Dockside Chat - Anyone Shopped at a Wegmans ?
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03-24-2012, 05:55 AM
I'd never heard of them until I read this. Anyone here familiar with them?
An East Coast supermarket chain shows that a business can generously train its workforce and profit handsomely
Cashiers are barred from interacting with customers until they have completed 40 hours of training. Hundreds of staffers are sent on trips around the U.S. and world to become experts in their products. The company has no mandatory retirement age and has never laid off workers. All profits are reinvested in the company or shared with employees.
A doomed Internet startup? Occupy Wall Street fantasy? Bankrupt retailer recently purchased by Walmart?
No, a $6.2 billion-a-year, 79-store-supermarket chain with cult-like loyalty among its customers. Wegmans, which operates its 79 stores in New York, Pennsylvania and four other East Coast states, shows that a business can generously train its workforce and profit handsomely.
Privately owned by the Wegman family, the chain employs 42,000 people - 20 times the number who work for Facebook - and defies quarterly-driven Wall Street wisdom. Executives say their most important resource is their workers.
"Our employees are our number one asset, period," said Kevin Stickles, the company's vice-president for human resources. "The first question you ask is: 'Is this the best thing for the employee?' That's a totally different model."
Yet the company is profitable. Its prices are low. And it is lauded for exemplary customer service.
"When you think about employees first, the bottom line is better," Stickles argued. "We want our employees to extend the brand to our customers."
The Wegmans model is simple. A happy, knowledgeable and superbly trained employee creates a better experience for customers. Extraordinary service builds tremendous loyalty..
03-24-2012, 05:56 AM
Yeah, pretty awesome food store.
03-24-2012, 05:57 AM
When i went to school at Syracuse University Wegmans had just opened their first big supermarket-this was back in the '80's. It was awesome then, we called it the 'mothership'
Great supermarket, known for their service, prepared foods and on-site dining options, but you would still buy your toilet paper, shampoo, etc. at Wal-Mart or Target.
I used to visit their stores in the Greater Rochester, NY, area in the mid '90s. They are now making a push in to MA with a store in Northboro and stores planned for Westwood and Burlington.
03-24-2012, 06:44 AM
Best supermarket I've ever been in. Went to the store in Allentown PA every time we visited my daughter at college. PLEASE open a store in Connecticut!
In Sept they opened one 20 minutes away.
They are awesome and their prices are great. I believe I am qualified to give store tours :grin:.
If they don't have something, you didn't need it.
Right across the street from my office. Awesome place. Seems like they have great business model. Even has beer and a "bar" (kinda but not really) which in PA is generally a no-no. Eye candy galore at lunch. When I retire I'm planning on working there!
03-24-2012, 07:51 AM
Wegman's has revolutionized the grocery store shopping experience.
03-24-2012, 08:24 AM
Enjoy going to Wegman's when we visit our son & daughter in law in Pikesville, Md. Nice clean stores with a a great selection in each dept.
03-24-2012, 08:59 AM
Wegman's is OK but I prefer Whole Foods
03-24-2012, 11:24 AM
Great store, seafood buyers actually buy local and tell you where the product is from.
03-24-2012, 11:37 AM
Wegmans was listed as one of the top companies in the US to work for. The store is a super supermarket. Excellent grocery selection and the meat and fish counters are top notch. The prepared foods are awesome. You help yourself and can sit there and eat. They treat their employees like family. One kid at the local Wegmans up in Ithaca, NY had some dental problems that led to his teeth falling out. Wegmans paid for his dental services to fix his issues. Didn't ask for a penny in return from him. Without a doubt they treat their employees as their #1 asset. They weren't kidding. I wish we had a Wegmans here in FL.
03-24-2012, 11:43 AM
Great store. Got to go when visiting our son in college in PA. Wish they were along the Gulf Coast - until then HEB is my favorite.
03-24-2012, 01:12 PM
Went to school with Danny Wegmans daughter in Rochester, NY, nice people. Luckily, a Wegmans opened up here in Cherry Hill, NJ in last couple of years, the competing supermarket is now empty (literally) I will go there when I am only getting an item or two because I know there will never be a line at check out. Wegmans does have higher prices though (I think).
03-24-2012, 02:58 PM
Great store, clean and reasonably priced. All prepared foods are excellent. If you want something they do not carry they will go out of their way to get it in. Much better than most it not all of their competition.
03-25-2012, 04:52 PM
Wegmans is wonderful. Especially when you're forced to shop at Publix. Yuk.
03-25-2012, 08:02 PM
My first tax paying job was at Wegmans in Penfield N.Y. (Rochester suburb). High school years. I worked in the seafood department. My buddy worked next door in produce. This was in the mid 80's.It was a great place to work, they treated me very well and paid me fairly. I'm glad to see how they've grown. It's a great geocery store. Love to have them here in Florida. My wife is from Colorado and when she hears the family talk about Wegmans and how they love it, She laughs, but she's never been to one. We go up to Newburyport Mass to see family and one of my 19 year old family members is a college student and works at a struggling, overpriced grocery store. I almost fell off my off my chair we she said she was in the union and didn't have a choice. LMFAO. Hopefully that same cancer won't get to Wegmans.
03-25-2012, 09:41 PM
One of my employees is from Upstate NY, and he's been preaching to me for years about Wegmans. They finally opened one here in Northboro, and it's everything he said it would be and more. The food court/cafe area is amazing.
03-26-2012, 06:52 AM
All of y'all gushing about Wegman's makes me think of the now defunct Schwegman's Brothers stores in the New Orleans area. Anybody on here from that area remember them?
03-26-2012, 11:30 AM
a fortune 500 company...grew up with them...
dad wegman is quite the shrewd businessman...once he enters a market he owns it...tend to run the mom and pops out of business wherever they go and steamroll the competition...their stores are weel kept and they lead the charge for grocery stores turning into superstores...you could get a job as a bagboy at wegmans and climb the ladder for a very good carreer with them...scholarship programs, etc....
03-26-2012, 11:47 AM
One just opened up in my local area a few months ago (20 min. drive). I found them to be rather expensive. Very large grocery store with a large selection of anything you can think of (fresh meats/vegetables/etc). However its not worth the trip for us, unless we are in the area. Little too big and corporate for my taste, but very well done.