Suzuki warranty problems help!!!

reeldog80 · 10-08-2009, 11:33 AM

I have a 250hp Suzuki that blew the power head back on July 19th. Brought it in to the dealer, where we bought it and had all of the service done, to have it repaired. They sat on the boat for three weeks doing nothing other then a diagnostic and compression test. I would call every couple days to check on their progress and after three weeks they said that they did not have time to get to it and to take it to another Suzuki dealer up the road about 1/2 a mile. Ok, done. They worked on it up until two Fridays (9-25-09) ago at which point they had it fully assembled and took it for a test drive. (Their side of the story) They ran it for about 10mins at which point it rev'ed very high and blow two valves into the top the pistons and bent a cylinder. Now starts the issue (other then that taking 2 1/2 months to get to that point!), Suzuki is telling us that it is the distributor's fault that the motor blew and they did their duty in sending first set of parts to do the repair. they are now telling us that they have no more responsibility to us. Final Decision. We have tried to work our way to someone who has a brain and can make a decision or at least talk about our options at this point and they will not even let us talk to the customer service person's (guy who answers the phone and reads the response out of the book) boss. The distributer refuses to take the blame (understandable they have never had any dealings with me before and if they go with what Suzuki has claimed will be out around $7,000 in parts and 20hrs of labor already...) Their next step is to have the area service guy's boss come look at the motor and the soonest that can happen is going to be 2 weeks from now. I want my boat back and at this point am not sure I should trust a rebuilt motor to take me out 50-60 mile and get me back safely!! Does anyone out there know how to get in touch with anyone at Suzuki with a brain that I can talk to about this? They keep them selves to insulated from the customer we can't get past the $10/hrs people who answer the phones!! The Warranty states that the work is to been completed in a reasonable amount of time Which may be a little more at peek boating time of the year. Can someone tell me a reasonable time to get this work done? Is 3 months+ reasonable am I just crazy to think that this is ridiculous? Help Please!!! Thanks to anyone who is able to give some help or advices!!

bj · 10-08-2009, 01:13 PM

It looks to me that the definition of a reasonable amount of time is the least of your worries. You are getting the run around from all three parties you have dealt with. The dealer you bought the engine from treated you terribly considering you bought the engine from them, but at this point are clear from any liability since they did not do the work. The 2nd dealer is definitely responsible for your problem, but at the same time Suzuki should be standing by you to make you happy. Your only choice now seems to be to wait on the Suzuki rep in two weeks. I would demand a new block from Suzuki if you can get them to the point of repairing it. If you don't get anywhere this way my next communication with them would be through an attorney because this problem shouldn't be at your expense. Good Luck.