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Random Quote: GET THE TREBLE OUT LATE.......R, (Mates first green wahoo)
Well, got a call from the dealer yesterday: "The boat's here, but I have some bad news". On the boat I ordered (brand new 2200 Blazer Bay w/ 200 hpdi) back in August, there were 2 choices of console. One was shorter and the other is taller. I opted for the taller one. I not only discussed this with the dealer, but also through email with one of the owners of Blazer.
Man, I'm so disappointed that after waiting for my first "real" boat to arrive, it gets here with the wrong console.
Options are being discussed between myself, the dealer, and the factory. They will come back to me with a plan of action, but I want to know what else I can or should be done. before making a decision. I'm thinking it should go back to the factory to have the console replaced, but I'm concerned about the quality of what I'll get back. The dealer was suggesting having the console shipped to him, and he could maybe put it in. The consoles are glassed into the Blazer Bays. That means they have to cut out the existing console and glass in the new one. I'm worried already. Should they start again from scratch?
No matter what happens, I'll be sure to post what happens so everyone knows what to expect from Blazer. Up 'til now, I've been very pleased with the experience dealing with both Blazer and the dealer.
If you dont like the lower console, i would refuse it, and imo it really shouldnt be that big of a deal: its not like they cannot sell/deliever to another buyer who prefers the lower console.
absolutely without a doubt don't pay for that boat.....god knows what kind of
mess it might end up re-glassing in a new console...and if you don't like the outcome you will have no options left....especially if they can't re-sell the "repaired one".
Thanks for the input, you guys are echoing my sentiments exactly. I'm no pro at dealing with buying boats, so I appreciate your thoughts. I think the phrase "I ordered a new boat, not a repaired boat" is perfect ammunition. I just want what I ordered so I can go fishing. The old boat is already sold. I want the boat done right, but I don't want to wait another couple of months. It seems that in order to get it done right, I may be waiting a while.
I'd refuse it and ask for a date when to expect the correct boat. I'd say rebuilding the boat will not be acceptable. I'd jot down the hull identification number of the one they sent just in case they try a fix and resend on that hull. If they then offer a significant incentive to take the one that's been delivered, I'd consider it depending upon how much the console meant to me. As long as you don't sign the settlement papers and hand them the check, you have all the leverage. Sign those papers, and you are screwed. If it gets confrontational, just walk away and find another brand.
I'd give them two choices. 1) Replace the boat and give you a faster completion date due to there error 2) If this is even an option for you. Tell them how much you really wanted the taller consol but for the right price you could be convenced to take the shorter one. Like other have said do not sign anything until you have what you want.
This happened to a very good friend of mine who ordered a 27 Contender Cuddy. He ordered it in December for the spring season. the boat arrived on time in April and the dealer exitedly called him in to see his new boat.
Once he got there the boat was still wrapped up in shrink, He jumped up on the bow only to go through.......there was no cuddy. Whoops, I guess the dealer forgot to check the box for cuddy when it was ordered.
Contedner and the dealer beat feet and he got a new on a month or so later. It was pretty funny, almost as funny as him not shutting up about how much the cuddy got in the way of fishing......He would of been better off with the first boat.
I forgot...if you want to keep the "wrong" boat and it is not a popular model (ie: it will not sell from their floor quickly) they should offer this boat to you at a deep discount for their error.
If not DO NOT rush them on a new one trust me you should of seen some of the errors on the aforementioned Contender. Some times it takes time to get things done right The last thing you want is them rushing a boat for you. They should throw in some options to compensate their error.
If you take the wrong one you will never be happy with it even if you saved the money. You did the resurch made a decision and know what you want, saving a few$$$$$ and thinking about the other console every time your on your boat is not worth it.
Tell them to sell it to some one who wants it that way. Build you another. Discount for the wasted time and problem. Also look to the dealer for a loaner till the new one gets their. Its their mess not yours, or go elsewhere buy something else.
I'm sure you as many others do, work hard for your money. Settle for nothing other than what you wanted, even if you have to wait again. That will always weigh in the back of your mind if you just settle for what they delivered. This is not your problem, but it is the dealers and the manufacturers problem. They need to make it right!!
Thanks for the input, you guys are echoing my sentiments exactly. I'm no pro at dealing with buying boats, so I appreciate your thoughts. I think the phrase "I ordered a new boat, not a repaired boat" is perfect ammunition. I just want what I ordered so I can go fishing. The old boat is already sold. I want the boat done right, but I don't want to wait another couple of months. It seems that in order to get it done right, I may be waiting a while.
Just keep in mind that it can be repaired and also new. Repaired means something has been changed or fixed whereas new relates to how recently it was manufactured.
What if the mistake had been noticed by the factory prior to shipment to the dealer? What if they had done the configuration change then and shipped the boat as you ordered? It would be what it would be and you would not be agonizing over this.
I worked in manufacturing for over 28 years. You would not believe all of the mistakes that are made but corrected by the factory prior to delivery. The product is still new and unused for all intents and purposes. We built airplanes and even destroyed a wing one time by forgetting to remove the vent plugs prior to filling it with fuel. Had to get a new wing built and installed, and it was a major, major job. But, when delivered the airplane was new and unused.
Just keep in mind that it can be repaired and also new. Repaired means something has been changed or fixed whereas new relates to how recently it was manufactured.
What if the mistake had been noticed by the factory prior to shipment to the dealer? What if they had done the configuration change then and shipped the boat as you ordered? It would be what it would be and you would not be agonizing over this.
I worked in manufacturing for over 28 years. You would not believe all of the mistakes that are made but corrected by the factory prior to delivery. The product is still new and unused for all intents and purposes. We built airplanes and even destroyed a wing one time by forgetting to remove the vent plugs prior to filling it with fuel. Had to get a new wing built and installed, and it was a major, major job. But, when delivered the airplane was new and unused.
You're right, I totally understand that. I'm just worried that it won't be possible to repair it (even if at the factory) to "new" quality. I don't know how they would do it, I'm sure it's possible that they could in fact replace the console with perfectly new quality. It's the unknown that needs to be considered.
BB boats are extremely popular in my neck of the woods. I have several friends with them. One just got through waiting 4 months for hers to come in. The back log is pretty big.
How much of a difference in height or width are ya talking?
On anther hand, if it is sent back to the factory to have the console changed, I doubt you would be able to tell. Can you wait it out. BB has a very good rep around here for customer service. Heck, give the cats at BB a call and talk with them about it. One of my buds has been to the factory a number of times and the owner is very hospitable.
I would be surprised if they ddn't get your complete satisfaction.
If you opt for having the console changed out, the big deal may come when you go to sell it and the buyer or his surveyor begin to examine the console in such a way as to make you a little nervous. Your explanation could still cost you some significant $$$ in the future, or even delay a sale.
On the other hand, you may be offered a sizable discount now as incentive that will help you through this painful decision making process. Wait to see what is offered, but it may make some sense to have a Plan "B" ready on the back burner.
Although the words from capt_dalton are very comforting, it's still your order, your $$$, and your decision. New, not repaired, just seems like the right thing to do.
Wouldn't surprise me if they can swap out the console in one day... I wouldn't consider it repaired... If so, what's the big deal..
Totally understandable, but that's not really the issue. What will they have to do to swap consoles? Blazer has been in touch already and stated they are ready to pick up the boat, change the console, and have it back in a week. I'm most concerned about the end product. If they can make the "swapped" console just like a new one, there should not be an issue, in my mind.
New Boat Delivered - Wrong Console 
