www.1outboard.com Blackbird Industries warranty Claim on my Yamaha F225 4 Stroke - Page 3 - The Hull Truth

no problem1 · 06-23-2010, 09:59 PM

I sit silently mourning your $5800. You will never know what went on with that motor until someone else dismantles it. Before I purchase anything I google the vendors name with words like "complaint" or "problem". Believe me I paid for that education in hard earned dollars. In hindsight my system would have saved you $5800. I wish you success in getting this sorted out.

bustedflat · 07-08-2010, 08:35 AM

Airbus did you get your motor back?

Airbus A320 · 07-08-2010, 02:06 PM

1OUTBOARD UPDATE 7/8/2010

Motor was supposed to be picked up. I went out of country on a trip and came home to realize that the motor was not picked up. I sent this email:

Mike,

I wanted to followup on our conversation yesterday. Very simply I Paid $5800 to have your company remanufacture my engine. You are guaranteering your workmanship with a 1 year warranty. I chose your company because your motto is " Remanufacturing done right " and to quote your website:

1outboard, has the equipment and years of experience to offer same as New "factory power head warranty" of ONE YEAR. No other major re-manufacturer offers this peace of mind.

Well Mike I have had no piece of mind. You have definately given me the impression that you could care less about this customer and it was 1 week ago today that you promised to pick the motor up which has not been done. This motor has 3 hours since your repair and oil is leaking out the shaft and crankcase is contaminated with saltwater.

On the phone yesterday you mentioned a refund. If you want to walk away from this mess I will accept a refund and just part the motor out. If you want to stand behind your work I expect that this issue will be fixed and fixed correctly. I am not upset about the error I am upset about the way you have handled this since the error. I shouldnt have to get a lecture from you about my service center. I hired your expertise to fix the motor not theirs.

As for the hull truth: You chastized me for posting on the site. Reread the thread. What i wrote was completely neutral, factual, and gave you ALL the benefit of the doubt to come out of this smelling like a rose. There were numerous posts there from others that were quite negative that you dismissed as other dealers or haters. I find it just slightly ironic that my treatment from you more closely matches their version than yours. I will refrain from providing more documentation on that site until you are given the opportunity to show me your integrity in fixing this problem.

I am a simple man with integrity that contracted your services and paid on time. I am a model customer I deserve better treatment than this.

Please advise your intentions to either refund or warranty repair this motor.

__________________________________________________ ________________________

Within 15 minutes Dawn produced the bill of lading for the fedex pickup and later that day JR who claims to be second in command sent me an email promising to fix the motor. It took a week to get the motor picked upo by fedex but it did go that day. Here is his reply:

Brian,

This is JR the guy you spoke to when you bought the powerhead and second in command in this shop.

I want you to know we faxed the info to your marina yesterday to have the engine picked up and for what ever reason the truck didn't show. We are calling FedEx now and going to try to send the truck in there today and i will assure you that we will get on your engine as soon as it shows up here. I apologies for the problem and promise you we are going to get your motor out of here ASAP so you can go fishing... Mike

__________________________________________________ ______________________

I responded by thanking him and stating that standing behind your workmanship is all i can ask for.

8 days ago I sent am email to confirm they received the motor asking for an update:

Mike,

I am assuming that my motor has been delivered to your shop and that you have had a chance to tear into it. I was hoping that you could provide me with some information regarding what you found to be the culprit.

I am assuming there only a few possible ways that salt water can get into the crankcase. My shop had mentioned that the leak around the shaft could be fixed by a speedy seal? And that it was a yamaha bulletin?

When they pulled the motor i saw that the #2 trim cylinder was leaking is that part of your remanufacture process to inspect and repair them as necessary?

When you have an opportunity I would appreciate an update.

__________________________________________________ _____________________

2 emails sent with no reply and finally sent sent a third email today asking if i can get any sort of update from them on the status.

I was hopeful that there would have been some sort of ( hey got your motor apart working on it ) email.

Thats all i have for a 2 week update

and a boat that i have lost the entire season with

signmansez · 07-08-2010, 02:21 PM

It is amazing that this company is still in business. They have been repeatedly called out for this type of work and service and continue to operate in this manner.

What kind of person can live with themselves knowing they treat people this way?

I understand that Internet Brands (owner of THT) is in the business of making money and does so by accepting advertisers. They should have some responsibility to their members and not accept advertising from a business that has shown a consistant pattern of deceit and poor service.

It is not right that they are allowed to offer advice or hawk their service when it is obvious that they don't care about the members or customers they get from being an advertiser on THT!

tbouknight · 07-08-2010, 02:23 PM

I am curious why you wouldn't purchase the rebuild from the shop that was doing the work? If they are a good shop they should have more connections to rebuilds or even oems than you do. If you went around them to save a few bucks. then you can't really say anything about the shop hours. 1outboard can fix the problem but its not there fault you can't install the motor yourself . My boat was down for the first part of the season so I know how you feel . Hope it works out great .. But what I have learned with a Boat if you don't know what makes it tic. Then get a shop man and learn it .. I had the same problem with my motor Water in crank case got it back together last week .. working perfect.

grouperkng · 07-08-2010, 02:40 PM

Not to add any fuel to the fire..

But my motor blew up a few weeks back, and I contacted A1 (Mike) Via his vender forum and PM. He responded to my questions very quickly and professionally, and pointed out a few issues with this and that on the motor that needed to be addressed during the rebuild. I confirmed these issues with a local builder and the said the same thing as Mike did. I was ready to pull the trigger and have him come pick the motor up. He called me and we talked for 20+min about how everything would go down, and said the motor would have a 1 year warranty, and would be back at my door within 7-10 days. I felt he was up front with the cost, and the time line.

I started reading this thread, and a few others on here, and I took the advice offered my many on this site to do a search of his business. I was less than impressed with what I found on different websites. Very little of what I read was positive, and generally everyone had the same complaints. I PM'ed Mike on here and asked him about all the negitive chatter about his business, and I asked him what was up with everyone bashing him. I asked him to fax me a copy of his warranty policy and contract so my lawyer (girlfriend) could look over it. This was 2 weeks ago and he still has not replied to my PM. I have someone else rebuilding the motor now, and should have it back in a few days.

Once I asked Mike about all these people bashing him, and asked for the paper work he stopped talking to me. I am/was a real customer, that needed a rebuild but he lost my business because of
A. What I read about his business
B. Not faxing me a copy of his contract and warranty policy

If I was running a business and people were bashing me left and right and I had the question raised "why are people talking about your business like this" I would answer it and put an end to it. If I had people that were unhappy weather it was my fault or theirs I would do my best to make the problem go away, IE. fix the issue within reason.

I would stand behind my warranty and from what I read on the net, a lot of people claim that this is not happening. For the record I have not had any work done by A1 so I can't say what kind of work they do. Mike seemed like a very nice guy on the phone, but when it came down to go time, he dropped the ball IMO.

Good luck
Jon

signmansez · 07-08-2010, 02:46 PM

Jon, who did you use and what exactly are they doing to your motor? Are you getting a complete rebuild or just the cylinder that was bad?

Airbus A320 · 07-08-2010, 02:53 PM

7/7/2010 UPDATE #2

JR just replied to my email with the following

" They are running your motor now. We found the problem it had a crack in the adapter housing.. Very Very Hard to see.. Thanks JR

__________________________________________________ ________________________

I guess they found the culprit. I wonder if that explains the leak down the driveshaft and water in oil

grouperkng · 07-08-2010, 02:56 PM

Quote:

Originally Posted by signmansez

Jon, who did you use and what exactly are they doing to your motor? Are you getting a complete rebuild or just the cylinder that was bad?

I am using a local guy Jim at Pinellas Marine outboard service of off park and 49th. He is doing a complete rebuild, and sent to fuel injection system out to be cleaned. He told me he would have it done by yesterday but he called and said that the fuel injection cleaning company dropped the ball and now its going to be next week

. He came highly recommended my some big players in the outboard world that work on Merc's. They said he is the only person that they would have do work for them, and they send all their yama stuff to him.

I will post my over all exp with Jim once he completes the job.. so far he is behind on getting the job done

Jeff42899 · 07-08-2010, 03:05 PM

The only answer that makes sense is that he just doesn't care. He isn't looking for repeat or referral work. Just a one time shot. This place doesn't make much sense for him to advertise on IMO, because of that. He's aggressive on his web site and on Ebay. My guess is that if he were worried about sleeping at night (or if that was even a remote issue), none of this stuff would have happened. He was PUI a couple years ago on here and things went from bad to worse.... Sad, but this is very common in business. The difference is that with the abundance of information available today, we as consumers can prevent it if we bother to pay attention....

Quote:

Originally Posted by grouperkng

Not to add any fuel to the fire..

But my motor blew up a few weeks back, and I contacted A1 (Mike) Via his vender forum and PM. He responded to my questions very quickly and professionally, and pointed out a few issues with this and that on the motor that needed to be addressed during the rebuild. I confirmed these issues with a local builder and the said the same thing as Mike did. I was ready to pull the trigger and have him come pick the motor up. He called me and we talked for 20+min about how everything would go down, and said the motor would have a 1 year warranty, and would be back at my door within 7-10 days. I felt he was up front with the cost, and the time line.

I started reading this thread, and a few others on here, and I took the advice offered my many on this site to do a search of his business. I was less than impressed with what I found on different websites. Very little of what I read was positive, and generally everyone had the same complaints. I PM'ed Mike on here and asked him about all the negitive chatter about his business, and I asked him what was up with everyone bashing him. I asked him to fax me a copy of his warranty policy and contract so my lawyer (girlfriend) could look over it. This was 2 weeks ago and he still has not replied to my PM. I have someone else rebuilding the motor now, and should have it back in a few days.

Once I asked Mike about all these people bashing him, and asked for the paper work he stopped talking to me. I am/was a real customer, that needed a rebuild but he lost my business because of
A. What I read about his business
B. Not faxing me a copy of his contract and warranty policy

If I was running a business and people were bashing me left and right and I had the question raised "why are people talking about your business like this" I would answer it and put an end to it. If I had people that were unhappy weather it was my fault or theirs I would do my best to make the problem go away, IE. fix the issue within reason.

I would stand behind my warranty and from what I read on the net, a lot of people claim that this is not happening. For the record I have not had any work done by A1 so I can't say what kind of work they do. Mike seemed like a very nice guy on the phone, but when it came down to go time, he dropped the ball IMO.

Good luck
Jon

Ranger88 · 07-08-2010, 04:58 PM

Quote:

Originally Posted by PotomacSouth

I've dealt with them in the past. They're a good company, and did a good job on my motor. Sometimes there's another reason for the part to be failing. Them finding it on the first try is a gamble you take with a rebuild.

This is where I get confused. Finding a part that is failing is a "repair", no? How can you "rebuild" without replacing every part that could possibly be damaged or worn? Isn't that why it cost $5.8K?

Pamelalee · 07-08-2010, 05:18 PM

Found their ad on a google search. Called Mike Jr on April 28th to discuss the purchase of a 125 Hp remanufactured motor they had for sale on their website. Explained that we had already been ripped off for 6000.00 from one of our local Marinas here in Florida. He proceeded to say that all Mechanics and boat sales people in Florida are idiots. That he was the best and that if we purchased from him that I he would stand by his motor with a one year warranty. I asked at that time how does the warranty work, he explained that if anything was wrong with the motor he would fix it. I asked since we lived in Florida how would we go about getting warranty work done? He explained that find what part is bad call them and they will send a new part. I ask if the motor blows up how to would we get it replaced he said that we would have to send the motor back they would repair it and ship it back to us. After I felt that I had all my questions answered I gave them a $500.00 deposit to hold the motor for me due to the fact that my husband was out of town and that I would have to wait and get an engine lift to remove our old motor and put his on. The charge for the Motor was 4150.00 with our motor being traded in for a credit of 650.00. He charged me 250.00 to ship the motor and 97.50 to charge my credit card for the purchase. This was all done on 5/4/2010. Also Mike JR, Mike SR and Dawn the so called woman that answers the phone who is truly the rudest woman I have ever spoke to in my life, were all aware that the motor was to be delivered to my residence since I had no way of going to pick the motor up. On 5/14/2010 I called to find out where the motor was at. I was yelled at by Dawn, yelled at by Mike JR, because they said the motor had been picked up they gave me three different dates of pickup. They kept putting me on hold and hanging up on me. After about 20 phone calls to FEDEX and them I finally located the motor in Tampa at the FEDEX Dock. I called Mike and he explained to me at no time did I tell him it was to be delivered to my home. Which was a lie, because I printed out my phone records showing that I had spoke to all of them down there multiple times asking where the motor was that it had not been delivered. Moving on I finally went and picked up the motor. Paid someone 300.00 to put the motor on our boat. Drained the gas tank like Mike tells you to do in his instructions. Put new gas in the tank fresh oil. In the driveway it sounded like it had all the power in the world. At last I thought hey we did good here did not get ripped off again. The guy took it out on the lake and the motor under strain would not go over 2000 rpms and would not plane out. It kept shutting off. The guy trolled back in and brought the boat back to me. We pulled the Cowl and seen that there was fuel leaking from the fuel pump assembly. Since we still had our old motor here that had all brand new parts on it - we pulled the fuel pump assembly off and put it on Mike's motor, the leak stopped. So here we go again drag the boat back to the lake a little better RPMS 3300, but the boat died again had to troll back in. Called Mike on the 5/24/2010 to tell him that the boat motor was having problems he says it is our fuel pump assembly not his motors problem and was really rude I will not post all the foul language that was said out of respect for the forum. He said just send me the motor back and I will refund your money. Then called me back later to tell me that he would fix the motor and return it me that I had to pay for shipping to get it back to him. He knew that I was leaving in two days to go meet my husband in Illinois with the boat and I told him I was driving the boat to Illinois in the morning and I would have my husband look at the motor. I drove the boat to Illinois and my husband proceeded to take the boat down the river only to have it shut completely down after 5 minutes and would not run. After trying to start it several times the starter went out. Of course now we call Mike JR, he says no problem that he does not handle the technical side of the motors that we would have to talk to Chad. My husband speaks with Chad he says he will send out a starter. After numerous phone calls and three weeks later we get the starter - guess what wrong starter. So my husband takes boat to a local Certified Mercury Mechanic - he changes out the starter and test the motor - stats that the motor is out of time - carbs are messed up and there is a knocking noise in the engine. After he sets the timing and Carbs he takes it down for a test run is out about 10 minutes comes back and says the motor is a piece of junk to call Mike back and tell him this. which we did only to get that it was our fault - that no mehanic is better than they are on and on. In the meantime I get a call from Mike wanting to know where our trade in motor is. I stated that our motor was going nowhere until he fixed the one we purchased like he guaranteed and promised in his warranty. He has been sending a truck to pick this motor up for 2 and 1/2 weeks now. No one has showed up. The shop were the boat is at has called I have called my husband has called they will not answer. Finally got a hold of Chad today only to hear call them back on Monday. I finally decided to do some much needed research on this company and have found out 4150.00 to late that they do this to everyone. All the negative posts and negative feedback. It all has the same pattern and tone. I have followed a lot of other posts and have filed a complaint with the Internet Crime Complaint Center, the Attorney generals office in Pennsylvania, The BBB, Contacted the states attorneys office in Butler County. I just feel that he should stop ripping people off and the word shoud get out that he is a scammer and a liar. I really do not know how he has not been stopped by now. Yes it is partially my fault for not doing my homework prior to this purchase which I normally do. But you know the husband all he wants to do is fish - and I was trying to get him a motor so he could. His ads read bolt on and go - yeah right only if you want to sit in your boat in the drive way or have your car pull you around. After I post this I am going to post another entry requesting that anyone who wants to get in on a class action law suit against this scammer to please contact me. I have already got the paperwork ready and have posted to other boards and have already recieved over 53 other people who have been taken by this guy, According to the states attorneys office I need a minimum of 100 people to file the case. I will pay all costs associated with the filing and paperwork. Plus the posting in his local hometowns paper. If anyone is serious about stopping this from happening to anybody else nad would like to get some of their money back please let me know. Thanks for your time.

davidkuhlmann · 07-08-2010, 05:33 PM

Well I guess that there is the HULL TRUTH

Funny how Mike does not come and say anything here anymore to defend himself.

It is really sad that he could have such a great business and a profitable one at that. Oh well down the toilet you go.

Yeah I would think that IB should step in and do something about this. Get rid of this advertiser and give him his money back. His kind does not need to be on this site which in itself is an endorsement to many people.

jrolin1 · 07-08-2010, 05:33 PM

Ouch. Sorry for your loss Pamelalee!

Pamelalee · 07-08-2010, 05:43 PM

Thank you but it is not over yet. I keep faxing their fax machine all day. I keep calling all their numbers on speed dial all day which they have caller ID and they pick up and hang up or let it go to voice mail. I contacted the local newspaper in West Sanbury and plan on placing an ad in there newspaper warning people of his business practices. That is going to take a little while because lawyer has to look it over. I will keep posting to every board he advertises on. I know several other people who have wrote that they kept this up for several months and just moved on but I am in this for the long haul. He can not keep doing this to people. But thanks

seabob4 · 07-08-2010, 05:52 PM

Time for IB to step up to the plate...

Ranger88 · 07-08-2010, 05:58 PM

Pamelalee,

It looks like A1 has finally "messed" with the wrong Lady.....

Good Luck

prober · 07-08-2010, 06:05 PM

Quote:

Originally Posted by davidkuhlmann

Well I guess that there is the HULL TRUTH

Funny how Mike does not come and say anything here anymore to defend himself.

It is really sad that he could have such a great business and a profitable one at that. Oh well down the toilet you go.

Yeah I would think that IB should step in and do something about this. Get rid of this advertiser and give him his money back. His kind does not need to be on this site which in itself is an endorsement to many people.

How much more profitable could it be? He cobbles together a motor just enough to get it to run from old worn out parts and then charges top dollar for work he never did and parts he did not buy. Sounds pretty profitable to me.

Sea Hawk · 07-08-2010, 06:29 PM

Hey A1 you mess with Pamelalee, you mess with the hole family, get ready you don't know what's coming to you.

Have you heard about a pit bill with lipstick?

They were talking about Pamelalee.

davidkuhlmann · 07-08-2010, 08:10 PM

Quote:

Originally Posted by prober

How much more profitable could it be? He cobbles together a motor just enough to get it to run from old worn out parts and then charges top dollar for work he never did and parts he did not buy. Sounds pretty profitable to me.

Why don't you re-read what I wrote and think again what I said. Then repost your answer

Originally Posted by davidkuhlmann

Well I guess that there is the HULL TRUTH

Funny how Mike does not come and say anything here anymore to defend himself.

It is really sad that he could have such a great business and a profitable one at that. Oh well down the toilet you go.

Yeah I would think that IB should step in and do something about this. Get rid of this advertiser and give him his money back. His kind does not need to be on this site which in itself is an endorsement to many people.

He had the opportunity to do things right but choose not too. do you get it yet