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Ultimately Suzuki's pathetic service should be recognized by the manufacturer. Whether the dealer or buyer requested Suzuki it should be the factory's responsibility to make the customer happy. Outboard manufacturers should be held accountable for their product by the factory if their field performance is not acceptable.
I believe this to be a customer service issue for Everglades. Assuming this customer is telling us the whole story and Everglades is going to continue on, they need to come out and take care of him. If Suzuki does not take care of him, Suzuki should be removed off the option list. Stories like this are damaging for any supplier.
I don’t know why anyone is attacking this poster. He bought a brand new boat and now it is sitting in a yard and can’t be used. I don’t see where he attacked the boat manufacturer. He is calling out the dealer and Suzuki, rightfully so apparently. Although, the dealer may be caught in the middle as they are not a party to the warranty. Breach of a warranty is an unfair and deceptive trade practice here and one can be award double or treble damages plus attorney's fees. It is not fair to say you warranty the engines and induce folks to buy them, and then have no parts to back up the warranty. See a lawyer. He should be given a new engine, end of story. I would have a real hard time buying a Zuke after reading this horror story.
Look I'm pissed. I just spent 60,000.00 on a boat that I will not have for 4+ months. You would think someone could do something. No one is stepping up to the plate. I told the service manger to gave me a loner boat , engine, anything but all I got is a payment and an empty space in my yard.
Look I'm pissed. I just spent 60,000.00 on a boat that I will not have for 4+ months. You would think someone could do something. No one is stepping up to the plate. I told the service manger to gave me a loner boat , engine, anything but all I got is a payment and an empty space in my yard.
When you put it like this... I have to admit, I can see why you're upset.
If you cannot understand the anguish and helplessness that I am trying to convey, put yourself in my shoes. You buy a brand new boat, use it for three weeks and it's been at the service center for longer than you've owned it...with no definite resolution in sight. Four months is the projected time frame for when the boat will be fixed and there is nothing you can do about it but TAKE IT...you know where.
You are not the first and will not be the last. There should be some kind of boat lemon law.
If you cannot understand the anguish and helplessness that I am trying to convey, put yourself in my shoes. You buy a brand new boat, use it for three weeks and it's been at the service center for longer than you've owned it...with no definite resolution in sight. Four months is the projected time frame for when the boat will be fixed and there is nothing you can do about it but TAKE IT...you know where. As far as Robert goes, he was great to deal with when he was trying to woo me to buy the boat but as far as my boat getting fixed...it will not happen unless I am making the attempts to do so. Robert has done nothing and offered nothing. I would be ECSTATIC if he were to offer a loaner motor for the time being. I LOVE the Everglades 243 CC and some of you are correct in saying it is not an Everglades issue. The boat rides like a dream and instead, I dream about the boat. Also, i am new to the forum so please excuse as i am learning proper threading edicate.
Service and parts issues happen with every outboard motor. Seldom with all of them, but for anyone to deny it happens from time to time would be absurd.
The personal shot at Robert is wrong.
He's been my friend and my customer for fifteen years, and yes, tens of millions of dollars spent with me while maintaning an excellent consumer satisfaction index.
His partner has been my friend for almost thirty years.
They maintain an excellant service facility with top notch techs. You'll have to concede yourself their service location is larger than many of the entire dealerships in the area.
Robert told you the truth. A call from the consumer actually doe's produce results. He didn't tell you anything wrong, and he hasn't done anything wrong to you.I've never seen either one of them mistreat a customer.
Post a beef with a product your unhappy with, sure, that's what forums are all about. Beating up Robert personally, by name, in an open forum for something he has no control of I think was a very unfair thing for you to do to the man.
For those who have not been around boating for the past decades........Suzuki has always been a notorious motor for not making break-in and going boom, since the beginning, with their larger outboards. If you do make it through break-in.....you are good to go.
With all my engines - I alway do hard breakin (as in controlled quick breakin).
However when I bought my boat two years ago. I had to wait a few extra days for the the local dealer to do the break-in. They refused to delivery me the engine with zero hours.
Ultimately Suzuki's pathetic service should be recognized by the manufacturer. Whether the dealer or buyer requested Suzuki it should be the factory's responsibility to make the customer happy. Outboard manufacturers should be held accountable for their product by the factory if their field performance is not acceptable.
I believe this to be a customer service issue for Everglades. Assuming this customer is telling us the whole story and Everglades is going to continue on, they need to come out and take care of him. If Suzuki does not take care of him, Suzuki should be removed off the option list. Stories like this are damaging for any supplier.
Big Suzuki customers are watching!
Great idea! Get the people at Everglades on your team. They have some pull since they buy the motors. Maybe they can get you a new motor instead of waiting for the parts.
I don't care how nice the dealer was in the past or if no one ever complained about him.. He sold the boat with the motor.. It is almost new.. 20 hrs.. The dealer needs to step up.. Put a new motor on the boat, and be done with it.. 4 months for parts, gimme a break.. If the dealer is as good as advertised , he would not be selling motors that he can't get parts for. What a joke... My blood is boiling and it's not even my boat.. All I can say is the OP is a better man than me, I would probably end up in jail over this.. The dealer deserves to be tarnished as far as I'm concerned..
Give it up already.....how many of these [name your engine] Suzuki, Yamaha, Johnson..etc, etc suck stories are we going to have? Every motor has their supporters and their detractors and every brand has had problems. IMO every one of these engine suck stories should go right to the bilge!
But let the uninformed feel the evil $?? Why because were discussing the particular good and bad of your favorite engine? My son and I just yesterday picked up a new 140 zuke we have to break in properly? We might have done our homework a little better? We bought it in a distressed situation with no hrs> Never broke in? I am hearing now it wont be easy to get the more available warrantee? Some are saying that they dont stand behind their engine like yam does or did? Some are saying if you make it through breakin you got it made. How do you break a zuke 140 in properly?
I don't care how nice the dealer was in the past or if no one ever complained about him.. He sold the boat with the motor.. It is almost new.. 20 hrs.. The dealer needs to step up.. Put a new motor on the boat, and be done with it.. 4 months for parts, gimme a break.. If the dealer is as good as advertised , he would not be selling motors that he can't get parts for. What a joke... My blood is boiling and it's not even my boat.. All I can say is the OP is a better man than me, I would probably end up in jail over this.. The dealer deserves to be tarnished as far as I'm concerned..
Well, your getting your wish.
The dealer is getting tarnished.
As to your comment going to not selling a motor that has parts availability problems from time to time, answer is simple. You'll never sell an outboard of any manufacture.
I can reach the local SUZUKI rep 24/7 and I do.
The motor is not on my boat, my product, not my place in this case but no outboard motor has been immune to this type of thing happening.
Additional truth is, only one side of the story has been heard.
Try to keep your blood from boiling until all the facts are known. Then boil away if you so wish.
There is no such thing as a 100% consumer satisfaction index with any outboard motor.
All of them are excellant, all offer excellant reps, all of them are very consumer oriented.
All, no exceptions, all have had a bump in the road now and then as to availability, back orders, and the like.
Robert and his partner Paulie are excellant dealers, excellant people.
I'll certainly take a hit for my comments, but having lived with outboard motors, service and parts issues for about forty seven years, I have some experiance on the matter and feel that Robert is getting a very bad rap.
Two months ago I purhased new 2008 Everglades 243 CC from Sunray Marine, Largo Florida. Within 3 weeks of having it, with just 20.6 hours, the Suzuki 250 blew a head gaskett because of two warped heads which caused saltwater to get into the motor. Brought it to service, a Suzuki represent came to look at it and authorized a new powerhead. So I waited. 2 weeks later, no parts. Sunray Marine informed me to call Suzuki customer service to place a complaint. When I initially called Suzuki in last week of September, their first response was that they would have the parts at the end of December. 48 hours later, Suzuki called my dealer and told them that they had located the parts and they would ship them and it would be at their door in two weeks. After a week, I did a follow up with Suzuki customer service to make sure that the parts were being shipped, and only then did they inform me that not only were the parts NOT being shipped, but that it would probably be sometime in January of 2010 before we would get all the parts. And my brand new boat has been sitting at the service center at Sunray Marine for 4 weeks. Sunray Marine did NOTHING for me in since i have put my boat at their service center. I spoke to the owner Robert Tronio and he told me that the customer has better "pull" than the dealers to get anything from Suzuki. Essentially saying," it's not my problem, it's yours. If you want it fix, you do it yourself. Thanks for the sale." i feel like i am being screwed and i have no recourse while my boat sits and i have to not only pay the insurance on it, but of course the monthly payments. Had I known that the dealer, Robert Tronio at Sunray Marine in Largo, FL was not going to back his boats that he sells to people, that Suzuki does not have parts to service their outboards I would NEVER have purchased the 2008 Everglades.
4 THREADS ON SAME TOPIC MERGED HERE. DO NOT START MULTIPLE THREADS FOR THE SAME TOPIC . - THT MOD3
It's understandable that you would be frustrated if everything happened the way you stated, but I have to wonder how you think slandering two companies and an individual (by name, no less) is going to help your situation.
You have used a screen name on this forum so we don't know your real name but the dealseship certainly does by now.
If I were the dealer, I would have made every effort in the beginning to help with the problem, but after your posts, you would be at the bottom of the list for me. I would also contact my attorney to see what action I could take against you for your slanderous posts.
Advice: Next time you have a problem with someone, stop and take a deep breath before you log onto a website and take out your frustrations.
I agree with you and would be mad if the dealer and Suzuki did not fix the problem right away. The dealer and Suzuki should come out with some type of quick fix for such a new boat and motors. Everglades should also step in and put some pressure on Suzuki. All the above should stand behind their high end product that they are selling and resolve this problem immediately.
Quote:
Originally Posted by veit kong
If you cannot understand the anguish and helplessness that I am trying to convey, put yourself in my shoes. You buy a brand new boat, use it for three weeks and it's been at the service center for longer than you've owned it...with no definite resolution in sight. Four months is the projected time frame for when the boat will be fixed and there is nothing you can do about it but TAKE IT...you know where. As far as Robert goes, he was great to deal with when he was trying to woo me to buy the boat but as far as my boat getting fixed...it will not happen unless I am making the attempts to do so. Robert has done nothing and offered nothing. I would be ECSTATIC if he were to offer a loaner motor for the time being. I LOVE the Everglades 243 CC and some of you are correct in saying it is not an Everglades issue. The boat rides like a dream and instead, I dream about the boat. Also, i am new to the forum so please excuse as i am learning proper threading edicate.
I have had 1st hand experience with SUnray Marine myself. Much of hill-billes that got a job a @ big dealership that dont know what they are doing. I will never go back or deal with them again.
Contact Suzuki DIRECTLY. Sunray can give 2 $hits about your boat. They work VERY SLOWLY
Suzuki sells about 25 different engines, so, for a Company the size of Suzuki, it's not very difficult for them to maintain a handful of each engine at a central warehouse, in case its parts inventory is out of specific parts. At the end of each season, engines not touched are are placed on the regular channels, engines which have been stripped of parts are sold as re-manufactured to discounters like Eds.
There is no excuse for a company like Suzuki not to have a replacement part of an engine under warranty in less than a week at any location within the 48 states. As an example, last year my son blew the engine on a Mini. The dealer had the engine in the shop in one week, and it was shipped by sea from a central warehouse maybe 1500 away.
If Suzuki is unable to provide parts of any engine still under their six-year warranty, timely, they clearly don't care about the consumer.
They are very dependable engines, but as anything mechanical, issues will always arise.
So guys, for dependability and parts availability Yamaha is still king.
[quote=veit kong;2585147]Two months ago I purhased new 2008 Everglades 243 CC from Sunray Marine, Largo Florida. Within 3 weeks of having it, with just 20.6 hours, the Suzuki 250 blew a head gaskett because of two warped heads which caused saltwater to get into the motor. Brought it to service, a Suzuki represent came to look at it and authorized a new powerhead. So I waited. 2 weeks later, no parts. Sunray Marine informed me to call Suzuki customer service to place a complaint. When I initially called Suzuki in last week of September, their first response was that they would have the parts at the end of December. 48 hours later, Suzuki called my dealer and told them that they had located the parts and they would ship them and it would be at their door in two weeks. After a week, I did a follow up with Suzuki customer service to make sure that the parts were being shipped, and only then did they inform me that not only were the parts NOT being shipped, but that it would probably be sometime in January of 2010 before we would get all the parts. And my brand new boat has been sitting at the service center at Sunray Marine for 4 weeks. Sunray Marine did NOTHING for me in since i have put my boat at their service center. I spoke to the owner Robert Tronio and he told me that the customer has better "pull" than the dealers to get anything from Suzuki. Essentially saying," it's not my problem, it's yours. If you want it fix, you do it yourself. Thanks for the sale." i feel like i am being screwed and i have no recourse while my boat sits and i have to not only pay the insurance on it, but of course the monthly payments. Had I known that the dealer, Robert Tronio at Sunray Marine in Largo, FL was not going to back his boats that he sells to people, that Suzuki does not have parts to service their outboards I would NEVER have purchased the 2008 Everglades.
Service, Service, Service...the most important part of a boat transaction. Suzuki's are great engines, but they are also known to have parts availability issues, especially on major parts. I've read it many times on here and have friends that have experienced it first hand. BRP and Mercury don't seem to have that problem. I have dealt with Sunray in the past, Ty was the sales manager over there, not sure if he's still there or not, I've only had to deal with the service department once or twice on a small angler with a 115 johnson, they seemed decent though...since then I've changed to another BRP dealer in New Port Richey for service on the johnson and the etecs....
I normally agree with Mike C, on most subjects, but it seems that the dealer on this one may have "washed his hands"...Money is tight right now, and no one extra to spend, in this economy, everyone is trying to stay in business, and the best will shine through.
This OP has a right to be pissed, I know I would be. I got pissed at yamaha for laying our boat up for 3 weeks on a recall issue, and that was the straw that caused us to trade for the etecs...so 3 months would really piss me off....I would probably be talking to an attorney right about now, as much as I'd hate to do that.
As for robert goes he has a chance to make things right. Last I talked to him he said "Let me make some calls and I will call you back." Still waiting!! That was last week. I ask their service manger for the Suzuki reps phone # and they would not give it to me. Thanks the one guy I should be talking to and Sunray refuses to give the phone number. THANKS ALOT. Come on guys next batter up. ANY TIME. Sunray has a perfact chase to make things right and turn a - into a +.
