Dockside Chat - Can you tell me why. (Carpet question)

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08087
03-26-2012, 08:47 AM
5 years ago mom replaced her livingroom carpet (approx size 20X28') she needs to change it out now so we call home depot (the place that changed it oout last) and they wnat to charge $35 to measure. That wil be credited once we buy.

Problem is I live 100 miles away and I don't want to make the drive just so they can measure, they have the measurments on file (confirmed by the store manager) but they can't use them, company policy. WTF was my question, the room hasn't changed and the idea of me going to Lowes or a local company didn't change his position.

Anyone know why they won't use the measurments from 5 years back?


Think Done Deals
03-26-2012, 08:51 AM
With humidty, etc. sometimes wood swells and contracts. Her house might be much larger or smaller than it was 5 years ago.

We all know that.

In all seriousness, that is the most ridiculous thing I have ever heard.

Dulcecita Lures
03-26-2012, 09:17 AM
Nothing personal to you or your mom, but they do it because people are morons. "Oh yeah -- I measured it, it's 20x28." Home Depot comes out with a 20x28 cut carpet and guess what. Damn room is 30x22!!

Have you been to Home Depot? Have you seen what passes as a "Do-It-Yourself" type in that store? We're talkin' one notch above Walmart, at best! :rofl:

On edit - they may not have the measurements from 5 years ago.


signmansez
03-26-2012, 09:24 AM
Because for the subcontractor that is doing the job, he owns the measurments and the estimate. Meaning if he uses someone else's measurement, even though it is the one used in a previous install, he owns the consequences if the measurement is wrong. No way he is going to use someone else's measurements.

I often get customers asking me to quote a sign off of another company's estimate. I still go to the site and measure. On more than one occasion the other company missed the correct measurement or they put it on the quote wrong on purpose to throw off a competitor.

Since you know the measurements you can easily figure the cost of the job by using HD's prices. The manager will surely give the installed square foot charge for whatever product you are interested in.

Libra
03-26-2012, 09:28 AM
OP said that HD had already measured the room from 5 years back, so they already have thier own measurements. If you're going to buy from them, and the $35. will be taken off the price later, then let them make the drive. Your going there doesn't accomplish what they want, if I'm reading your post right.

A neighbor recently went thru the exact same thing with Lowes....When they came to do the actual install, they had brought about 3 times more carpet than was needed, and just left it with him.

proline16
03-26-2012, 09:44 AM
Because for the subcontractor that is doing the job, he owns the measurments and the estimate. Meaning if he uses someone else's measurement, even though it is the one used in a previous install, he owns the consequences if the measurement is wrong. No way he is going to use someone else's measurements.

I often get customers asking me to quote a sign off of another company's estimate. I still go to the site and measure. On more than one occasion the other company missed the correct measurement or they put it on the quote wrong on purpose to throw off a competitor.

Since you know the measurements you can easily figure the cost of the job by using HD's prices. The manager will surely give the installed square foot charge for whatever product you are interested in.

Correct, home depot isn't doing the install, its sub contractors who they have a contract with. Which means that most likely the person that did the house before probably isn't working with home depot anymore.. and the new contractor doesn't want or trust some guys measurements from 5years ago.. If I was installing I would want to remeasure too.

mangoinboard
03-26-2012, 11:08 AM
SO thay can try to upsell there products.:mad:

08087
03-26-2012, 12:44 PM
Mom no longer lives in the house, it is vacant and will be going up for sale soon. The carpet having been measured by a sub 5 years back may have been as
signmansez (http://www.thehulltruth.com/members/signmansez.html) says, another sub added numbers to fit a program etc.. I wish the store manager would have been smart/honest enough to tell me that.

HD still lost the business though.

I was just trying to avoid the long ride to open a frigging door, stand around for 20 mins and head back home. None of the neighbors has a key.

Thanks for all the replies!

ReelNauti
03-26-2012, 01:09 PM
Do yourself a favor and don't use HD for carpet. I made that mistake once. They sucked to deal with and the migrant installers were worst.



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