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Old 08-30-2012, 10:10 AM
  #181    
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Originally Posted by Blue Chip View Post
I was thinking about a Yeti until this and the cooler shootout on youtube... when I saw the performance of the Yeti versus others (both high and lower end) I had pause. This thread gave me the resolve to take my business elsewhere...

Here it is...

http://www.youtube.com/watch?v=6-TE4RnqT0U


Funny......i was looking at yeti until i saw this video. Bought the xtreme and have had it still very cold with ice out to 4 days. Kind of funny that i would have paid top dollar, ended up buying the 70qt xtreme at walmart and am super happy
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Old 08-30-2012, 10:21 AM
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Credibility- $20 to manufacture this cooler. What experience do you have in production line assembly and what the start up costs are to design and manufacture these coolers once the assembly line is set up? Don't talk out of your ass since your a Yeti dealer acting like you know anything about business and production costs. You apparently can't read either since 90% of the people who are responding to this thread are calling for YETI to step up to the plate while you whine about warranty.... Go hang out with Joe neber......

Let me get this straight, frigid rigid makes fiberglass coolers, which are glassed together, using resin, glass, foam coring, stainless hardware, gel coat and people for $65 and you don't think its realistic that a company that uses plastic, foam and a heated mold made by a machine, costs more then the parts associated with the $65 frigid rigid...Why don't you think logically about what you are saying... Frigid rigid costs more then the yeti, and they cost about twice as much to produce... still very cheap.... all of the money is in marketing and gaining brand recognition....

Once again, maybe it is not I who needs more education.... The reference to going to get a new coffin box and cooler.... Was about the fact that I am the 3rd owner of the units, and they honored the warranty on both items.... I had to pay shipping if I wanted to ship, have you ever shipped a coffin box? So since I live 2 hours away, I just drove..... KEY: HONORED WARRANTY>>>>

"You won't be buying nothing" - maybe you should try to type with less chewing tobacco...
I forgot more about business drinking coffee this morning than what you claim to know total.

Yeah, for 2400 bucks, they can replace them all day.

You're still full of it.

If you ever had to go out and actually pay for a cooler, you'll be looking on Craigslist...
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Old 08-30-2012, 10:25 AM
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Originally Posted by Cracker
"significant advancements in design and technology"

Just how "significant" could a change in a cooler design and technology be?? You don't have to be a Gilbert Einstein to figure out you are trying to keep stuff cold!! (Yes I know it's Albert!)
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Old 08-30-2012, 10:28 AM
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I now know why in all their ads they show some standing on the cooler. To keep warping lid sealed!!!!!
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Old 08-30-2012, 10:40 AM
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Well I am glad I made the choice to go with K2 coolers!
Saved myself and Yeti from a head ache in a few years.

Its truly hard to believe that they would not stand behind their product.
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Old 08-30-2012, 10:51 AM
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What a frustrating thread. Ya’ll just make crap up just to support an argument. I don't own a YETI because I don't need to keep ice more than 24 hours so I'm not biased. Here’s how I see it:

The OP is acting like a whiny little kid that wants something for nothing and didn’t get his way
He bought a cooler he can’t afford because “he’s not a millionaire”
The cooler had a 3 year warranty (Changes to warranty for products made later have NO bearing on the discussion)
He noticed the problem when the cooler was 2 years old and did nothing
The cooler is 4 years old and out of warranty
HE was never told there was a “defect”
His wife MAY have been told they had “issues” with that design (constant references to what “we” said and what “we” were told, makes me wonder how much the OP has posted is 2nd hand info)
YETI redesigned the product to make it better. That’s NOT indicative of a “defect” and something nearly every company does on a constant basis
YETI offered to give “them” $250 when they had no obligation to.
OP (or his wife) gets upset and he/they start flaming YETI’s Facebook page
OP(and wife) gets blocked from page
OP coordinates attack on YETI’s Facebook page through various forums
OP’s efforts are dangerously close to harassment and/or liable
OP is trying to pressure YETI into giving him something he has no right to
There are VERY few complaints about YETI that show up in Google searches which tells me the OP either has really bad luck or is just a pain in the ass
If I was YETI I’d be filing a suit against the OP and his wife for wasting my time, attempting to damage my reputation, and generally acting like dicks
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Old 08-30-2012, 11:11 AM
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I've kicked around the idea of buying a Yeti but after reading this I'll go with a different brand. Just not worth taking a risk on a company with terrible customer service.
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Old 08-30-2012, 11:13 AM
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Lol intrepid how did I know you would show up. Sorry you feel that way bud.
Have a beer and relax, everything's going to be alright.
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Old 08-30-2012, 11:13 AM
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Sorry couldn't resist, this reminds me of people who think their Yeti is superior in performance to the other cheaper brands even after faced with factual information otherwise:

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Old 08-30-2012, 11:17 AM
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Lol that's pretty good Tom.
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Old 08-30-2012, 11:29 AM
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Originally Posted by proFISHent View Post
Lol intrepid how did I know you would show up. Sorry you feel that way bud.
Have a beer and relax, everything's going to be alright.
perhaps you're the one that needs to relax. it's one thing to complain about a company on a forum, but to launch an all out internet offensive on multiple forums and FB with no REAL gripe is bordering on libel.

if it were me, i'd tread lightly
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Old 08-30-2012, 11:30 AM
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Again, bad customer service has cost them much more than just showing some goodwill and costing them maybe 100 bucks for the cost of a new cooler....... excellent example of what not to do in business..

Google is your friend....Errr maybe not if your selling Yeti coolers
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Last edited by Cracker; 08-30-2012 at 11:51 AM.
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Old 08-30-2012, 11:33 AM
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I have the 250qt on deck,with the cushion it cost me a grand but I'm very satisfied with it.
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Old 08-30-2012, 11:40 AM
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I can beat your warranty woes, the sun roof motor on my Infiniti M45 failed on Aug 7th, 2012 and my warranty expired on my M45 7/30/2012. Did I flame Infiniti for not covering my sun roof motor under warranty, nope. Did I wish that Infiniti would have covered my sun roof motor, hell yea, but I also know that I was out of warranty. BTW the dealer did cover the cost of the motor as a good will gesture and I was responsible for labor. I have a 65 Yeti Tundra that serves as my bait cooler and step to reach rods off the T-Top rocket launcher, so far happy with the performance of my Yeti, both as a cooler and as a step. For everyone that is making purchase decision based off one person's experience, do your due diligence and research the various vendors you are interested in and make an informed decision.
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Old 08-30-2012, 11:41 AM
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Originally Posted by cryder View Post
perhaps you're the one that needs to relax. it's one thing to complain about a company on a forum, but to launch an all out internet offensive on multiple forums and FB with no REAL gripe is bordering on libel.

if it were me, i'd tread lightly
I agree with the statements made prior about 90% of the posters saying they wouldn't buy a yeti today, based on this thread, are window shoppers not likely to pull the trigger regardless.

Unfortunately, what it does highlight to those that come across it in an internet search, is that:

1) Yeti, supposedly a superior design and priced accordingly, had a defect in their product they were/are well aware of, and still sold their product.

2) Customer service will not honor the warranties on the old (but admittedly flawed) coolers that customers paid top dollar for and are now left holding an expensive box that won't seal.

3) Yet another posting of the comparison video showing yeti's do not perform any better than a product costing much, much less.

3a) I'm a dilbert fan and you have to admit that last post was pretty succinct :-)

So where does that leave us? #3 combined with #1 and #2, all present in the same thread, has the potential to sway customers daily for years to come when this thread comes up on a search. If they miss out on one cooler sale a month for the next 10 years, what did this thread really cost them vs honoring the warranty on one cooler, for a defect that was known and updated?

If the product doesn't hold up better than a wally-world brand, nor hold ice better, what are they charging the premium price for? Certainly not a no-questions asked warranty.

Mmmmmmmmarketing!

-T
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Old 08-30-2012, 12:06 PM
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ProFISH you don't have feed the trolls who are sticking up for these ridiculous business practices. You have every right to be upset that you paid $800 for a cooler that was not made in a workman like way for what it purports to be, does not live up to the hype that the COMPANY has created, and that you have been treated the way you have. You also have every right to lay out your experience. I join the many people on here who say thank you for sharing it.

I can't for the life of me understand why there would be apologists for companies that act this way. It's gotcha capitalism at it's best. A swindle. Why is the company marketing these coolers as indestructible, super-duper, "last cooler you'll ever buy," to support charging a price that is astronomical for the product, but then start playing gotcha games when those marketing promises turn out to be at best inaccurate.

It is perfectly reasonable to expect that when you pay for one cooler what it would otherwise cost for 20 years worth of coolers, the company will stand behind their product. You are absolutely right. No YETI for me. . .
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Old 08-30-2012, 12:14 PM
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Quote:
Originally Posted by tomfl View Post
I agree with the statements made prior about 90% of the posters saying they wouldn't buy a yeti today, based on this thread, are window shoppers not likely to pull the trigger regardless.

Unfortunately, what it does highlight to those that come across it in an internet search, is that:

1) Yeti, supposedly a superior design and priced accordingly, had a defect in their product they were/are well aware of, and still sold their product.

2) Customer service will not honor the warranties on the old (but admittedly flawed) coolers that customers paid top dollar for and are now left holding an expensive box that won't seal.

3) Yet another posting of the comparison video showing yeti's do not perform any better than a product costing much, much less.

3a) I'm a dilbert fan and you have to admit that last post was pretty succinct :-)

So where does that leave us? #3 combined with #1 and #2, all present in the same thread, has the potential to sway customers daily for years to come when this thread comes up on a search. If they miss out on one cooler sale a month for the next 10 years, what did this thread really cost them vs honoring the warranty on one cooler, for a defect that was known and updated?

If the product doesn't hold up better than a wally-world brand, nor hold ice better, what are they charging the premium price for? Certainly not a no-questions asked warranty.

Mmmmmmmmarketing!

-T

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Old 08-30-2012, 12:14 PM
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Old 08-30-2012, 12:23 PM
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Quote:
Originally Posted by SN00KERED View Post
ProFISH you don't have feed the trolls who are sticking up for these ridiculous business practices. You have every right to be upset that you paid $800 for a cooler that was not made in a workman like way for what it purports to be, does not live up to the hype that the COMPANY has created, and that you have been treated the way you have. You also have every right to lay out your experience. I join the many people on here who say thank you for sharing it.

I can't for the life of me understand why there would be apologists for companies that act this way. It's gotcha capitalism at it's best. A swindle. Why is the company marketing these coolers as indestructible, super-duper, "last cooler you'll ever buy," to support charging a price that is astronomical for the product, but then start playing gotcha games when those marketing promises turn out to be at best inaccurate.

It is perfectly reasonable to expect that when you pay for one cooler what it would otherwise cost for 20 years worth of coolers, the company will stand behind their product. You are absolutely right. No YETI for me. . .
So your expectation is that a warranty period should be longer than what was offered when you purchased the product??? You can bash Yeti for not offering a life time warranty, but why bash them for not warranting a product that is a year out of warranty. Everyone that buys into all the market hype, I have some land to sell you ... thought people these days were smart enough not purchase based on advertising, that is as comical as believing all these political adds.
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Old 08-30-2012, 12:32 PM
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There is nothing to tread lightly about, I'm simply letting other sportsman know of my experience with this particular company. Each person is going to take out of it what they want.

I too am pretty shocked that there are a few jokers willing to back a company like that. It's funny how these are the same people taking everything so person and resort to name calling like a fight on the playground.
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