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Two months ago I purhased new 2008 Everglades 243 CC from Sunray Marine, Largo Florida. Within 3 weeks of having it, with just 20.6 hours, the Suzuki 250 blew a head gaskett because of two warped heads which caused saltwater to get into the motor. Brought it to service, a Suzuki represent came to look at it and authorized a new powerhead. So I waited. 2 weeks later, no parts. Sunray Marine informed me to call Suzuki customer service to place a complaint. When I initially called Suzuki in last week of September, their first response was that they would have the parts at the end of December. 48 hours later, Suzuki called my dealer and told them that they had located the parts and they would ship them and it would be at their door in two weeks. After a week, I did a follow up with Suzuki customer service to make sure that the parts were being shipped, and only then did they inform me that not only were the parts NOT being shipped, but that it would probably be sometime in January of 2010 before we would get all the parts. And my brand new boat has been sitting at the service center at Sunray Marine for 4 weeks. Sunray Marine did NOTHING for me in since i have put my boat at their service center. I spoke to the owner Robert Tronio and he told me that the customer has better "pull" than the dealers to get anything from Suzuki. Essentially saying," it's not my problem, it's yours. If you want it fix, you do it yourself. Thanks for the sale." i feel like i am being screwed and i have no recourse while my boat sits and i have to not only pay the insurance on it, but of course the monthly payments. Had I known that the dealer, Robert Tronio at Sunray Marine in Largo, FL was not going to back his boats that he sells to people, that Suzuki does not have parts to service their outboards I would NEVER have purchased the 2008 Everglades.
How many threads are you going to start about the same exact thing under different names?
Sounds fishy to me.
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2007 Pro Line 21 Sport CC
Garmin 4212 Chart Plotter, Garmin 440s Chart Plotter, Garmin Radar 18", Garmin XM Weather, Garmin Digital Bottom/Fish finder.
2007 Suzuki 175 Four Stroke Engine, Motorstop works on Suzuki saves your transom http://www.the-motorstop.com/
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2007 Pro Line 21 Sport CC
Garmin 4212 Chart Plotter, Garmin 440s Chart Plotter, Garmin Radar 18", Garmin XM Weather, Garmin Digital Bottom/Fish finder.
2007 Suzuki 175 Four Stroke Engine, Motorstop works on Suzuki saves your transom http://www.the-motorstop.com/
Sounds more like the dealer, but if he is dealing with the dealer like he is posting this problem, four threads under different names all with the same post, the dealer may just want to wash their hands of this guy.
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2007 Pro Line 21 Sport CC
Garmin 4212 Chart Plotter, Garmin 440s Chart Plotter, Garmin Radar 18", Garmin XM Weather, Garmin Digital Bottom/Fish finder.
2007 Suzuki 175 Four Stroke Engine, Motorstop works on Suzuki saves your transom http://www.the-motorstop.com/
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2007 Pro Line 21 Sport CC
Garmin 4212 Chart Plotter, Garmin 440s Chart Plotter, Garmin Radar 18", Garmin XM Weather, Garmin Digital Bottom/Fish finder.
2007 Suzuki 175 Four Stroke Engine, Motorstop works on Suzuki saves your transom http://www.the-motorstop.com/
In his defense, he is right about you having more pull than him. It is easy for a manufacturer to say "NO" to their network, they do it all the time. It is, however, much more difficult for them to say that you, the end user, especially when they have to do it directly. Manufacturers often hide behind the dealer, making them the bad guy. Although it is the dealers obligation to do everything in their power to keep you satisfied, it is often out of their control.
That bring said; if they really wanted to keep you happy they would offer a loaner motor. I would not expect a new one but maybe a trade they have taken, anything to get you back on the water until yours can be repaired.
"If ever a time should come, when vain and aspiring men shall possess the highest seats in Government, our country will stand in need of its experienced patriots to prevent its ruin."
I had a Suzu 140 blow up on me. They were gonna do a powerhead, but didnt have powerheads available. So, they replaced the WHOLE motor. Under warranty. Get on the phone to Suzuki. (Hint: Dont try the tact you are displaying here) you are right to be pissed off. But, that's not gonna get you a new motor. You can make the argument that if they can't produce a powerhead, they should replace the whole motor. That's what worked for me. Find the area service DM ( district manager) and call him, email him, fax him.
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"a doughnut is only one step above a rent rod"
I have no dog in the boat brand race, however sure do disagree with you as to Robert.
I've done tens of millions of dollars of business with him and his partner and cant agree with you on the matter.
Perhaps a service issue, it happens, a personal shot at Robert, no, I've never seen that.
I know him very well, I cant buy what your saying.
what the hell does that matter? They said they would replace the power head and no parts. I have heard this before about Zukes and parts. Thats why I will not buy a zuke and stay with Yamaha. The owner should be busting his butt or someone at this dealer to take care of this customer who bought a new boat. Dealers wonder why people don't like em. Why would anyone tell a customer to call the manf yourself as you have more pull with them?? Wow.
Believe it or not...Robert told you right. A dealer has much less stroke with a manufacturer like Suzuki than customers know. Calling their customer service direct makes you a HOT CASE and moves you to the front of the line! I understand your frustration but don't take it out on the dealer because there is very little he can do.
BUYER BEWARE: Suzuki Sucks!!!
Someone is off their meds
