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Old 06-21-2010, 09:24 PM
  #1    
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Default www.1outboard.com Blackbird Industries warranty Claim on my Yamaha F225 4 Stroke

In May of this year I purchased a new ( to me ) 26 foot Hydra Sports with twin 225 Yamaha f225’s. I was operating the boat and picked up a tarp or plastic sheeting that caused an overheat. The motor was torn down by my local Yamaha dealer and it was determined that the tuner gasket on the mid section had failed allowing the crankcase to become flooded. The motor is a 2005 f225txr with approximately 115 hours on it. I explored various options ( Currently pursuing legal action against seller and broker that’s a whole other discussion) The choices were new motor, new power head, heads, parts, assembly ( when added up would be cheaper to buy new motor ) or rebuild the damaged motor.
I made a decision to have the motor remanufactured by www.oneoutboard.com blackbird industries in PA. I made that decision because the motor was in running condition when the gasket failure occurred. I had researched them and actually spoke to them previously about rebuilding triple optis on a fountain that I was considering. I spoke with both Mike Sr and Jr and asked what my options were. Considering that the motor was already disassembled they both suggested having them reman and assemble the complete motor and ship it back as one complete unit.
The motor was picked up and approximately 2 weeks later it was delivered back to my dealer by fedex. It was packaged and crated well. Only two issues 1. The cowl sealing gasket was missing and 2. A sensor (oxygen?) was sending a fault and needed replacement. Not even worth a call to 1outboard in my opinion as it was easily solved.
The F225 was hung and I was able to put about 4 hours on it during break-in and it seemed to run well.
I was having a new through hull transducer installed and tech noticed a puddle of oil under motor. Shop called me and showed me where it was leaking down the shaft and water contamination in the oil. A call was placed to 1outboard and I didn’t get a warm fuzzy feeling from them while asking about warranty coverage. A follow-up conference call was made by my shops service manager and me to Mike at 1 outboard. After hearing the bad news Mike said he would have his truck returning from Florida pick up the motor today.
It cost $5800 with shipping to have the motor rebuilt by 1outboard two weeks ago. I really have no idea what they did to the motor.I am still waiting for a parts breakdown that i requested. I know that 1outboard is a sponsor on THT so I decided to post my experiences here for this community to see. I am upset that I have lost nearly the entire season with my new boat and it is a major inconvenience to have a newly rebuilt motor experience a failure BUT I am a realist. I know that things can and do happen to even brand new motors and that is the reason why reputable companies offer warranties on their products. Mike from 1outboard had stated that they would repair this motor and honor their commitment to the customer through their 1 year warranty. Additionally they verbally agreed to cover the removal and rerig of motor which is approximately 4 hours of labor quoted by my shop. If they honor that commitment and correct the problem I will be a happy customer
So the way I look at it 1outboard.com can take a bad experience ( for me and them) and turn it into a positive one. As we all know it’s not the problem but how the problem is corrected. This is an opportunity for 1outboard to “make it right” for this customer and get me back on the water. My old 88 Johnson on my skiff is getting tired guess it’s time for that one as well once I get my offshore rig back on the water.

I anticipate a positive outcome

To be continued

3 year lurker now new member

Last edited by Airbus A320; 09-29-2010 at 06:31 PM. Reason: spelling
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Old 06-21-2010, 09:32 PM
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I'm sorry you wasted 6k. Most likely not going to be a warm fuzzy outcome here.
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Old 06-21-2010, 10:00 PM
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Never dealt with them, but a search will reveal much.

smart of you to call them out like this early in the process. Lots of eyes on them now. I hope they do the right thing.
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Old 06-21-2010, 10:14 PM
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6K learning experience. Hope the do the right thing for you but I doubt it.
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Old 06-22-2010, 05:37 AM
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Holly Shi$ guys give them a chance sounds to me like they have already started to work in the right direction. I think the outcome will be fine.
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Old 06-22-2010, 05:48 AM
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I hope they operate better now than past posts have reported.
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Old 06-22-2010, 06:46 AM
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Any google search will show an unlimited number of complaints about A1 stretching back many years.

Having said that, any business can change, so let's see what happens here.
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Old 06-22-2010, 06:53 AM
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I have to say, I'm impressed...not the general flogging I've grown to expect while reading posts about this vendor, could we be maturing a bit? I'm glad that it seems people are giving them the opportunity to make it right...only time will tell if they've changed their MO...
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Old 06-22-2010, 07:02 AM
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Quote:
Originally Posted by DWS View Post
I have to say, I'm impressed...not the general flogging I've grown to expect while reading posts about this vendor, could we be maturing a bit? I'm glad that it seems people are giving them the opportunity to make it right...only time will tell if they've changed their MO...
Na it is a wait and see kind of thing. I have no dog in this fight nor any personal experience with them as a company. However with all that I have read I would NEVER send them any OB or my money.

We have a first time poster here out of the blue obviously trying to mend a bad reputation. I'll sit back and see the REST OF THE STORY

Oh yeah and the OP is talking in Third Person "This is an opportunity for 1outboard to “make it right” for this customer " Makes me go HMMMMMM
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Old 06-22-2010, 07:20 AM
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From my experience they could care less about whatever anyone does or says on any website.
I remember my first call to them when I discovered low uneven compresion on my barely broken in reman. from them. I know what you mean about less than warm and fuzzy.
I sent my motor back one time and they didn't do anything to it. I wish you the best of luck but don't hold your breath.
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Old 06-22-2010, 07:49 AM
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Quote:
Originally Posted by davidkuhlmann View Post

Oh yeah and the OP is talking in Third Person "This is an opportunity for 1outboard to “make it right” for this customer " Makes me go HMMMMMM
One thing is for sure, it wasnt written by A1 himself
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Old 06-22-2010, 07:53 AM
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Originally Posted by Mr. Demeanor View Post
One thing is for sure, it wasnt written by A1 himself
That is what I was thinking when I saw the topic and it was a first time poster until I read the post.
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Old 06-22-2010, 08:04 AM
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I've dealt with them in the past. They're a good company, and did a good job on my motor. Sometimes there's another reason for the part to be failing. Them finding it on the first try is a gamble you take with a rebuild.
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Old 06-22-2010, 08:24 AM
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Should have sold the motor for parts when it failed and bought a low hour take off. You should try and get your money back, rebuilds if done by anyone other than the factory never work right.
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Old 06-22-2010, 08:42 AM
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Originally Posted by MacCTD View Post
rebuilds if done by anyone other than the factory never work right.
I would disagree with that although you will not get a "deal" from the shops that are doing top quality work.
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Old 06-22-2010, 09:16 AM
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Default Since you guys ruined the new OP thread. heres a repost.

Quote:
Originally Posted by Airbus A320 View Post
In May of this year I purchased a new ( to me ) 26 foot Hydra Sports with twin 225 Yamaha f225’s. The boat was delivered to me and within the first hour of operation the starboard motor was contaminated with water. The motor was torn down by my local Yamaha dealer and it was determined that the tuner gasket on the mid section had failed allowing the crankcase to become flooded. The motor is a 2005 f225txr with approximately 115 hours on it. I explored various options ( Currently pursuing legal action against seller and broker that’s a whole other discussion) The choices were new motor, new power head, heads, parts, assembly ( when added up would be cheaper to buy new motor ) or rebuild the damaged motor.
I made a decision to have the motor remanufactured by www.1outboard.com blackbird industries in PA. I made that decision because the motor was in running condition when the gasket failure occurred. I had researched them and actually spoke to them previously about rebuilding triple optis on a fountain that I was considering. I spoke with both Mike Sr and Jr and asked what my options were. Considering that the motor was already disassembled they both suggested having them reman and assemble the complete motor and ship it back as one complete unit.
The motor was picked up and approximately 2 weeks later it was delivered back to my dealer by fedex. It was packaged and crated well. Only two issues 1. The cowl sealing gasket was missing and 2. A sensor (oxygen?) was sending a fault and needed replacement. Not even worth a call to 1outboard in my opinion as it was easily solved.
The F225 was hung and I was able to put about 4 hours on it during break-in and it seemed to run well.
I was having a new through hull transducer installed and tech noticed a puddle of oil under motor. Shop called me and showed me where it was leaking down the shaft and water contamination in the oil. A call was placed to 1outboard and I didn’t get a warm fuzzy feeling from them while asking about warranty coverage. A follow-up conference call was made by my shops service manager and me to Mike at 1 outboard. After hearing the bad news Mike said he would have his truck returning from Florida pick up the motor today.
It cost $5800 with shipping to have the motor rebuilt by 1outboard two weeks ago. I really have no idea what they did to the motor.I am still waiting for a parts breakdown that i requested. I know that 1outboard is a sponsor on THT so I decided to post my experiences here for this community to see. I am upset that I have lost nearly the entire season with my new boat and it is a major inconvenience to have a newly rebuilt motor experience a failure BUT I am a realist. I know that things can and do happen to even brand new motors and that is the reason why reputable companies offer warranties on their products. Mike from 1outboard had stated that they would repair this motor and honor their commitment to the customer through their 1 year warranty. Additionally they verbally agreed to cover the removal and rerig of motor which is approximately 4 hours of labor quoted by my shop. If they honor that commitment and correct the problem I will be a happy customer
So the way I look at it 1outboard.com can take a bad experience ( for me and them) and turn it into a positive one. As we all know it’s not the problem but how the problem is corrected. This is an opportunity for 1outboard to “make it right” for this customer and get me back on the water. My old 88 Johnson on my skiff is getting tired guess it’s time for that one as well once I get my offshore rig back on the water.

I anticipate a positive outcome

To be continued

3 year lurker now new member
I hope you have a positive Out come. Not much chance though with a POS f225 wet noodle hp corroding mess and A1 blackbird scammer involved in repairs. Should I tell you how I really feel? I almost believed A1 blackbird until his past surfaced and OMG stay clear. I also owned 2 F225s and they were crap.I was a yam guy for a long time til the 250 hpdi I owned went BOOM! and I bought two F225s and had nothing but crap from yam. My good fishing friend Billfisfnfool had a well documented thread on his expensive repairs to his F225. yamaha had promissed to help and then bailed on him. To the rest of you stick to the OP topic a little please.
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Old 06-22-2010, 09:33 AM
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I cleaned this thread up - now lets try to stay on track.
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Old 06-22-2010, 09:47 AM
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Default 1outboard.com

I participate on many message board but have never signed up for this one, until now. As an owner all I care about is getting my motor fixed... correctly

I have owned yamaha all my life, atv's, snowmobiles, jetboat, and at least a half dozen or so boats that have all had yamaha motors on them. I have never had a problem with them ever.

Mike at www.oneoutboard.com is receiving the benefiit of the doubt from me. I paid for his services and he has stated he will make it right. Pure and simple

Last edited by Airbus A320; 09-29-2010 at 06:33 PM.
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Old 06-22-2010, 10:22 AM
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Quote:
Originally Posted by Airbus A320 View Post
I participate on many message board but have never signed up for this one, until now. As an owner all I care about is getting my motor fixed... correctly

I have owned yamaha all my life, atv's, snowmobiles, jetboat, and at least a half dozen or so boats that have all had yamaha motors on them. I have never had a problem with them ever.

Mike at 1outboard is receiving the benefiit of the doubt from me. I paid for his services and he has stated he will make it right. Pure and simple
I would make sure and let him know about your post and that we are all watching to see the end result. Tell him you will update periodically.
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Old 06-22-2010, 10:22 AM
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Hi AB320. If you search, you will find tons here on those folks to help guide you dealing with that company. Good luck, seriously. They have a well deserved history. Giving them the benefit of the doubt will only benefit them. BTW, I'm a PHL bus driver.
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