The first thing to check is your connection. The connectors they include to connect to SeaTalk are not always the best to use as soldering your connections and using heat shrink tubes are a more assured way to connect bare wires. According to Raymarine the wires should be connected as follows: Red & Green from the antenna connect to the Red lead on the SeaTalk wire, Yellow to Yellow, and Brown & the shield from the Antenna connect to the Black lead on SeaTalk.
You should also check voltage to make sure the antenna is getting 12 volts with an ohm meter or multi-meter. If you are not comfortable with doing this yourself then you may want to get someone who has done these sorts of installations before. Also you can always contact Raymarine and have them walk you through these steps. If these suggestions do not help, again, call Raymarine for assistance.
(800)539-5539 or you can check out their website where many issues and questions are addressed @
www.raymarine.com . Let me know if you have further questions. Thanks, and have a great day,