Dockside Chat - USPS..........just sucks

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View Full Version : USPS..........just sucks


FASTFJR
03-23-2012, 04:10 AM
For the second time in a month I made the mistake of buying something and having it shipped USPS 1st class. In both cases the companies are located in NYC. I'm outside of Philadelphia, about 90 miles. My first order was shipped on a Monday and I got it Saturday. My second order was shipped last Wednesday the 14th, today is the 23rd and I still don't have it......:banghead: If you look at the tracking report it looks like at sat someplace for 6 freaking days:mad:


NJFISH
03-23-2012, 04:45 AM
For the second time in a month I made the mistake
:trout:

1rider
03-23-2012, 04:47 AM
If its any consolation I have had the same thing happen with both UPS and FEDEX. I chalked it up to a minor penalty for not paying sales tax.:thumbsup:


FASTFJR
03-23-2012, 05:02 AM
If its any consolation I have had the same thing happen with both UPS and FEDEX. I chalked it up to a minor penalty for not paying sales tax.:thumbsup:

At least with FEDEX and UPS they seem to give a shit if something comes late or gets lost. With USPS their isn't even anyone I can call to yell out.:rofl::banghead:

surrender
03-23-2012, 05:08 AM
Really what happened is the vendor you purchased through notified USPS that they would be shipping a package, BUT they dont actually take package(or have USPS pick up) until a later date. It is just a way for them to claim that they "shipped" your package on the day you ordered or within a day. Just marketing BS. Happened to me a few times ordering things.
But, whenever I order through Amazon I have received my shipment almost exactly when they said I would

airbrush
03-23-2012, 05:11 AM
;?You're caught in a "do loop", if you know what that means!;?

Johnny Dreamer
03-23-2012, 05:14 AM
Really what happened is the vendor you purchased through notified USPS that they would be shipping a package, BUT they dont actually take package(or have USPS pick up) until a later date. It is just a way for them to claim that they "shipped" your package on the day you ordered or within a day.

Is the right answer.

Because Boat
03-23-2012, 05:15 AM
I see more and more that FedEx is using Smart Post where they hand off your shipment to USPS for delivery. A shipment that FedEx normally would have delivered to my home in 2 days took almost 10 once it got handed off to USPS.

Wolakrab
03-23-2012, 05:17 AM
You can't beat their flat-rate package rates as far as price goes. It cost me less than 6 bucks to send a 1-lb. small package from SC to Hawaii...UPS wanted over 40.
But then, you get what you pay for...

NCcarguy
03-23-2012, 05:21 AM
We paid all of our January bills at the end of December, and placed 9 checks in the mail on the 30th....7 of them were lost, and we had to "stop payment" on 4 of them at a cost of $35 each. I could have drove the damn things to the destination cheaper. Then in January they lost 2 more.

FASTFJR
03-23-2012, 05:27 AM
Really what happened is the vendor you purchased through notified USPS that they would be shipping a package, BUT they dont actually take package(or have USPS pick up) until a later date. It is just a way for them to claim that they "shipped" your package on the day you ordered or within a day. Just marketing BS. Happened to me a few times ordering things.
But, whenever I order through Amazon I have received my shipment almost exactly when they said I would


Maybe........... this shipment was for a part that did not ship with the 1st. I've been talking to the vendor and he said USPS did pick it up on the 14th. He was so pissed he actually ship another one for me yesterday UPS which will be at my house by 10am today.

Boat Hound
03-23-2012, 05:41 AM
I have had similar issues. One where I forgot my laptop at my in-laws beach house and my FIL USPS is (I still owe him big time). The rope a dopes lost my laptop for 4 days. Obviously 100% me being an idiot, but I would have been in a bad place if it had not shown up. The guy at the post office just shrugged it off . I have also had some 1st class mail go mia. At this point it seems like they are trying to fail.

tomfl
03-23-2012, 05:46 AM
We paid all of our January bills at the end of December, and placed 9 checks in the mail on the 30th....7 of them were lost, and we had to "stop payment" on 4 of them at a cost of $35 each. I could have drove the damn things to the destination cheaper. Then in January they lost 2 more.

My mailman states clearly that it's not his job to pick up the mail in my mailbox, only to deliver the mail. Doubt that's true but arguing with the guy isn't going to do me any good. Discussing it with the neighbors I find I'm not the only one who's called the postmaster recently, and still no improvement.

And they wonder why they're in trouble...

-T

davedowneast
03-23-2012, 06:23 AM
We paid all of our January bills at the end of December, and placed 9 checks in the mail on the 30th....7 of them were lost, and we had to "stop payment" on 4 of them at a cost of $35 each. I could have drove the damn things to the destination cheaper. Then in January they lost 2 more.

9 mailed checks? I just looked at my checkbook register, I've only mailed 6 checks since the first of the year. Everything else has been paid electronically by my bank.

NJFISH
03-23-2012, 06:33 AM
My mailman states clearly that it's not his job to pick up the mail in my mailbox, only to deliver the mail. Doubt that's true but arguing with the guy isn't going to do me any good. Discussing it with the neighbors I find I'm not the only one who's called the postmaster recently, and still no improvement.

And they wonder why they're in trouble...

-T

Before I left my office on a Friday I grabbed some mail that had to go out which was stamped by our Pitney Bowes machine thinking I would just put in my home mailbox so the carrier could p/u on Saturday. They were still there Monday and when I called the PO they told me because the machine-printed "stamps" said "mailed from zipcode xxx" they could not take them. WTF is the difference? Is the USPS competing with other USPS in different zips....They belong in the the DBaggery thread.

SCSaltwater
03-23-2012, 06:36 AM
I do -a lot- of shipping, usually from home with a third party service (stamps.com) and can honestly say in the past year, 25% of my packages I send out are lost or late. Tracking is worthless now, half of the time it doesn't update until its delivered, and I cannot count how many times I've followed up on a late/lost package with a tracking slip and receipt only to be told that they cant help, a tracking number doesn't insure delivery, thats what insurance is for (which I understand).
I used to bring my packages to the PO and pay for them at the counter, but it was time consuming and the jackasses behind the counter always huffed and puffed when they saw me (or my other half) walk in with a box or bag full of packages. You'd think they'd be glad serving one customer who had everything in line and ready to go instead of one person trying to figure out the absolute cheapest way to send something to their cousin 3 towns away. The last straw was standing in line, saw a guy ask for several packs of different size flat rate boxes, which reminded me I was out of medium sized ones, so when I got to the counter, I asked for a package of medium flat rate boxes, girl behind the counter had to of been 18-20years old, rolled her eyes, sucked her teeth, looked at me and said she could only give me one box. I kind of chuckled and made up my mind that it was the last time I'd step foot in there. I now take the extra time and gas to drive two towns over, 3 times a week to drop off every package at the sorting facility, my issues have decreased 10 fold.

Eyeball
03-23-2012, 07:43 AM
Tracking is worthless now, half of the time it doesn't update until its delivered, ...



I noticed that, too. USPS tracking just isn't.

jacksdad
03-23-2012, 07:48 AM
USPS tracking is definitely worthless but i have no complaints about the service otherwise.

Recently shipped a very nice firearm and the dealer said my choice on shipper but the only one he'd use was USPS. UPS, per him, are a bunch of thieves.

Just offering a different POV here. We like our postal employees here. Nice guys that work hard.

SCSaltwater
03-23-2012, 08:10 AM
USPS tracking is definitely worthless but i have no complaints about the service otherwise.

Recently shipped a very nice firearm and the dealer said my choice on shipper but the only one he'd use was USPS. UPS, per him, are a bunch of thieves.

Just offering a different POV here. We like our postal employees here. Nice guys that work hard.

I'll second the UPS being thieves comment, I asked my father to package and ship some of the gear off of the boat for me to clean, service and tinker with during the offseason, some rods needed new rollers and such. All in all it ended up being 7 set-ups, all Avets including two T RXWs. He sent the package (insured), emailed me tracking and such (He and the boat live in NC, Im in SC, 3 hours or so away), 2 day ETA, whatever.

So, 2 days later, get in that afternoon, sit down, check the tracking, states that its been delivered with signature confirmation. Ummm, nope, check with the other half, check under the carport, check the rear deck, under it, checked the front porch, everywhere I could think they'd leave a package this size, we're talking 7' tall, 3' across and fairly heavy. So I immediately get on the phone with the closest UPS office, raising absolute hell. They tell me they'll get the driver to get in touch with me. The UPS driver that covers this area is outsourced I guess? Owns his own truck from what I gathered. 30 minutes later, I get a call from a blocked number, the guy tells me "if there will be no confrontation" the package will be delivered the following day. Sure enough, 6:30am, wake up, the package, which had been ripped opened and retaped (horribly) was sitting under my carport. Nothing missing, nothing even removed from the bubble wrap taped around each set-up. I've got pictures and screenshots of the ordeal around here somewhere.
I've had guys order decals and tell me to use their business accounts to ship UPS, I usually respond with I'd rather eat the shipping costs than deal with UPS.

Johnny Dreamer
03-23-2012, 09:50 AM
I'll second the UPS being thieves comment, I asked my father to package and ship some of the gear off of the boat for me to clean, service and tinker with during the offseason, some rods needed new rollers and such. All in all it ended up being 7 set-ups, all Avets including two T RXWs. He sent the package (insured), emailed me tracking and such (He and the boat live in NC, Im in SC, 3 hours or so away), 2 day ETA, whatever.

So, 2 days later, get in that afternoon, sit down, check the tracking, states that its been delivered with signature confirmation. Ummm, nope, check with the other half, check under the carport, check the rear deck, under it, checked the front porch, everywhere I could think they'd leave a package this size, we're talking 7' tall, 3' across and fairly heavy. So I immediately get on the phone with the closest UPS office, raising absolute hell. They tell me they'll get the driver to get in touch with me. The UPS driver that covers this area is outsourced I guess? Owns his own truck from what I gathered. 30 minutes later, I get a call from a blocked number, the guy tells me "if there will be no confrontation" the package will be delivered the following day. Sure enough, 6:30am, wake up, the package, which had been ripped opened and retaped (horribly) was sitting under my carport. Nothing missing, nothing even removed from the bubble wrap taped around each set-up. I've got pictures and screenshots of the ordeal around here somewhere.
I've had guys order decals and tell me to use their business accounts to ship UPS, I usually respond with I'd rather eat the shipping costs than deal with UPS.

That's a shame that your view of them has been tainted so much. I have shipped over 500,000 packages with UPS and they have probably not delivered/lost 50 of them in 15 years.

Johnny Dreamer
03-23-2012, 09:51 AM
Just checked with the shipping guy. He said, "not even five packages a year" we did over 20,000 shipments last year, multiple packages in each shipment.

SCSaltwater
03-23-2012, 09:57 AM
I'm sure its a regional thing, my dad uses UPS religiously, probably ships 3000-4000 packages a year, they come pick them up off his door step every morning, never once heard him complain.

For me, it was the same thing with the post office, I live in a pretty small town in SC. I'm surprised we even have a post office, and with their service, I don't know how it hasn't been shut down. The drive 2 towns over takes me 20 minutes or so one way so I only make the trip 3 times a week. The people there are 1000% more polite and ask if I need any shipping stuff (priority branded tape, boxes, stickers, tracking labels, etc)

23Dorado
03-23-2012, 06:07 PM
I ordered 2 magazines from Smith & Wesson which were shipped via USPS priority mail. In my mail box I got a cleanly opened mailing envelope from S&W with magazines removed. Thanks USPS.

Eyeball
03-23-2012, 07:59 PM
USPS tracking is definitely worthless but i have no complaints about the service otherwise.

Recently shipped a very nice firearm and the dealer said my choice on shipper but the only one he'd use was USPS. UPS, per him, are a bunch of thieves.

Just offering a different POV here. We like our postal employees here. Nice guys that work hard.


My local postmaster asked me to stop sending firearms via USPS. He said there were too many firearms thefts in the USPS system. His suggestion was UPS. Go figure.

seabob4
03-23-2012, 08:05 PM
I ship USPS Priority. NEVER a problem...:thumbsup::thumbsup:

round2it
03-23-2012, 09:34 PM
I must be lucky or live a sheltered life. I've never lost a letter or mailing with USPS. Go figure. Of course don't ship 20K items a year either.

nickmo
03-24-2012, 03:04 AM
I remember when you mailed a letter/package, it would be received. Now it's a crap shoot. In the last 10 years, I've had 12 different carriers. None really care if you get your mail or not.

CLang
03-24-2012, 03:06 AM
In November the USPS lost my mortgage payment.....for 26 days....to the fact that the mortgage company received the November payment the day before my December payment came in....we're talking in the same city here people....the company dings my credit because my payment was 25 days late and the USPS told me to basically go pound sand....now EVERYTHING gets paid online...they want to know why they are failing as a business???

Wolakrab
03-24-2012, 05:45 AM
I'll second the UPS being thieves comment, I asked my father to package and ship some of the gear off of the boat for me to clean, service and tinker with during the offseason, some rods needed new rollers and such. All in all it ended up being 7 set-ups, all Avets including two T RXWs. He sent the package (insured), emailed me tracking and such (He and the boat live in NC, Im in SC, 3 hours or so away), 2 day ETA, whatever.

So, 2 days later, get in that afternoon, sit down, check the tracking, states that its been delivered with signature confirmation. Ummm, nope, check with the other half, check under the carport, check the rear deck, under it, checked the front porch, everywhere I could think they'd leave a package this size, we're talking 7' tall, 3' across and fairly heavy. So I immediately get on the phone with the closest UPS office, raising absolute hell. They tell me they'll get the driver to get in touch with me. The UPS driver that covers this area is outsourced I guess? Owns his own truck from what I gathered. 30 minutes later, I get a call from a blocked number, the guy tells me "if there will be no confrontation" the package will be delivered the following day. Sure enough, 6:30am, wake up, the package, which had been ripped opened and retaped (horribly) was sitting under my carport. Nothing missing, nothing even removed from the bubble wrap taped around each set-up. I've got pictures and screenshots of the ordeal around here somewhere.
I've had guys order decals and tell me to use their business accounts to ship UPS, I usually respond with I'd rather eat the shipping costs than deal with UPS.


UPS in my area NEVER out-sources their deliveries. They may use rental vehicles, but the drivers are always UPS employees. I never have had a problem with UPS "losing" a package in the manner you describe...the same cannot be said for the USPS.
If I had a beef with UPS, it would be that they don't ask for signatures on residential deliveries(unless specifically asked for by the shipper, at an extra charge), and I have had packages disappear off my front porch.
IMO, if the USPS used the UPS business model, I'd wager they'd actually make a profit.

FASTFJR
03-24-2012, 08:04 AM
Well I got my parts but it wasn't thru USPS. They shipped them out again for me on Thursday from NYC UPS ground. They arrived at 2:00pm on Friday. USPS tracking shows I'll get their shipment on Monday. Not bad, shipped on the 14th and should arrive on the 26th:rofl::rofl::rofl::banghead:

aiian
03-24-2012, 08:51 PM
I'll second the UPS being thieves comment, I asked my father to package and ship some of the gear off of the boat for me to clean, service and tinker with during the offseason, some rods needed new rollers and such. All in all it ended up being 7 set-ups, all Avets including two T RXWs. He sent the package (insured), emailed me tracking and such (He and the boat live in NC, Im in SC, 3 hours or so away), 2 day ETA, whatever.

So, 2 days later, get in that afternoon, sit down, check the tracking, states that its been delivered with signature confirmation. Ummm, nope, check with the other half, check under the carport, check the rear deck, under it, checked the front porch, everywhere I could think they'd leave a package this size, we're talking 7' tall, 3' across and fairly heavy. So I immediately get on the phone with the closest UPS office, raising absolute hell. They tell me they'll get the driver to get in touch with me. The UPS driver that covers this area is outsourced I guess? Owns his own truck from what I gathered. 30 minutes later, I get a call from a blocked number, the guy tells me "if there will be no confrontation" the package will be delivered the following day. Sure enough, 6:30am, wake up, the package, which had been ripped opened and retaped (horribly) was sitting under my carport. Nothing missing, nothing even removed from the bubble wrap taped around each set-up. I've got pictures and screenshots of the ordeal around here somewhere.
I've had guys order decals and tell me to use their business accounts to ship UPS, I usually respond with I'd rather eat the shipping costs than deal with UPS.

Where do you live? I've never heard of UPS contracting out work, I can think of a few Teamsters that would have a very big issue with that.

I hope you ran that one up the chain ASAP with pictures and screen shots.

LI Sound Grunt
03-25-2012, 03:43 AM
Never had aproblem with any of these carriers but USPS is just so much more convenient and cheaper for us. It would be a major PITA to lose them in rural areas....

straps57
03-25-2012, 05:08 AM
Well I got my parts but it wasn't thru USPS. They shipped them out again for me on Thursday from NYC UPS ground. They arrived at 2:00pm on Friday. USPS tracking shows I'll get their shipment on Monday. Not bad, shipped on the 14th and should arrive on the 26th:rofl::rofl::rofl::banghead:

Having shipped with USPS, UPS, and FedEx, they are all about equal except for the the cheapest shipping option. USPS can ship your item for 1/2 of what the other two will but it will take much longer to get there. I know a package going UPS or FedEx will usualy get to its destination within 2-3 with the cheapest option, as opposed to 7-8 days with USPS. Many times the customer would rather save $50-60 and wait a few extra days.

SCSaltwater
03-25-2012, 07:52 AM
Where do you live? I've never heard of UPS contracting out work, I can think of a few Teamsters that would have a very big issue with that.

I hope you ran that one up the chain ASAP with pictures and screen shots.

South Carolina, and it may be true or not about the contracting out the work, driver owning his truck, etc. Its a small town, everybody knows everybody and hear-say goes a long way, albeit sometimes stretched or completely false. I have no idea how UPS works but it definitely doesn't seem like the kind of business you buy into, but I could be completely wrong.
As enraging as the situation was and immediately knowing to screenshot the UPS tracking page, jot down the time of my phone call(s) and take pictures of the box when it finally showed up. At that point I was just glad to have my shit brought to me and not have to go pick it up at the pawn shop. It took one phone call to the closest 'UPS Store' which is over an hour away to resolve the situation.

aiian
03-25-2012, 08:26 AM
Glad you got your packages but IMO you shoulda made the call. Wouldn't want anyone else going through the same ordeal.

Also, for what it's worth UPS stores have absolutely nothing to do with UPS operations. They're nothing more than a glorified Mail Box Express bearing the UPS logo. They're all individually owned franchises.

SCSaltwater
03-25-2012, 08:38 AM
Glad you got your packages but IMO you shoulda made the call. Wouldn't want anyone else going through the same ordeal.

Also, for what it's worth UPS stores have absolutely nothing to do with UPS operations. They're nothing more than a glorified Mail Box Express bearing the UPS logo. They're all individually owned franchises.

Kind of what I figured, when I called they pretty much knew nothing, couldn't tell me anything after a few minutes of the poor girl listening to me fly off the handle all she could say was "I'll have the driver contact you", kind of led me to believe they had no real correlation.

FASTFJR
03-25-2012, 03:07 PM
Glad you got your packages but IMO you shoulda made the call. Wouldn't want anyone else going through the same ordeal.

Also, for what it's worth UPS stores have absolutely nothing to do with UPS operations. They're nothing more than a glorified Mail Box Express bearing the UPS logo. They're all individually owned franchises.

:rofl: Call who? I called my local USPS, gave them the tracking number, their response was basically so what.

aiian
03-25-2012, 03:16 PM
Sorry, I should have clarified. My posts were aimed at SCSaltwater in reference to his lost/stolen UPS shipment.

Sorry but I knew you were hosed as soon as I saw USPS in the title. It's a miracle that they're even still around and funny that no one seems to care when they're bailed out time after time.

Nothing pisses me off like filling an entire shopping cart online only to be disappointed by them only offering USPS shipping. On to the next site I go...

TipsyMcStagger
03-25-2012, 05:13 PM
Also, for what it's worth UPS stores have absolutely nothing to do with UPS operations. They're nothing more than a glorified Mail Box Express bearing the UPS logo. They're all individually owned franchises.Not exactly. UPS acquired the Mail Boxes, Etc brand some years ago. Most of the franchisees (but not all) have switched from the Mail Boxes Etc, branding to The UPS Store branding.

Since then, UPS has opened and operates some The UPS Store locations as wholly owned corporate locations. But most are independently owned franchises.

Tipsy

aiian
03-25-2012, 07:58 PM
Yes to counter FedEx buying out Kinkos but they still have nothing to do with UPS's day to day operations. Many UPS Store owners think they run UPS but they do not ;)

If there's an issue with a UPS shipment call UPS (1.800.PICK.UPS) not your local UPS store. That's all I'm getting at.

striper97
03-27-2012, 03:39 AM
USPS lost my mortgage payment that I had put in an overnight/express $22.00 envelope twice in one year. I only had a po box address for my mortgage holder at the time, not a physical street address. The lack of concern amazed me. Now I just pay it electronically. As far as shipping goes I have shipped hundreds of packages with UPS over the years and 99% of the time they get the job done.

FASTFJR
03-27-2012, 06:15 AM
Really what happened is the vendor you purchased through notified USPS that they would be shipping a package, BUT they dont actually take package(or have USPS pick up) until a later date. It is just a way for them to claim that they "shipped" your package on the day you ordered or within a day. Just marketing BS. Happened to me a few times ordering things.
But, whenever I order through Amazon I have received my shipment almost exactly when they said I would

I did get the USPS package yesterday. It was shipped on the 14th. I meet the mailman at the door, checked the date on the box and asked him about it. He rolled his eyes and said many times a package will get "Lost" for a couple days.

fichtion
03-27-2012, 12:01 PM
If the USPS were a private company, it would no longer be in business.

TipsyMcStagger
03-27-2012, 12:54 PM
I did get the USPS package yesterday. It was shipped on the 14th. I meet the mailman at the door, checked the date on the box and asked him about it. He rolled his eyes and said many times a package will get "Lost" for a couple days.First Class and Priority Mail are two different animals. I've never had a Priority Mail shipment take more than three days, coast to coast.

YMMV.

Tipsy

aiian
03-27-2012, 01:00 PM
I don't think they'll be around much longer bail outs or not. IMO the elderly are the only folks keeping them a float and they're already contracting a BUNCH of work out. I deliver easily 80 packages a day to the post office and I drive a big brown truck.

I honestly cannot remember the last time I've put something in the mail. I only check the mail once a week only because my guy bitches that it's filled with junk which belongs to the neighbors half the time.

Eyeball
03-27-2012, 01:25 PM
I've never had a Priority Mail shipment take more than three days, coast to coast.



x2

FASTFJR
03-27-2012, 05:47 PM
First Class and Priority Mail are two different animals. I've never had a Priority Mail shipment take more than three days, coast to coast.

YMMV.

Tipsy

But 12 days for 90 miles? Hell, I could have walked the 180 miles in less time:rofl:

fishsmell
03-27-2012, 07:09 PM
Guys,

I am a 32 year employee of UPS. Let's straighten a few things out. Do we damage or lose a few packages...yes. Nobody in this business is perfect. Do we use independent contractors...absolutely not. We use our employees and vehicles to deliver every package. I know that we are not always the " low cost " alternative but our service and tracking are second to none. Consider the value you get when you use us versus the competition, whether it is USPS or Fedex.

aiian
03-27-2012, 09:31 PM
Nice name for the boat fishsmell.

I've been thinking about naming our next one Non Commit or Over Allowed.

TipsyMcStagger
03-27-2012, 09:41 PM
Guys,

I am a 32 year employee of UPS. Eight years for me. But at times, it feels like it's been 32.

:)

Tipsy

frugal boater
03-28-2012, 07:39 AM
Never a problem in 30 years using USPS & UPS until a few weeks ago. Shipped some incorrect hardware back to a vendor for credit via USPS Priority and they are claiming never got it. Will be insuring & tracking EVERYTHING from now on.



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