The Boating Forum - Costa Del Mar Repair

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View Full Version : Costa Del Mar Repair


Foodman92
02-09-2009, 02:49 PM
I was just wondering how much it would cost if i did the CDM repair on a pair of Triple tails that are missing the piece that rests on you ear on the left side?


250 Osprey
02-09-2009, 02:51 PM
Well...I suppose there is a logical reason for this thread...I suppose ;?

thehun
02-09-2009, 02:51 PM
O.K. I'll bite. Your kidding right????????/ ;? Why post here. Call them. The Hun


Foodman92
02-09-2009, 03:50 PM
what forum should i post it in

rwidman
02-09-2009, 03:52 PM
Foodman92 - 2/9/2009 6:50 PM

what forum should i post it in

Don't. Call them. Seriously. :roll

BaitWaster
02-09-2009, 03:53 PM
Call CDM and find out. And let us know how the "life time warranty" worked out for you. ;cool;

If it's the temple piece, my guess, and only a guess, is ~$35.

Foodman92
02-09-2009, 04:02 PM
i called and got nothing, just a stupid recording, but i don't think it can be replaced because i do not have the pice that broke off and the hinge on the sunglasses sheared off.

rwidman
02-09-2009, 04:03 PM
BaitWaster - 2/9/2009 6:53 PM

If it's the temple piece, my guess, and only a guess, is ~$35.

Well, since I wear tinted safety glasses from Home Depot or tinted fishing glasses from Walmart, that would equal from three to six pairs. ;)

nauti-life
02-09-2009, 04:03 PM
buy a new pair :thumbsup:

rwidman
02-09-2009, 04:04 PM
Foodman92 - 2/9/2009 7:02 PM

i called and got nothing, just a stupid recording, but i don't think it can be replaced because i do not have the pice that broke off and the hinge on the sunglasses sheared off.

OK, see if they have a website and contact them through the web or e-mail. That shouldn't be so "stupid".

Tony M
02-09-2009, 07:40 PM
Foodman, where are you located. One of their distributors is called SharkTested products on Long Beach Island in NJ. He has a website and might be able to help you out. Otherwise, like everyone said contact CDM. I know someone that had a similar issue with his plus he had an issue with the lenses. They had him mail them back and they just replaced the old ones with a new one.

So call them or email them through their website.

tsouthward
02-10-2009, 05:04 AM
I had same thing happen a couple years ago with the Fathom after wearing them for 3 years. They replaced them for $60. A new pair was $119. The repair form and info is on their web site.

seapro18
02-10-2009, 05:57 AM
I also had it done on my triple tails for $60. I almost bought a new pair after shipping and everything...

rwidman
02-10-2009, 06:00 AM
seapro18 - 2/10/2009 8:57 AM

I also had it done on my triple tails for $60. I almost bought a new pair after shipping and everything...

Yes, that's often how those "lifetime warranties" work out. :mad:

Space Wrangler
02-10-2009, 07:00 AM
throw those crappy costas in the trash and go get yourself a pair of smiths.

Sea Hawk
02-10-2009, 07:14 AM
go to their site or talk to them ,my repair was going to be $10 and a new pair was $35 so I got a new one.

whays
02-10-2009, 08:38 AM
If they won't work with you let me know. I have a pair of triple tails w 580 glass that have broken frames. The ear pieces and the lenses are in great shape.

bmchays@gmail.com

whays
02-10-2009, 08:45 AM
after further review the ear pieces have been chewed by my dog. Sorry. Then 580 lenses are nice though.

My advice is to go get some Maui Jims.

pioneer197
02-10-2009, 09:01 AM
I sent a pair of CDM Brines in for repair. Anti-glare coating had worn off a little due to constantly wiping them on my shirt after they were covered in salt spray. The tip of one ear piece was torn off, and the C fell off. They replaced with a new pair and it cost me $10. I was pretty happy.

So maybe if you send them in due to busted ear pieces it costs $60, but if there is something else wrong with them...

Jeremy

Steel Workin
02-10-2009, 12:45 PM
http://www.costadelmar.com/SeeOutThere/CareRepair/

jdfnav69
02-12-2009, 09:44 AM
I've had the soft ear pieces replaced couple of times at no charge.Last time I had cracked a lens, they charged me $60 and sent me a new pair of glasses.

CostaDelMar
02-12-2009, 12:05 PM
Hi there,
My name is Liza Jones and I work with Costa Del Mar sunglasses. As several of the other posters have mentioned, going to the Care and Repair section on the Web site and filling out the form will be a great first step to getting your sunglasses repaired. Hopefully the folks in the Care and Repair department can help you out.

But if you have any other questions, or if I can help out more, feel free to contact me directly at costadelmar.pr@gmail.com. I'm happy to help you.

Thanks for your loyalty to Costa!
Sincerely,
Liza Jones

redseacraft
02-12-2009, 12:14 PM
Why do these threads keep coming up? CAll Obama for heaven's sake maybe he can do something.

Just go to the costa website and look for repairs then fill out the form and print the shipping label. I returned a pair 2 months ago and cost me 10 bucks for a cracked lens in my bonefish bay models. 10 day turnaround time.

Please take this thread to thy bilge!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :trout:

BaitWaster
02-12-2009, 09:31 PM
CostaDelMar - 2/12/2009 3:05 PM

Hi there,
My name is Liza Jones and I work with Costa Del Mar sunglasses. As several of the other posters have mentioned, going to the Care and Repair section on the Web site and filling out the form will be a great first step to getting your sunglasses repaired. Hopefully the folks in the Care and Repair department can help you out.

But if you have any other questions, or if I can help out more, feel free to contact me directly at costadelmar.pr@gmail.com. I'm happy to help you.

Thanks for your loyalty to Costa!
Sincerely,
Liza Jones

My last two dealings with warrenty issues with CDM (temple pieces (3) cracked at the hinge with $30 plus postage charge for the 1st one, which seem to me to be design / material flaw) lead to me being a loyal owner of Smiths. ;)

slapshot
02-13-2009, 02:28 PM
I've had several repair/replacements for the rubber temple pieces falling off. I've had the same problem on fathoms and now with my Stringers. Other than that, I love the glasses. I have no complaints with the service. It rarely takes more than a week turn around for them to be returned. I wish they'd do something about that rubber falling off though. The newer ones seem like the rubber has been made smaller and redesigned a little. That is the only issue I have ever had with 6 pairs of Costa's.

carbo
02-13-2009, 02:47 PM
I have had 4 or 5 pairs I sent back for repairs over the last few years.......usually replaced for a reasonable cost (one was warranteed) but the quality is lacking to start. The rubber parts continue to fall apart even on the replaced ones. And the polarizing delaminates around the edges on almost every pair I have had. I have a pair of Ocean Waves I use also and they seem to be much heavier duty and are like new after many years. Why Costa continues to use rubber that falls apart and cheap glass/polarization is beyond me on $150 glasses.

HIBANX
02-13-2009, 05:48 PM
I live in Daytona (home of CDM). I just had a pair break at the bridge. I dropped them off at their offices and had a new pair on my doorstep in 3 days. Great customer service. I used the service repair form on their web site then dropped them off to avoid shipping. Cost me 10 bucks for a new $150 pair.

highlands73
02-13-2009, 06:27 PM
I have a pair of Ocean waves and they are great with their warranty.. I had an issue with them about the frames and stopped by their shop and they replaced the frames in 10 minutes no charge. I love them and the guy told me it would cost like 60 dollars to replace them as long as I brought in a mangled pair. That is the cost of buying the lense and frames for repair... But they were the same about my wifes pair when she had an issue with the her stretching the frames. Good customer service is worth its weigth in gold to me.

highlands73
02-13-2009, 06:29 PM
I have a pair of Ocean waves and they are great with their warranty.. I had an issue with them about the frames and stopped by their shop and they replaced the frames in 10 minutes no charge. I love them and the guy told me it would cost like 60 dollars to replace them as long as I brought in a mangled pair. That is the cost of buying the lense and frames for repair... But they were the same about my wifes pair when she had an issue with the her stretching the frames. Good customer service is worth its weigth in gold to me.

saltydawgrods
02-14-2009, 06:01 AM
People bust on the CDM warranty, but it is excellent. I have beat the heck out of my glasses and I just keep sending them in and they replace the parts for free. Fill out the warranty form and send your glasses in. The worst that can happen is they'll say they may charge you.

Wolakrab
02-14-2009, 06:31 AM
I had a problem with the rubber on the temples of my Fathoms coming off...a failure common with these. Sent them back to Costa with the on-line warranty form, and they were promptly repaired and returned. All I paid was S&H. Every other manufacturer has the same policy.....they'll fix them if they break, but you will pay to ship them to the repair center.
I don't have a problem with Costa, and I will continue to use their product.
You can go to their website and use the online form. Return them with a copy of the form--it even has a shipping label. They will contact you and let you know how much the repair will cost.

xl883lo
02-14-2009, 06:38 AM
saltydawgrods - 2/14/2009 5:01 AM

People bust on the CDM warranty, but it is excellent. I have beat the heck out of my glasses and I just keep sending them in and they replace the parts for free. Fill out the warranty form and send your glasses in. The worst that can happen is they'll say they may charge you.

I think it's really funny.........buy a new boat and run it into a reef do you expect them to fix it for free?........wear a pair of shoes until there are holes in the soles you get a new pair right?........blow up the engine on your truck because you didn't change the oil and they just send you a new one......People abuse the hell out these glasses and then come on here and complain because CDM doesn't give them all the free glasses they want.

Scratched Lenses-Try not tossing them into your boat console that's full of sand.

Hinges Keep Breaking-(Left one and your right handed???)Dont' rip them off you head and bend the hinge backwards ten's of thousands of times.

Cracked/Broken Lenses-........Clue #1 If you drop something made of glass on something really hard like concrete it will break....Oh and don't step on them.

Etc....etc.....etc.....

saltydawgrods
02-14-2009, 07:55 AM
Yeah, but most of us use the sunglasses in outdoor, active settings. By the way, if anyone is interested, Sierra Trading Post right now has the CDM TPII glasses (which I think are the nicest looking ones they've ever made) on sale for $50.00. Ticks me off because I paid $130.00 for mine.



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