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Random Quote: Any Boat can be a Minesweeper--ONCE !
Well I was told by my dealer today that Road King has flat out refused to replace my trailer lights despite advertising a five year warranty. They now want my dealer to address the issue with the actual light manufacture. I told my dealer to just put some new LED's on there and I would pay for it out of pocket. All over some five dollar lights.
The following is Road Kings Warranty that they advertise
5 YEAR STRUCTURAL WARRANTY
5 YEAR LIGHT SYSTEM WARRANTY
3 YEAR TIP TO TIP WARRANTY
The following is the fine print:
Limited Warranty: Road King Trailers, Inc., warrants each trailer manufactured by same, to the original consumer-purchaser only, for a period of:
5 year structural frame warranty (Exception: "RWSS" models have a 2 year warranty)
5 year light system warranty ( failure due to corrosion )
3 year warranty on all other items ( exclusions below )
Road King Trailers, Inc., In the event of defect, malfunction or failure of the trailer to conform with this written warranty, shall repair or cause to be repaired, with labor and materials free of charge, all items in warranty when the original consumer-purchaser notifies Road King Trailers, Inc., or from one of our authorized dealers. Prior authorization must be obtained in writing from Road King Trailers, Inc., either by the dealer or consumer before any work is began or claim can be denied. The original consumer-purchaser must first obtain 2 ( two ) written estimates for any work by any outside company other than work performed by Road King Trailers Inc., or one of its authorized dealers for approval. All freight and transportation charges to and from Road King Trailers, Inc., and or the authorized dealer or repair facility shall be the sole responsibility of the original consumer-purchaser requesting warranty repair.
The following are exclusions of the Road King Trailers, Inc., warranty; loss of time, inconvenience, towing charges, travel expense, lodging, telephone, gas, loss or damages to personal property or loss of wages. This warranty is expressly in lieu of any other expressed warranty, and all other obligations or liabilities on the part of Road King Trailers, Inc.
This is a limited warranty and does not apply to:
Equipment or accessories under separate warranty by their respective manufacturers, tire wear & road damage, wearable items such as brake pads, damage to keel from launching or loading or hull damage caused by keel wobble rollers ( check with your boat manufacturer if keel wobble rollers are recommended for your hull ), damage sustained by improper or unreasonable use, improper set-up, improper loading or unloading, overloading, exceeding limit specified by manufacturer, accident, negligence in use & maintenance, use for rental, lease or commercial use, any additions, modifications or alterations to design or structure, demonstrators, bearings ( unless covered under the super lube system warranty ), normal maintenance services, rust, chrome, anodized, plated or galvanized parts or surfaces, light bulbs.
WELL LET ME JUST SAY THAT THIS IS A BUNCH OF BS!
In less than a year
-almost all my lights stopped working due to corrosion....NOT COVERED
-I had a seal go bad....NOT COVERED
I had the carpet on one of my bunks rip....NOT COVERED
Say what you want about cars lie tires but at least they replaced one of their faulty products free of charge.
This ordeal has really left me disappointed and after talking on the phone with them I am even more upset. Am I out of line for assuming that some of these things should have been covered or am I reading the small print wrong?
fishcop - 3/6/2006 8:10 PM
This is a limited warranty and does not apply to:
... tire wear & road damage, wearable items.... rust, chrome, anodized, plated or galvanized parts or surfaces, light bulbs.
I have to admit it's hard to think of what is covered that actually might have a problem on any trailer - it looks like if the frame breaks in half under normal use without corrosion being a factor, you are covered.
Reminds me of the warranty on a Larson "Lifetime" door I bought that had problems within months - same thing - once you eliminated all the warranty exclusions, it was difficult to conceive of anything possibly going wrong for it that would still be covered.
Ahhh, well, live and learn - at least you let your fellow THT-ers know what to expect.
__________________ When blithe to argument I come, Though armed with facts and merry; May Providence protect me from, The Fool as adversary. Whose mind to him a kingdom is, Where reason lacks dominion; Who calls conviction prejudice, and prejudice opinion.... ;-)
Miserable Mike, grab a light kit and fix the things and please stop all the bellyaching. There are always 2 sides to every story and in your case we are hearing one very slanted side of the story. Don't you have better things to do?
Are you sure your dealer is telling you the truth? Maybe he does not want to go through all that paperwork for $50 of lights. You might want to call Road King's customer service directly.
Nothing worst than piss poor customer service...Bad thing is I own a Road King myself
How do you know its piss poor service? Are you chiming here to keep miserable Mike company? You know how misery loves company. Maybe you can be brothers in misery and petty complaints. Maybe you should e mail each other with all the bad things that happen in your miserable lives. Now go out and look at your Road King and imagine something going wrong and get yourself in a tizzy then come on here and and have yourself a hissy fit.
Are you sure your dealer is telling you the truth? Maybe he does not want to go through all that paperwork for $50 of lights. You might want to call Road King's customer service directly.
Yeah you know how those boat dealers lie. Why some of those boats dealers are rapists and murders or worse.
fish factory - 3/7/2006 7:46 AM In the last 3 years, I've had to replace... some grounds, a bearing seal, have torn bunk carpet, some lights, so what? It's a boat trailer
news flash; Boat trrailers require maintaince and are not cemetery plots. They do not get perpetual care.
While I think deadwood is limp on this I must admit expecting 5 years on trailer lights is expecting a little too much in reality.
My Loadmaster also has a 5 year lighting warrenty but you can be rest assured that Steve will not be hearing from me if they fail. A good, well designed trailer lighting package will cost a lot more than the $50 set being installed. Take a close look at what the over the road trailer builders are using and compare. Then ask yourself how on earth is that little POS package going to last getting dunked in salt water? Even GM and Ford build better wiring harness' than boat trailer people install. Are you willing to pay 6 or 700 bucks for a quility harness? I didn't think so.
Seals are a wear item but in good faith could be replaced on their nickle.
Just how did the carpet get ripped?
Hopefully it does not fold in half.
__________________ 2003 Boston Whaler 255 Conquest w/ twin 200 HPDI's
I've never been a racist. I don't like the white half either.
I think you are missing the point... he has owned the trailer for a little less than a year. Also if you knew Mike, he takes great pride and care of his boat and trailer. The items he has had problems are items you will cross down the line with any trailer, but for a company not to back there products that's BS, especially for the amount of time he has owned the trailer.
__________________ Mike
Boston Whaler 25' Outrage
Twin 150 Opti-Max
Your right. I missed the part of less than a year.
My point stands that the light packages being used and available for sale are a POS.
My BRAND NEW Loadmaster was delivered to MA from FL. It too had a leaky seal. I called Steve and he had shipped to me a fistfull of seals or I had the option to have it repaired local and that I would get a full refund.
Carpet does not 'just rip'.
Bottom line is I'm glad I bought a Loadmaster from him.
__________________ 2003 Boston Whaler 255 Conquest w/ twin 200 HPDI's
I've never been a racist. I don't like the white half either.
rogerstg - 3/7/20067:45AMAre you sure your dealer is telling you the truth? Maybe hedoesnotwant to go through all that paperwork for $50 of lights. Youmightwantto call Road King's customer service directly.
Yeah youknowhow those boat dealers lie. Why some of those boatsdealers arerapistsand murders or worse.
Some boat dealers have been known to lie. OTOH, you might want to get back on your meds and stop being a troll.
The bottom line is these items all failed in less than one year of ownership. The trailer has always been the weak link in any boat package I have ever owned. However, this was the first one I had that the manufacture didn't back their product, especially when they tout such a great warranty. No big deal I have fixed all the problems myself. I just wanted to let you all know that they in fact don't seem to stand be hind their warranty.
Also what do you assume the other half of the story is or could be? I'm confused! Perhaps I'm making this up to decrease the resale of my own trailer? Or maybe I just don't want anyone else to buy Road King Trailers?
True there are two sides to every story, but in this case I'm telling you what I have experienced. I'm not upset for the parts failing. I put allot of miles on the trailer last year and I expect to do routine maintenance every year on broken or warn parts. However, I posted their warranty for everyone to see part of their side of the story. Although these parts can and will break, then they should honor the warranty that they so heavily use in their sales pitch.
That's all, the reality is I still actually love the trailer. However, at this point I'm just not to fond of the company.
we are hearing only half of the story but deadwood sounds like a dealer or salesman.
So anyone that does not jump on the complaint bandwagon is a dealer or a salesman. Darn those salesman we should shoot all of them and feed them to the vultures. Cmon guys lets hear ya complain.
Road Kings Warranty is LAME 
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It's a boat trailer 
