The Boating Forum - Great Honda Customer Service

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View Full Version : Great Honda Customer Service


06remmcj
08-06-2012, 11:57 AM
My two owner 1988 21' Steiger Craft was re-powered with a 1998 Honda BF130 which has served the prior owner and myself (since 2006) reliably for 14 years. Last month the engine finally failed to start for the first time.

After troubleshooting and finding that the high pressure fuel pump was not running I took the engine into the local dealer and they confirmed that the fuel pump had seized.

They also informed me that there had been a product upgrade / service bulletin on these engines back in early 2000's which resulted in the installation of an upgraded fuel pump and engine mounted fuel de-aerating filter/separator which should have all been done under warranty.

The dealer phoned in my engine information and found that the original owner / re-powering dealer had never registered the engine into the warranty program and as a result it was never repaired.

Honda was willing to provide the parts and labor to repair my engine for free even when it was this far out of warranty.

I just want to share this with you and say as a result i will probably never buy another brand of engine in the future. (Hopefully this BF130 will run for another 14 years.)

Chris


HarleyFLHP
08-06-2012, 05:34 PM
Not just Honda, but the dealer sounds decent. They could have hit you over the head for a nice repair bill but choose to take the high road. I would stick with them.

Frank007
08-06-2012, 06:49 PM
Yes, good for Honda and the dealer. This is what you like to see - both so focused on building long-term goodwill.


welder
08-06-2012, 07:37 PM
Right on , I love my Honda and then to find a HONEST dealer, brother, that is icing on the cake.

bmw332is
08-07-2012, 04:32 AM
X2

950 hours on my 2 Honda 225HP's...they have been great motors:thumbsup:

triumphrick
08-07-2012, 05:13 AM
Awesome! Thanks for the report....

Marco_boater
08-07-2012, 05:25 AM
I've got a BF130 also and love that engine.

B-Faithful
08-07-2012, 05:38 AM
My dad lost a powerhead last year on his 2001 130 hp powerhead. 9.5 years old with well over 1000 hours and honda said they had a casting problem with that year and replaced the power head for him....... Honda backs their product like no other! Worth the little extra in the beginning



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