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Random Quote: "If no one sticks on their necks for their beliefs or dreams, then they will never be able to catch the fresh
I have had 1st hand experience with SUnray Marine myself. Much of hill-billes that got a job a @ big dealership that dont know what they are doing. I will never go back or deal with them again.
Contact Suzuki DIRECTLY. Sunray can give 2 $hits about your boat. They work VERY SLOWLY
I'm beginning to think Team Balla's Steakhouse and veit kong might be the same person.
Believe it or not...Robert told you right. A dealer has much less stroke with a manufacturer like Suzuki than customers know. Calling their customer service direct makes you a HOT CASE and moves you to the front of the line! I understand your frustration but don't take it out on the dealer because there is very little he can do.
Then what is the point of having a dealer? They just make good margins on the deal and wash their hands.
Sorry that doesn't work with me. If this is the case we do not need dealers becasue they provide no value to a customer.
I'm beginning to think Team Balla's Steakhouse and veit kong might be the same person.
Or at least work for one of Sunray's competitors.
Could be.
A few weeks back he took a pretty hard hit at my product that he owned.
While we speak he's beating up the boat product he now owns.
Along with that, taking some pretty hard shots at Robert and SUNRAY as well.
Perhaps he'll post some one he likes?
I do like the "hillbilly" thing though.
Those two N.Y. Pizzano's have just aquired a new name from me.
Not very often a good Irish kid like me get's such a good opportunity.
Could be.
A few weeks back he took a pretty hard hit at my product that he owned.
While we speak he's beating up the boat product he now owns.
Along with that, taking some pretty hard shots at Robert and SUNRAY as well.
Perhaps he'll post some one he likes?
I do like the "hillbilly" thing though.
Those two N.Y. Pizzano's have just aquired a new name from me.
Not very often a good Irish kid like me get's such a good opportunity.
Service, Service, Service...the most important part of a boat transaction. Suzuki's are great engines, but they are also known to have parts availability issues, especially on major parts. I've read it many times on here and have friends that have experienced it first hand. BRP and Mercury don't seem to have that problem. I have dealt with Sunray in the past, Ty was the sales manager over there, not sure if he's still there or not, I've only had to deal with the service department once or twice on a small angler with a 115 johnson, they seemed decent though...since then I've changed to another BRP dealer in New Port Richey for service on the johnson and the etecs....
I normally agree with Mike C, on most subjects, but it seems that the dealer on this one may have "washed his hands"...Money is tight right now, and no one extra to spend, in this economy, everyone is trying to stay in business, and the best will shine through.
This OP has a right to be pissed, I know I would be. I got pissed at yamaha for laying our boat up for 3 weeks on a recall issue, and that was the straw that caused us to trade for the etecs...so 3 months would really piss me off....I would probably be talking to an attorney right about now, as much as I'd hate to do that.
My view is somewhat different.
There will be two sides to the story, that's a for certain in my view.
Perhaps not publically, not my call there.
The odds of the customers described failures of happening are like unto winning the lottery.
Not my deal, not on my boat.
My problem is the negative toward SUNRAY and Robert.
I know a lot better than that.
Too many years of working with them to buy into that.
No, TY retired but then took a job supervising renovation projects with a very large company. He had some health issues, the old fart's my age, cant stop working. I miss the grouchy old man.
I've had 4 Suzukis....90-225hp. Never a problem with either and probably close to 2000 hours total use on the motors. Sounds like the issues start when you need warranty work. That said this is a recurring story with every manufacturer. In '04 I had 2 powerheads go pop on a Yam 250HPDI before it had 50 hours and had put up with many delays and blame shifting getting those resolved.
Well, your getting your wish.
The dealer is getting tarnished.
As to your comment going to not selling a motor that has parts availability problems from time to time, answer is simple. You'll never sell an outboard of any manufacture.
I can reach the local SUZUKI rep 24/7 and I do.
The motor is not on my boat, my product, not my place in this case but no outboard motor has been immune to this type of thing happening.
Additional truth is, only one side of the story has been heard.
Try to keep your blood from boiling until all the facts are known. Then boil away if you so wish.
There is no such thing as a 100% consumer satisfaction index with any outboard motor.
All of them are excellent, all offer excellent reps, all of them are very consumer oriented.
All, no exceptions, all have had a bump in the road now and then as to availability, back orders, and the like.
Robert and his partner Paulie are excellent dealers, excellent people.
I'll certainly take a hit for my comments, but having lived with outboard motors, service and parts issues for about forty seven years, I have some experiance on the matter and feel that Robert is getting a very bad rap.
Sorry, but you are a manufacturer. You will be treated differently than a retail customer and would never put down a dealer for obvious reasons. I would expect to hear this from someone in your position.
Had I known that the dealer, Robert Tronio at Sunray Marine in Largo, FL was not going to back his boats that he sells to people, that Suzuki does not have parts to service their outboards I would NEVER have purchased the 2008 Everglades.
I dont buy new boats because of the depreciation. However, if i ever did I would put a clause in the contract about them supplying a loaner boat for any warranty work.
__________________ 18.5' Winner CC
35' Contender twin 250's
I'd be worked if in the same boat. There is NO excuse for taking 3+ months to replace a powerhead. Based on your choice of handle and your initial post my bet is that your attitude has moved to the bottom of both your dealer and Suzuki's priority list.
MikeC- You seem like a straight shooter but you are dead wrong if you are trying to imply that Yammie and possibly Merc would take 3+ months on a powerhead. I had a 200hpdi pop just out of warranty. Yammie had the dealer tear it down, determined failure of injector #6 caused the meltdown and had a new powerhead installed in less than a month.
..WOW is all I can say..wow that anyone would be down on this guy...I always thought a dealer had an obligation to do whatever it takes to make correct a disaster like this...that doesn't mean I believe a dealer should be bent over by complainer-types that come back,out of warranty, looking for freebie-repairs...but 2 months on a brand new anything, and being told 4 months to fix????...I would be in jail for arson....(Mike C. I just got back into boating with a 94 Proline 170 CC with a Yam 130 2 stroke and feel I bought the best boat and best engine make out there dollar for dollar), but I have to say, you may have good relations with that dealer, but put yourself in the OP's shoes...that dealer should drop what he's doing and get that guy back in the water in one week period...no excuses...
I don't understand the length of time to get the parts from Zuke. I've asked me dealer(Precision Marine in Goldsboro, NC) and they've assured me that parts are not hard to get for them. So if my service dealer can get parts, why does it take so long for other dealers? BTW, my Zukes are going strong at 470 hours
MikeC- You seem like a straight shooter but you are dead wrong if you are trying to imply that Yammie and possibly Merc would take 3+ months on a powerhead. I had a 200hpdi pop just out of warranty. Yammie had the dealer tear it down, determined failure of injector #6 caused the meltdown and had a new powerhead installed in less than a month.
The only thing I will say in the dealer's defense, (and let me stress...we don't know this was the situation)....If a buyer is a pia during the initial sales portion of the deal, and beat the dealer up on this and that, and the dealer sold the boat below or at cost, then you may receive sub standard service....again, I am not implying that happened, just as mike stated, there are usually two sides to every story, on the other side of that coin, if this guy paid fair margins, and was an easy customer to deal with, then he definently has a right to be seriously pissed off......
First of all let me say that I appreciate all Mike C's post and information he puts out.. And I know there are 2 sides and we havn't really heard the other side.. Let's just say the OP is a prick, he beat the dealer down, he abused the motors and didn't break them in right.. Worst case... None of this changes the fact the guy is paying for a boat he can't use because he can't get parts for it, even if he wanted to pay for them.. In my opinion, and its just that, the dealer needs to step up and put another motor on the boat and workout the parts situation with factory themselves.. If the dealer can't get what they want from the factory , then stop dealing with that factory..
I dont buy new boats because of the depreciation. However, if i ever did I would put a clause in the contract about them supplying a loaner boat for any warranty work.
Yea, the dealer is certain to go along with you modifying the contract!
Boat dealerships are not like car dealerships. Much less volume and usually no boats sitting around as "loaners".
i think in this day and age every customer, whether the dealer makes a good profit or sub, should be thankful and do whatever it takes to keep them saying great things about your business. the ones that survive this crap we are all in now will truely prosper!
............... In my opinion, and its just that, the dealer needs to step up and put another motor on the boat and workout the parts situation with factory themselves.. ..
You're asking the dealer to buy a new motor and install it on the boat, then repair the old one under warranty. OK, then what? Sell it as a new motor? Let's hope not. They will have to sell it as a used motor and take a loss on it.
I'm not saying the dealer shouldn't pressure the factory into a quicker response, but as I said before, the OP has burned all his bridges by bashing the boat manufacturer, motor manufacturer, dealership, and an individual at the dealership on a public web forum.
At this point he will have to take what he can get.
