep your eyes and ears open, and wait another 3-5 yrs for the remaining kinks and growing pains to work themselves out.

P.S. Same afternoon as getting the boat back from dealer, I am driving the trailer back for them to ship back to factory for other repairs/adjustments that were not initially done!
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Old 02-11-2017, 08:22 AM   #2
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subscribed..
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Old 02-13-2017, 06:20 PM   #3
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I have a 2016 26 and have not had any issues at all.
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Old 02-13-2017, 07:23 PM   #4
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Watch the Youtube video in the crevalle factory, and you can see Nick Engels is smart, experienced, and most importantly cares.

However, this repair I waited 10 weeks for screams neither [high] quality, nor attention to detail.......

Livewell (blue) fell out from deck, and was repaired/re-adhesed back into place. The final picture is the other livewell.
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Old 02-23-2017, 08:37 PM   #5
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9 Plus weeks @ the factory for repair is ridiculous. Did the dealer or Crevalle not get the boat back to the factory in a timely manner? They weren't building you a new boat so why the delay. Your boat should have been repaired to its original condition and you should not be caulking their attempt to fix the live wells. Unfortunately the spider cracks are likely not covered by their warranty.

These are advertised as mid to upper tier bay boats. When you pay 80-125K it is not unreasonable to expect decent customer service in return. Crevalle usually posts on the what boat to buy threads so maybe they will reach out to you.

If you post this in the main boating forum it definitely will get more looks.

Crevalle claims to build "Family friendly boats focused on reliability, durability, and excellence in design."

Good Luck

Last edited by lcclark9; 02-25-2017 at 09:09 AM.
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Old 02-24-2017, 11:54 AM   #6
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No dog in this matter other than the repair on the livewell. It happened to my boat as well and they tried the same crap. Bring it in and we will super glue it back into place. I don't think so. The only way that this can be repaired properly is glassing it from the inside of the well to the bottom of the cap. A true PIA but it will be better than new. Mine was repaired this way and you can jump up and down inside well and it does not budge. The other benefit from doing it this way is no water intrusion into bilge from wells, they are sealed from the inside.
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Old 02-24-2017, 07:17 PM   #7
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Shocking
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Old 02-25-2017, 04:17 AM   #8
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A little surprised that this compliant was posted on CB's own board with no response from CB?
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Old 02-27-2017, 09:46 AM   #9
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Quote:
Originally Posted by balengar View Post
Crevalle seems to have literally that....growing pains.

I have a 2015 that needed warranty work for several issues.

Just shy of 10 weeks (66 days) later its finally back at the dealer where I dropped it off.

Gelcoat void, rusting at stainless hardware mounting points, livewell that dropped/fell out, gunwales with spider cracks at the corners due to too much flex, to name a few.

Gelcoat fixed.
Gunwales fixed.
Hardware mounting points rust bleeding issue I was told to GFM, essentially. Even though their Gemlux affiliate indicates its a mounting (sealing/gasket) issue, and not the stainless. This explains why some are rusting and some are not.

Livewells re-adhesed back in (~methyl-methacrylate), and supported with sprayfoam underneath [now they are glassing these tubs in like other companies]. So they are in place, but I guess it was too much to ask to re-caulk for water seal? I can see daylight in my bilge from through the seam of the livewell, "but its in place". As you would imaging bait scales, that floating "bait foam" and any other undesirables will fall into the bilge and let it quickly smell like crap (even worse than bilge normally does).

So yes, I will spend the $4 and the 15 minutes to re-caulk the livewells, but WTF was going on for 10 weeks at the factory?? not enough time for details?
Not enough time to clean up after the repairs?

Communication left a lot to be desired.
If you know you are understaffed, then communicate this and have people make a choice of where to have things fixed.

My advice is if you are interested in a Crevalle, keep your eyes and ears open, and wait another 3-5 yrs for the remaining kinks and growing pains to work themselves out.

P.S. Same afternoon as getting the boat back from dealer, I am driving the trailer back for them to ship back to factory for other repairs/adjustments that were not initially done!
First off we would like to apologize for the issues experienced with your Crevalle. As a growing company we strive to provide a high quality product with customer service to match. We obviously fell short in this instance.

"Growing Pains" is a fair statement but cannot be used as an excuse. The circumstances surrounding the timeline for repairs on your boat has been addressed and used as an opportunity for improvement for us and our dealer network. We are currently making additional investments in our people with specific emphsys on quality control to better serve our clients. We will reach out to your dealer soon in an attempt to provide some resolution to this. While there is really nothing that can wipe this away, we sure can and will do better.
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Old 02-28-2017, 05:44 PM   #10
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Why./how did member bsh102 (see reply above) have the repair glassed in (seems appropriate), when "Chad" from crevalle factory says not possible due to deck bonded to hull. Now the plot thickens?

The methacylate was still drying when I received the boat back (still spongy and putting off the big plume of fumes still. If you had more time would the repair been glassed in place?

Not sure how to interpret the CREVALLE BOATS response aside from....yup we under-delivered, made you wait for the under-delivery, and will be contacting dealership for some undetermined reason.....[dealer communication was satisfactory - they kept relaying what the factory kept feeding them]. How were you planning on finding out which dealership I used.....

If your own ads say from initial mold to new boat out the door is about 25 days, then all that comes to mind with the end results that I got is .........COME ON GUYS [PUT YOURSELF IN MY SHOES]. This is not a smear campaign, and clearly the more I bash the brand, the more I potentially accelerate the depreciation of my own boat, but geez!
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Old 03-01-2017, 05:27 PM   #11
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I really like these boats and came close to purchasing one. Being a young company was one slight reason I did not. But, damn they are sexy and functional for my needs!

"My advice is if you are interested in a Crevalle, keep your eyes and ears open, and wait another 3-5 yrs for the remaining kinks and growing pains to work themselves out."

This is really sound advice.
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Old 03-10-2017, 02:22 PM   #12
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I have been dealing with Crevalle for a couple years now and the fit and finish is top notch, the very first issue I experienced with them was on a grey and black two tone 26 bay that had a spider crack in one section on the port gunnel along the insert (if you own one you know where I am describing). We called Nick and let him know what the issue was and he was in our yard within one week with a truck load of gel coat and glass to take the insert piece in the gunnel apart and find out where in the production process something went wrong that would allow spidering in that area, once he figured it out he fixed it on site including gel coat. After that he went back to the factory and updated the process where they roll glass in that corner to prevent it from happening again. This is real world feedback from someone who has first hand experience on a regular basis with this manufacturer. In my opinion they provide the best reaction time and service for any issues I come across with any of the boats we run into an issue with and I promise you they have fewer issues than any other manufacturer that I have dealt with. They get a huge thumbs up from me in all of my experience with them!
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Old 03-13-2017, 04:07 AM   #13
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1.No one expects a flawless boat without problems, or without needing work. Neither do we expect everything off the assembly line to be perfect from boat-to-boat.

2. It's a sad day in America when the public has been whittled down to being appreciative/thankful for fixing warranty work/manuf.defects instead of just expecting it.

3. When you are a young company, reputation is key. Whaler could F things up for a few years and would still be able to rely on their history to pull them through tough times....and then just advertise more.




The way this work was handled was embarrassing. Been a month since I have dropped off the trailer, and still no word on it.

Nick went out personally for your issue, great! I couldn't even get a phone call from him in 9 weeks even after requesting one.
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Old 08-01-2017, 06:29 AM   #14
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Any update?


.
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Old 08-08-2017, 05:28 PM   #15
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no word
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Old 08-12-2017, 07:01 PM   #16
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Quote:
Originally Posted by balengar View Post
no word


A friend of mine is considering one of these.
I suggested him to search THT for info.

.
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Old 08-12-2017, 07:42 PM   #17
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I have one and like it a lot. Well thought out the bilge area is a snap to access and if a pump needed changing out it would be a snap. Rides well in the chop we have here in the great lakes. Truth be told the 18 Whaler was beating me up and that was the main reason to move up and it hasn't disappointed me in that regard. Is pretty efficient for the mass and length.

It gets lots of interest up here on land and water.
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Old 08-15-2017, 01:09 PM   #18
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Quote:
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Shocking
Still 100 times more durable than The Robalo Cayman!!
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Old 08-16-2017, 11:08 AM   #19
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Still 100 times more durable than The Robalo Cayman!!
Robslo appears to make a good boat but I felt the new player Crevalle was better.

To be fair robslo has been building boats much longer than Crevalle and robslo has their fair share of quality issues.
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